To whom it may concern,
Hello, my name is ***** ****** and I've been a loyal MSi customer for years. Opting to buy computer components selectively on the best possible performance or value. Recently, I have purchased your product that I acquired information from your website. Namely the MSi GTX 680 2GB Lightning. Seen here: http://us.msi.com/product/vga/N680GTX-Lightning.html
This card is unique, according to you, MSi, for having "Triple Overvoltage" and "Unlocked Digital Power" overclocking.
Well, as it turns out that, that is not the case. Not only does it not allow full unlocked voltage control, neither the memory voltage, or auxiliary overclocking is available using the LATEST MSi Afterburner software (2.2.2).
So, why was I led to believe that a product you advertised, and still continue to do so, had features it does not possess? Not only on your website, but on the actual packaging itself? Not to mention vendors selling your product.
I paid an extra premium over your competitors similar product, (MSRP $499 vs $599), yet receive equal, or less of a performance relative to price paid!?
The response that I have received from MSi technical support on this was alarming:
"Those features are not yet available. We are working on the newest MSi Afterburner to support Triple Overvoltage on the Lightning GTX680, and GTX670 Power Edition"
That was exactly the response I received.
So the features were advertised before they were implemented? That is false advertising and a deceptive practice on part of MSi.
I am hereby informing you that I am demanding a full refund for the product from the vendor I purchased it from, or equal compensation for the product.
I am not the only one that is rather furious about this. If you were to visit some of the most popular forums, blogs and sites, you'll see the same outrage from your customers.
I would take this matter seriously.
I thank you for continuing to make great products available, because I know you make high grade components, having been a customer for over 10 years. But I cannot continue, nor recommended to support your company at this time.
Thank you, sincerely