Overclock.net › Forums › Intel › Intel Motherboards › Hosed, an ASUS RMA story. *Update*
New Posts  All Forums:Forum Nav:

Hosed, an ASUS RMA story. *Update* - Page 9

post #81 of 194
Thread Starter 
I think the issue with my board has to do with the supposed CID.
Edited by RX7-2nr - 7/26/12 at 5:13pm
post #82 of 194
Quote:
Originally Posted by Chewy View Post

Amazes me how most still think asus are the best... After going through simular circumstances with my old motherboard i will never buy another asus product again

This. And ASUS never respected your authorita, did they?
Raven's Claw
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Core i5-2500K @ 4.4GHz EVGA Z68 FTW SLI EVGA GeForce GTX 580 SuperClocked 920/1840/2100... EVGA GeForce GTX 580 SuperClocked 920/1840/2100... 
RAMHard DriveHard DriveOptical Drive
CORSAIR DOMINATOR 8GB 1600MHz OCZ Vertex 3 120GB Seagate Barracuda ST31500341AS 1.5TB LG GH24 Super Multi DVD Rewriter 24x 
CoolingOSMonitorMonitor
Noctua NH-D14 Windows 8 Pro x64 LG W2253 BenQ XL2420T 
KeyboardPowerCaseMouse
Razer Black Widow Ultimate Corsair AX1200 Silverstone RAVEN RV02B-EW Logitech G400 
Audio
Corsair HS1 USB 
  hide details  
Reply
Raven's Claw
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Core i5-2500K @ 4.4GHz EVGA Z68 FTW SLI EVGA GeForce GTX 580 SuperClocked 920/1840/2100... EVGA GeForce GTX 580 SuperClocked 920/1840/2100... 
RAMHard DriveHard DriveOptical Drive
CORSAIR DOMINATOR 8GB 1600MHz OCZ Vertex 3 120GB Seagate Barracuda ST31500341AS 1.5TB LG GH24 Super Multi DVD Rewriter 24x 
CoolingOSMonitorMonitor
Noctua NH-D14 Windows 8 Pro x64 LG W2253 BenQ XL2420T 
KeyboardPowerCaseMouse
Razer Black Widow Ultimate Corsair AX1200 Silverstone RAVEN RV02B-EW Logitech G400 
Audio
Corsair HS1 USB 
  hide details  
Reply
post #83 of 194
It's a shame that this has to happen to people and their products they purchase.... Let's hope that Asus does some major improving..

ps...

I've gone thru and cleaned this thread, While i do understand people frustrations we need to keep the thread clean and civil.
    
CPUMotherboardGraphicsRAM
2600k, 2700k, 34 lga 775 chippers z68x-ud4, MIVE, Commando's, and crap FX5500, 6970, 6670, 4890, and junk Team D9's/ Ballistix D9's, Muskin Hypers !! 
Hard DriveOptical DriveOSMonitor
C300 / WD 500 / 640 Caviar Blue Asus Lightscribe / LG Win7/Vista/XP/Server 08 EE Acer P235H 1920 X 1080 HD 
KeyboardPowerCaseMouse
Logitech Ill. Mushkin 1200 Joule CM690 II Adv/Tech Bench DiamondBack 3G 
Mouse Pad
eXactMat 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
2600k, 2700k, 34 lga 775 chippers z68x-ud4, MIVE, Commando's, and crap FX5500, 6970, 6670, 4890, and junk Team D9's/ Ballistix D9's, Muskin Hypers !! 
Hard DriveOptical DriveOSMonitor
C300 / WD 500 / 640 Caviar Blue Asus Lightscribe / LG Win7/Vista/XP/Server 08 EE Acer P235H 1920 X 1080 HD 
KeyboardPowerCaseMouse
Logitech Ill. Mushkin 1200 Joule CM690 II Adv/Tech Bench DiamondBack 3G 
Mouse Pad
eXactMat 
  hide details  
Reply
post #84 of 194
Don't they have cameras In the RMA departments? There needs to be an investigation into this theres been way too many horror stories going on, not to mention how many people out there have just dealt with it and never said anything about it and paid for the repair costs.
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
Xeon E5506  Intel DX58SO Evga GTX 460 1GB 8gb Ramaxel 12800u  
Hard DriveCoolingOSMonitor
x2 Western Digital 500 RAID0 Stock Intel Windows 10 x64 Vizio  
KeyboardPowerCaseMouse
HP Seasonic 650 Lian Li V1200 Microsoft Comfort Mouse 
Audio
Realtek 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
Xeon E5506  Intel DX58SO Evga GTX 460 1GB 8gb Ramaxel 12800u  
Hard DriveCoolingOSMonitor
x2 Western Digital 500 RAID0 Stock Intel Windows 10 x64 Vizio  
KeyboardPowerCaseMouse
HP Seasonic 650 Lian Li V1200 Microsoft Comfort Mouse 
Audio
Realtek 
  hide details  
Reply
post #85 of 194
Maybe the RMA department(s) for motherboards in the United States are having a bet pool to see who can get away with the most hmmsmiley02.gif
Main
(15 items)
 
  
CPUMotherboardGraphicsGraphics
1090T Asus Crosshair V Formula MSI GTX 470 Twin Frozr II MSI GTX 465 Twin Frozr II GE (Unlocked to 470) 
RAMCoolingCoolingCooling
Kingston HyperX Black Ice GTX420 Black Ice GTX280 Swiftech 655 
CoolingCoolingOSKeyboard
Swiftech MCres Micro Swiftech Apogee HD Windows 7 Professional x64 Steel Series 7G 
PowerCaseMouse
OCZ ZX 1000W Modular NZXT Switch 810 Logitech MX Performance 
  hide details  
Reply
Main
(15 items)
 
