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Hosed, an ASUS RMA story. *Update* - Page 6

post #51 of 192
7/21/12 at 7:05pm
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Probably figured they were just dealing with one of those random guys that thinks a bigger number automatically means better.
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post #52 of 192
7/21/12 at 7:12pm
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I think its a matter of RMA Office. I had no problem with my ASUS P5Q-E RMA. Maybe ASUS Canada is bettter?
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post #53 of 192
7/22/12 at 3:05am
Quote:
Originally Posted by ZealotKi11er View Post

I think its a matter of RMA Office. I had no problem with my ASUS P5Q-E RMA. Maybe ASUS Canada is bettter?

That or just the fact that they gotta get it right once in awhile
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post #54 of 192
7/23/12 at 6:31pm
Quote:
Originally Posted by merlinx76 View Post

It's not rocket surgery rolleyes.gif

I hear that's the most difficult kind... tongue.gif

-Donny
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post #55 of 192
7/23/12 at 6:37pm
Quote:
Originally Posted by TheReciever View Post

Thats why I recommend a video of the entire event everytime you have to deal with any RMA service
Sucks though man, I hope the best that you can reach someone that cares enough to get some movement in your case

I always make videos of rma. I make sure I package it in the video, i also show a time stamp at the beginning and end of packaging. This sucks dude. I almost had bad rma with asus. Lucky l have a video. It saved my ass! One reason I stay with EVGA.
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post #56 of 192
7/23/12 at 6:54pm
OP. Report this to the BBB right away.. then I would call their headquarters.
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post #57 of 192
7/23/12 at 7:05pm
As an update I received my motherboard back.. However I have no clue what happened to it. I never heard from ASUS that they received, they never updated the ticket, and it came back without any shred of information. All I know is this is my motherboard and it has a little less dust.. but had a few ants in the box. I updated my ticket asking for some clue on what happened. I've never experienced anything like this before. confused.gif
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post #58 of 192
7/23/12 at 8:42pm
Quote:
Originally Posted by nekon View Post

As an update I received my motherboard back.. However I have no clue what happened to it. I never heard from ASUS that they received, they never updated the ticket, and it came back without any shred of information. All I know is this is my motherboard and it has a little less dust.. but had a few ants in the box. I updated my ticket asking for some clue on what happened. I've never experienced anything like this before. confused.gif

has. it. been. fixed?
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post #59 of 192
7/23/12 at 9:00pm
Quote:
Originally Posted by nekon View Post

As an update I received my motherboard back.. However I have no clue what happened to it. I never heard from ASUS that they received, they never updated the ticket, and it came back without any shred of information. All I know is this is my motherboard and it has a little less dust.. but had a few ants in the box. I updated my ticket asking for some clue on what happened. I've never experienced anything like this before. confused.gif
At least you got free ants.
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post #60 of 192
7/23/12 at 11:30pm
Quote:
Originally Posted by PureBlackFire View Post

has. it. been. fixed?

No clue, I'm waiting for my PSU. I sent it back to Corsair for cap whine since the mobo went out and I knew I was going to be down. I responded to ASUS and will either get the PSU and test myself or get word from them. I'll let you know as soon as I do.. I just find this very bizarre.

Quote:
Originally Posted by Art Vanelay View Post

At least you got free ants.

tongue.gif
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