Hosed, an ASUS RMA story. *Update* - Page 13

Originally Posted by RX7-2nr 

Nothing.
Im waiting on a man named Robert Kinsley to call me back. Hes the supervisor that was emailed my RMA info. Someone forwarded him the info at his request, I waited a week and a half then called back. The person I spoke with that time sent him another mail but told me Id basically just have to wait for him to call me. Ive been waiting for a call for probably 3 weeks total now. Everytime I call and ask for him, they say hes not in. I asked what day of the week or time frame would be best to reach him, I was told that he does not have a set schedule and that I would have to wait for him to call me.

Originally Posted by TheReciever 

Thats why I recommend a video of the entire event everytime you have to deal with any RMA service
Sucks though man, I hope the best that you can reach someone that cares enough to get some movement in your case

Originally Posted by listen to remix 

For future reference, I think most RMA instructions tell you NOT to use bubble wrap because they may build up a static charge. I also suggest that you put the motherboard in a smaller box and then put that into a bigger box.

Originally Posted by ThisMaySting 

Hi everyone. First off, let's get the obvious out of the way; I am a long time lurker here (I love the information on this site) and first time poster. Seeing this makes me a little nervous as well, nervous enough to finally register and state my case.
I had purchased a MD A99X EVO from "yolk ville" last week, open box. I had read either on this site or another site that open box deals were worth it, at least 95% of the reviews were, 5% were not so good. Even with the "not so good" reviews, I had read that ASUS honored cross RMA's and handled them very well.
The motherboard came in yesterday, to my surprise with all of the accessories save the actual product box itself. I was excited. For a history review, this was my first open box purchase from "that yolk based site" and I was weary from the time I clicked "Order Now". In the past 6 months, I have received "new" items which I ordered from the named place that were indeed used...including a GPU that had a scratch right down the middle of the top where the logo sticker was; can't try and get a way with telling me that is new in box, sorry. These products worked fine, however, and since I don't see it when it's installed in my case, I let it go. I was wary about ordering anything from them again, and this motherboard was going to be the defining line after 10+ years of doing business with them.
As I said, the motherboard came in yesterday. I open the antistatic bag, and the first thing that comes to my attention is a burnt ROM chip. Literally burnt. I ran my finger lightly over the top of it and sure enough there was a hole where the burn mark was. I have never seen anything like this before. The motherboard was shipped this way, and I was not too happy. Supposedly Newegg "tests" open box items to ensure "operating standards"...obvious BS. I connected the PSU, CPU, RAM, HDD, and GPU just to see if it worked, and I would figure things out from there.
There was no POST, at all, and there were no beeps, at all. Despite having used the same case and knowing that the system fan worked perfectly fine, I swapped out 2 other system fans, still, no beeps, blank monitor.
I was so fed up with "yolk" that I called ASUS directly and set up an RMA through them. I am wishing that I would have stumbled upon this thread first. I spoke with and recorded the names of three different CSR's and even wrote a lengthy (in case you could not tell by this post) explanation of exactly what happened, referencing by name which CSR told me what, including one that told me it would be no problem to RMA even with a burnt ROM chip, considering it was shipped to me by "yolk ster" in that fashion.
Now, after reading 13 pages of this thread, I am worried. I shipped it today from the UPS store and it will arrive there on Thursday. I called another CSR about twenty minutes before reading this thread, explained the situation to him, and asked him what the timeline was after receiving the board. I explained that if they deny the RMA, I want that thing shipped back ASAP as I only have 30 days to get my money refunded through "yolked".
He stated that once received, it would take 3-5 business days for the diagnosis and decision as to whether they would honor the RMA, even though it was not me, it was some other chuckle head that damaged this board.
I am wondering, due to these horror stories, if I should just have them skip over the 3-5 day diagnosis and just have ASUS ship it right back to me when they get it, so I can in turn return it to "yolk town" for the refund. I can't afford a board of that caliber brand new, but at least it gets me my money back and I can buy a "lesser model" board brand new and from a different company.
Any thoughts to this? I cannot believe that such a company as ASUS would be putting people through so much crap. This is horrendous. Just looking for an opinion. If I let them go through with the diagnosis and they come back and tell me they won't honor the RMA, I will have a sliver of a window to have them ship it back to me to return to "yolk funk five". If they honor the RMA, however, am I to expect an even worse damaged replacement in return?

Originally Posted by ThisMaySting 

Hi everyone.

including one that told me it would be no problem to RMA even with a burnt ROM chip, considering it was shipped to me by "yolk ster" in that fashion.

Originally Posted by skyn3t 

Bud only thing i can say to you is Pray and Good lucky. as a posted here before in this thread I did stop buy anything from ASUS about 8 years ago due all this crap. this is not acceptable at all. If i were you i would call asus and tell them to ship it back to you without open the box.
PS: 8 years ago they have been doing this. not 8 days ago.

Originally Posted by grunion 

Were you told it would be no problem to RMA it, Or that it would be a warranty repair?
You're looking at CID 99% of the time with a burnt/popped IC and that voids the warranty, of course you can still RMA it.
Hopefully you weren't misinformed or possibly misunderstood the tech.
If you'd like message me your case number and I'll have it looked into.
Also did you provide pictures of the damage?