  
CPUMotherboardGraphicsGraphics
1090T Asus Crosshair V Formula MSI GTX 470 Twin Frozr II MSI GTX 465 Twin Frozr II GE (Unlocked to 470) 
RAMCoolingCoolingCooling
Kingston HyperX Black Ice GTX420 Black Ice GTX280 Swiftech 655 
CoolingCoolingOSKeyboard
Swiftech MCres Micro Swiftech Apogee HD Windows 7 Professional x64 Steel Series 7G 
PowerCaseMouse
OCZ ZX 1000W Modular NZXT Switch 810 Logitech MX Performance 
  hide details  
Reply
post #86 of 194
Just got off the phone with asus support. things are moving a bit faster this time it seems. here's their side of the conversation (I've skipped the introductions and such):
Quote:
when did you send it? we sent you a prepaid label via fedex right? oh you can see the delivery confirmation signed for by our D Allen? yea. derp de derpa derp.....well it shows that the monitor was received... oh derp, the motherboard....ah yes, yes you sent us a vidoecard hmm.. yea well was this the second time rma sir? well we will try to repair the item....they did? ..oh then we will try and replace it if there's a similar model in stock. usually we will offer an upgrade or comparable product derp. is that all? k bai...
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 4770K @ 4.7ghz Gigabyte Z87X-UD4H EVGA GTX 980TI ACX 2.0  8GB G.Skill Trident X 2400 mhz 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD 128GB 3TB Toshiba  3TB Toshiba Custom Water 
OSMonitorPowerCase
Window 7 Ultimate 64 bit HP 23xi Corsair HX750i Phanteks Enthoo Luxe 
Mouse
Logitech G600 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7 4770K @ 4.7ghz Gigabyte Z87X-UD4H EVGA GTX 980TI ACX 2.0  8GB G.Skill Trident X 2400 mhz 
Hard DriveHard DriveHard DriveCooling
Samsung 830 SSD 128GB 3TB Toshiba  3TB Toshiba Custom Water 
OSMonitorPowerCase
Window 7 Ultimate 64 bit HP 23xi Corsair HX750i Phanteks Enthoo Luxe 
Mouse
Logitech G600 
  hide details  
Reply
post #87 of 194
Thread Starter 
Its been a week and I havnt heard from either the ASUS supervisor that was going to be reviewing the situation, or UPS about my claim denial dispute. I contacted UPS, the claim dispute is still up in the air. They still dont want to honor my it because ASUS "conveniently threw away your original packaging" (words from UPSs mouth).

I called ASUS as well. They said that Id have to wait on the supervisor to contact me.
post #88 of 194
We need to start building a list of names and who is running the RMA department and get directly in contact with them and whoever they answer to. The only way this situation is going to be resolved is if its brought to someone's attention that's not in that department.

That motherboard could not have been damaged by anyone other then Asus. UPS is not that hard on packages its clear from the way the box is damaged and the way the board is bent that it could not have been done from just slamming around in the box. The PCB's are a lot tougher than that.

There needs to be a fire lit up someone's ass. Does Asus have like a customer advocate. Theres enough evidence in the pictures they sent alone to prove something is not right, is that what a world class companies RMA department's pictures look like,

Absolute craziness.
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
Xeon E5506  Intel DX58SO Evga GTX 460 1GB 8gb Ramaxel 12800u  
Hard DriveCoolingOSMonitor
x2 Western Digital 500 RAID0 Stock Intel Windows 10 x64 Vizio  
KeyboardPowerCaseMouse
HP Seasonic 650 Lian Li V1200 Microsoft Comfort Mouse 
Audio
Realtek 
  hide details  
Reply
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
Xeon E5506  Intel DX58SO Evga GTX 460 1GB 8gb Ramaxel 12800u  
Hard DriveCoolingOSMonitor
x2 Western Digital 500 RAID0 Stock Intel Windows 10 x64 Vizio  
KeyboardPowerCaseMouse
HP Seasonic 650 Lian Li V1200 Microsoft Comfort Mouse 
Audio
Realtek 
  hide details  
Reply
post #89 of 194
Glad I read this thread, never an ASUS product again.

I love my Asus monitors, but this, is horrific, I shudder to think of what they do to all the RMA'd products weirdsmiley.gif
Scorched Build
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 3570K @ 4200Mhz ASrock Z77 Extreme4 Asus Radeon R9-290 Kingston HyperX 8GB @ 1600Mhz 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB  Lite-On 24x DVD Drive Intel Stock Cooler Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
Asus VS248H Thermaltake Ttesports Challenger Corsair TX-750 Aerocool Syclone II 
Mouse
Razer Abyssus  
  hide details  
Reply
Scorched Build
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 3570K @ 4200Mhz ASrock Z77 Extreme4 Asus Radeon R9-290 Kingston HyperX 8GB @ 1600Mhz 
Hard DriveOptical DriveCoolingOS
Seagate Barracuda 1TB  Lite-On 24x DVD Drive Intel Stock Cooler Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
Asus VS248H Thermaltake Ttesports Challenger Corsair TX-750 Aerocool Syclone II 
Mouse
Razer Abyssus  
  hide details  
Reply
post #90 of 194
It seems their entire RMA has been down for a few days. I called in earlier this week to get an RMA and the rep told me he could not create an RMA because their RMA is down and they have no idea when it will be back up. Even the link to the e-case form has been removed from their service website.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Intel Motherboards
Overclock.net › Forums › Intel › Intel Motherboards › Hosed, an ASUS RMA story. *Update*