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Hosed, an ASUS RMA story. *Update* - Page 20

post #191 of 194
Quote:
Originally Posted by RX7-2nr View Post

This exactly reflects my experience.
My motherboard was sent to the UPS store by the RMA dept, but no one I spoke with on the phone even knew or had been shipped. No email saying it was shipped either, it just showed up at UPS at random one day.

Stay away from the UPS stores, there a nightmare waiting to happen!


A couple years back my brother's P5Q Deluxe wouldn't completely shutdown (CPU fan races full speed forever) after turning it off, I communicated this to a high level tech support rep. So I waited weeks and had to initiate contact and the tech told me that the P5Q went into standby perfectly fine, after telling him that my problem was it wouldn't turn off, he stated you mean standby/sleep mode.

I said turning it off is where the problem is. So he turn it off and then I think a light bulb finely went off in head thick head and he sent a new replacement motherboard, it's the managers responsibility to properly hire and train everyone else! Can you imagine someone like this commanding our troops!
Edited by Systemlord - 12/19/12 at 11:30am
post #192 of 194
That's sad, I hope my RMA goes well...


YEP! To those who saw my posts earlier in this thread I went ahead and bought an ASUS board because people said that they likely would not break, that people with broken boards report as such. Well, I'm one of them because my onboard sound died and numerous threads and troubleshooting hours has got me nowhere. After Christmas I'll be sending mine in for RMA. mad.gif I'll be contacting the highest level I can though in the California repair center and hopefully they can get it fixed for me ASAP. It's my work rig and I'm NOT happy.
post #193 of 194
I have been considering an Asrock board as of late, considering it used to be ASUS's underling I am pretty nervous if they handle RMA's in the same way.
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Boomstick
(15 items)
 
  
CPUMotherboardGraphicsRAM
Intel i7 4770K Asus Maximus Hero VI EVGA GTX760 SuperClocked  G.Skill Ripjaws X 1866 9-10-9-28 
Hard DriveHard DriveCoolingOS
Intel SSD 530 Samsung 840 Silverstone Argon AR01 Windows 7 Pro 
MonitorKeyboardPowerCase
HP w2207h Microsoft Comfort Curve 2000 Antec High Current Pro 750W Fractal Design Arc Midi R2 
MouseMouse PadAudio
Mionix 8200 Puretrak Talent Creative Sound Blaster Z 
  hide details  
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post #194 of 194
thread necro.
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