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Hosed, an ASUS RMA story. *Update* - Page 4

post #31 of 194
I just had an RMA experience with these people from Indiana and I am not satisfied.

The on board sound died on my z68 Deluxe so I sent it in and they just sent it back to me. No fix, no explanation, no nothing but the board in a damaged box.

I'm telling you right now, I will never give asus another dime of my money.

Ever.
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post #32 of 194
I only wish sometimes that you dealt one on one with an actual person locally for the whole process like you do with HT receivers and the like which have authorized repair centers.
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post #33 of 194
Quote:
Originally Posted by gsa700 View Post

I just had an RMA experience with these people from Indiana and I am not satisfied.
The on board sound died on my z68 Deluxe so I sent it in and they just sent it back to me. No fix, no explanation, no nothing but the board in a damaged box.
I'm telling you right now, I will never give asus another dime of my money.
Ever.
ps. "asus" spell checks as "anus". Maybe the spell checker knows something we don't.
Wow this is turning into the thread with the Antec 920 that leaked... or that thread about the Cooler Master RMA where they gave him a worse unit. My list of do not buy companies is getting disturbingly large. ಠ_ಠ
post #34 of 194
Im sorry for your loss. Seriously, as well as the time your system was down due to negligence on someone elses part.
However even tho you managed to get a good price on a simular board you are still out the cost they would have charged you for the new board. Not your discounted price you managed to find.
remember that when you are dealing with them. Any claims filed should reflect that amount.
Im not a legal representitive and this is just my humble opinion.
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post #35 of 194
I just send this thread to the guy I know at ASUS UK. I have done it before and he sends it to ASUS HQ.
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post #36 of 194
Retarded. I have a P8V77 and now I'm scared as hell that the warranty painted all over the side of the box is total crap.

Hopefully they work something out... Either that, or if you're impatient like I am, just call ASUS and ask to speak to higher and higher-up people, and when you get as high as you can go, get all pissed off and explain everything, and be really aggressive... like say, threaten a nuclear strike or something.

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post #37 of 194
Unreal so many people on this forum have recently suffered the same circumstances.. I don't understand what ASUS is doing over there. I just happened to notice ASUS RMA and decided to check it out as my P8P67 Deluxe is on the way for RMA. worriedsmiley.gif
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post #38 of 194
After reading this thread I went ahead and checked the status of my RMA for the motherboard I sent. They got the motherboard the 18th and they fixed it by the 19th. They already gave me tracking number
and will be shipping it back in 24/48 hours. That made me working and think that they did not fix it and are just sending it back so I called them. The guy that was helping me digged up some information and said that they did fix something as it showed that it got repaired and will be shipped back.

I just hope they do not send the same unfixed motherboard as they did once to me. It wasn't a big deal back then as they shipped another one really fast and then I sent back the broken one, but they want your CC information so if something goes wrong they charge you the price of the motherboard. I would hate seeing that motherboard stolen during transit.
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post #39 of 194
I honestly HATE ASUS(even though I love their monitors and their DVD drives tongue.gif). They try to be so sneaky everytime. At the place I work at we send about 10-20 asus boards EVERY month because they're bad and half the time they send us back bad boards. I really rather not deal with them on a personal level.
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post #40 of 194
Thread Starter 
Quote:
Originally Posted by Sodalink View Post

After reading this thread I went ahead and checked the status of my RMA for the motherboard I sent. They got the motherboard the 18th and they fixed it by the 19th. They already gave me tracking number
and will be shipping it back in 24/48 hours. That made me working and think that they did not fix it and are just sending it back so I called them. The guy that was helping me digged up some information and said that they did fix something as it showed that it got repaired and will be shipped back.
I just hope they do not send the same unfixed motherboard as they did once to me. It wasn't a big deal back then as they shipped another one really fast and then I sent back the broken one, but they want your CC information so if something goes wrong they charge you the price of the motherboard. I would hate seeing that motherboard stolen during transit.

Hopefully all goes well with your RMA. Now imagine you call back in 3 days and they tell you "OOOOOPS! jklol your MB wasnt repaired or shipped back to you, its actually been broken this whole time and we are not going to fix it rofl. Buy this new refurbished one for $185 plz"
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