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[BHardware] Components returns rates

post #1 of 71
Thread Starter 
Quote:
The one gap in our advice on purchasing of material is information on reliability. Sure, manufacturer reputation helps, but as reliability varies enormously from one model to another, even well-known manufacturers aren’t immune to sending out doubtful products.

Even though, as the financial sector has taught us, we shouldn‘t rely on past results, today we’re publishing some of the returns stats that we have available. Of course this type of stat is of relative value, especially as a good number of the products have become obsolete. The information is nevertheless useful and allows us to point out certain products or manufacturers that need to do better in the future.

Source

The article is from the end of last month, so it's a few weeks old. So sorry if it's a repost.
I found the results a bit surprising.
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post #2 of 71
Very interesting.

I think the SSD numbers have been skewed a bit by the recent firmware issues but still interesting.
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post #3 of 71
Thread Starter 
Kind of hit home for me. I've used this exact Gigabyte board in a few builds for friends, only to have 2 out of the 3 die after a few short months.
Quote:
The Gigabyte score is rather off-putting but is adversely affected by one model, the GA-P67A-UD3 with a returns rate of 7.51% for around 1/3 of sales
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post #4 of 71
interesting, but where is EVGA in all this?
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post #5 of 71
Quote:
Originally Posted by DaXxJaPxX View Post

interesting, but where is EVGA in all this?

Well the data came from one French e-tailer, so maybe they don't carry EVGA products.
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post #6 of 71
Quote:
Originally Posted by GingerJohn View Post

Well the data came from one French e-tailer, so maybe they don't carry EVGA products.

i was just curious with them having one of the best reps for CS, if there returns would be inflated
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post #7 of 71
I don't think this is reliable when a brand being x2-3 more popular and purchases than other brands.

10000 products sold will have more return rate than just 1000 products.
     
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post #8 of 71
Quote:
Originally Posted by djriful View Post

I don't think this is reliable when a brand being x2-3 more popular and purchases than other brands.
10000 products sold will have more return rate than just 1000 products.

No they won't. Return rate is products returned per products sold. If Product A sold 10,000 units and 100 units were returned, and Product B sold 1,000 units and 10 were returned, both have a return rate of 1%. How does the number of products sold make a difference? Sure, it's a bigger sample size but that only tells us of the accuracy of the data not that it's skewed one way or the other.
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post #9 of 71
Quote:
Originally Posted by Core2uu View Post

No they won't. Return rate is products returned per products sold. If Product A sold 10,000 units and 100 units were returned, and Product B sold 1,000 units and 10 were returned, both have a return rate of 1%. How does the number of products sold make a difference? Sure, it's a bigger sample size but that only tells us of the accuracy of the data not that it's skewed one way or the other.

Exactly.... and they explicitly state their dataset requirement to increase confidence:
Quote:
The statistics by brand are based on a minimum sample of 500 sales and those by model on a minimum sample of 100 sales, with the biggest volumes reaching tens of thousands of parts by brand and thousands of parts by model
Once again...
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Once again...
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post #10 of 71
- 5.14% MSI N560GTX-Ti Twin Frozr II OC 1 GB

I returned one of these :-)

3.41% Corsair CX600 V2 80PLUS

Bought one, hope it don't screw the pooch!
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