Im waiting on a man named Robert Kinsley to call me back. Hes the supervisor that was emailed my RMA info. Someone forwarded him the info at his request, I waited a week and a half then called back. The person I spoke with that time sent him another mail but told me Id basically just have to wait for him to call me. Ive been waiting for a call for probably 3 weeks total now. Everytime I call and ask for him, they say hes not in. I asked what day of the week or time frame would be best to reach him, I was told that he does not have a set schedule and that I would have to wait for him to call me.
Tinsley just got back from HQ today, I'm sure he's back logged.
If you want, pm your case # to me and I'll work on getting it expedited.