Daily update. It's been:
65 days since I paid for these products
34 days since they were shipped
Still have not received products....neither DHL nor Aqua can tell me where they are. AquaComputer is refusing my request to either resend the items or refund my money. The only solution being offered is to wait longer. They say if DHL will confirm that they lost the package, then my money will be refunded. Now...what are the odds of that happening?
I started the PayPal dispute process yesterday. Wouldn't you know, that they have a 45 day time period they give you in order to dispute a transaction. Well, since I'm outside of the 45 days, I couldn't even start a dispute on the main transaction. Because AquaComputer was taking so long with the initial order, I had placed a subsequent order add-on with them, that was still within the 45 days....but just barely. It's the smaller $ amount between the two, but I could still start the dispute process on this transaction. I quickly escalated the dispute to a claim, since AquaComputer has already refused to return my money. PayPal is now doing their investigation. PayPal has already requested AquaComputer show them proof that the item was sent, and AquaComputer responded with the DHL tracking link....which shows that AquaComputer sent it on June 13th, and that it left Germany on June 20th. No additional updates are provided by the tracking, and it never was logged or scanned in America. I'll keep everyone updated on the PayPal claim process via this thread.....but everyone should be aware of the 45 day time limit. Because of this, even if I am successful with the claim on the transaction, it will be for less than 1/2 of the total funds I've paid to AquaComputer for products I have not received. File disputes quickly....and then escalate to claims later. If anyone is currently waiting on products to arrive from AquaComputer, and you paid via PayPal....you should immediately file a dispute on the transaction. All it does is preserve your right to go back and file a claim later. If you wait more than 45 days after AquaComputer takes your money.....PayPayl will not help you at all.
I'll be starting a similar process with Visa today and see where that one takes me. The PayPal funds were pulled from my primary Visa card, so I'll see if the bank can help with this.