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EK waterblock problem

post #1 of 6
7/9/12 at 8:43pm
Thread Starter 
So here is the message they sent me

thank you for contacting us.
We are sorry for your problem, but we cannot grant RMA at the moment.
You may read more on the procedure here.

448448

They are denying that there product is faulty???
I just want a non nickel replacement waterblock
What should i do sugestions?
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post #2 of 6
7/9/12 at 8:46pm
I am in the same boat with my 6950's blocks, i just cleaned it up the best I could and will use them until I upgrade to a 670/7950. I am done with Anything EK after this...
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post #3 of 6
7/9/12 at 8:50pm
Is this thing brand new and looking like that? Also simply give them a call. Make sure you write down who you're talking to and also the biggest thing is to not lose your temper. Just try to be reasonable because as soon as you get pissed off progress will come to a halt and they will be far less inclined to help you. Passive aggressive isn't very good either. haha.
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post #4 of 6
7/9/12 at 10:11pm
Thread Starter 
Quote:
Originally Posted by VW_TDI_02 View Post

Is this thing brand new and looking like that? Also simply give them a call. Make sure you write down who you're talking to and also the biggest thing is to not lose your temper. Just try to be reasonable because as soon as you get pissed off progress will come to a halt and they will be far less inclined to help you. Passive aggressive isn't very good either. haha.

no this block is about 8 months old
Im not good at biting my tounge but i will try calling them



Quote:
Originally Posted by jeffblute View Post

I am in the same boat with my 6950's blocks, i just cleaned it up the best I could and will use them until I upgrade to a 670/7950. I am done with Anything EK after this...

I am feeling the same way
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post #5 of 6
7/9/12 at 10:22pm
OP: what is your ticket ID?
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Lian Li V351
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post #6 of 6
7/12/12 at 9:55pm
Thread Starter 
Quote:
Originally Posted by EK_tiborrr View Post

OP: what is your ticket ID?

2710 message from a man called gregor


2Cl- => Cl2 + 2e-
Edited by deviot - 7/12/12 at 10:33pm
Current System
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MonitorKeyboardPowerCase
Samsung 24" p2370 Razer Black Widow Ultimate Corsair AX 1200 HAF X 
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Current System
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i7 2600k Z68-GD80 G3 xfx 6990  16gb corsair vengance 
Hard DriveHard DriveCoolingOS
2x OCZ Vertex 3  2x WD CAVIAR BLACK EK SUPREME LTX  WIN 7 64bit 
MonitorKeyboardPowerCase
Samsung 24" p2370 Razer Black Widow Ultimate Corsair AX 1200 HAF X 
MouseMouse PadAudioAudio
Saitek R.A.T 7 Razer Galiathus XFi onboard XFi onboard 
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