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Computer shuts off randomly - Kernel-Power critical error - Help!

post #1 of 14
Thread Starter 
My computer keeps shutting down at random times while in use. I've checked the logs over the past few days and I'm seeing the Kernel-Power error happening 4 times over the last week. I looked at the logs a bit further back and the error seems to be happening since 8/18/2011!

Here's the xml for the error if it's needed:
Code:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
  <EventID>41</EventID> 
  <Version>2</Version> 
  <Level>1</Level> 
  <Task>63</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000002</Keywords> 
  <TimeCreated SystemTime="2011-09-17T17:33:54.774407400Z" /> 
  <EventRecordID>10768</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="8" /> 
  <Channel>System</Channel> 
  <Computer>Mypc</Computer> 
  <Security UserID="some id" /> 
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data> 
  <Data Name="BugcheckParameter1">0x0</Data> 
  <Data Name="BugcheckParameter2">0x0</Data> 
  <Data Name="BugcheckParameter3">0x0</Data> 
  <Data Name="BugcheckParameter4">0x0</Data> 
  <Data Name="SleepInProgress">false</Data> 
  <Data Name="PowerButtonTimestamp">0</Data> 
  </EventData>
  </Event>

What's wrong with my machine and how can i fix it?
Genesis
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz ASUS M4A78T-E SAPPHIRE Vapor-X 100284VXL Radeon HD 5750 1GB G.SKILL DDR3 SDRAM 4x2GB 
Optical DriveOSKeyboardPower
ASUS 24X DVD Burner Windows 7 Home Premium 64 bit LITE-ON SK-1788/BS Antec Truepower New 750W 
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Cooler Master CM 690 II Advance Microsoft Wheel Mouse Optical FUNC Industries Surface 1030 
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Genesis
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CPUMotherboardGraphicsRAM
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz ASUS M4A78T-E SAPPHIRE Vapor-X 100284VXL Radeon HD 5750 1GB G.SKILL DDR3 SDRAM 4x2GB 
Optical DriveOSKeyboardPower
ASUS 24X DVD Burner Windows 7 Home Premium 64 bit LITE-ON SK-1788/BS Antec Truepower New 750W 
CaseMouseMouse Pad
Cooler Master CM 690 II Advance Microsoft Wheel Mouse Optical FUNC Industries Surface 1030 
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post #2 of 14

Is this your sig rig?

 

The "Kernel Power" error is happening because of these unexpected shut downs.  To see it in action, press the reset button on your case or just turn your system off.  When you start Windows back up, there should be another "Kernel Power" error in the log from it.  So I'm saying that this error entry is normal for unexpected shut downs.

    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz (1.368V using +0.005 offset) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 580 (ASUS DirectCU II) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (major overkill, but it was cheap) CM 690 Microsoft Intellimouse Optical Basic, but premium round 
AudioOther
XtremeGamer (low-profile PCB) Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
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CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz (1.368V using +0.005 offset) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 580 (ASUS DirectCU II) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (major overkill, but it was cheap) CM 690 Microsoft Intellimouse Optical Basic, but premium round 
AudioOther
XtremeGamer (low-profile PCB) Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
post #3 of 14
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

Is this your sig rig?

The "Kernel Power" error is happening because of these unexpected shut downs.  To see it in action, press the reset button on your case or just turn your system off.  When you start Windows back up, there should be another "Kernel Power" error in the log from it.  So I'm saying that this error entry is normal for unexpected shut downs.

Yes, it's my sig rig.

Understood on the error. So, how I determine what's causing these random shutdowns and fix it?
Genesis
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz ASUS M4A78T-E SAPPHIRE Vapor-X 100284VXL Radeon HD 5750 1GB G.SKILL DDR3 SDRAM 4x2GB 
Optical DriveOSKeyboardPower
ASUS 24X DVD Burner Windows 7 Home Premium 64 bit LITE-ON SK-1788/BS Antec Truepower New 750W 
CaseMouseMouse Pad
Cooler Master CM 690 II Advance Microsoft Wheel Mouse Optical FUNC Industries Surface 1030 
  hide details  
Reply
Genesis
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz ASUS M4A78T-E SAPPHIRE Vapor-X 100284VXL Radeon HD 5750 1GB G.SKILL DDR3 SDRAM 4x2GB 
Optical DriveOSKeyboardPower
ASUS 24X DVD Burner Windows 7 Home Premium 64 bit LITE-ON SK-1788/BS Antec Truepower New 750W 
CaseMouseMouse Pad
Cooler Master CM 690 II Advance Microsoft Wheel Mouse Optical FUNC Industries Surface 1030 
  hide details  
Reply
post #4 of 14
Does it BSOD with an error? Or just hard reboot for no apparent reason?

Has it ever worked properly? Anything new added/installed since then? Programs, hardware, etc.

You could configure it to create a full user memory dump and run it through MS debugdiag but that might be over your head.

Focus on the new. If it worked in the past, what has changed since then? Maybe try a system restore to an earlier date?
Ghetto Power
(17 items)
 
  
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Phenom II X4 955 @ 4.2ghz Asus M4N75TD GIGABYTE GeForce GTX 660 Ti 2GB 8GB Kingston DDR3 1600 
Hard DriveHard DriveOptical DriveCooling
Corsair Force 3 180GB SSD Seagate 500GB SATA Benq 16x IDE DVD+RW (IDE in tha house!) CM Hyper 212+ 
OSMonitorKeyboardPower
Win 7 X64  2 x 26" 1920x1200 LCD Logitech K800 Antec 650w 80+ Bronze something 
CaseMouseMouse PadAudio
Antec Three Hundred Logitech M510 Fry's big flat black fabric $3 lint catcher SB X-Fi Titanium 
Audio
Klipsch Promedia 2.1 
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Ghetto Power
(17 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X4 955 @ 4.2ghz Asus M4N75TD GIGABYTE GeForce GTX 660 Ti 2GB 8GB Kingston DDR3 1600 
Hard DriveHard DriveOptical DriveCooling
Corsair Force 3 180GB SSD Seagate 500GB SATA Benq 16x IDE DVD+RW (IDE in tha house!) CM Hyper 212+ 
OSMonitorKeyboardPower
Win 7 X64  2 x 26" 1920x1200 LCD Logitech K800 Antec 650w 80+ Bronze something 
CaseMouseMouse PadAudio
Antec Three Hundred Logitech M510 Fry's big flat black fabric $3 lint catcher SB X-Fi Titanium 
Audio
Klipsch Promedia 2.1 
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post #5 of 14

The only thing I can think of is that if anything is overclocked, then put the overclock(s) back to stock and then see if it continues.

 

I don't know what else to say yet.

    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz (1.368V using +0.005 offset) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 580 (ASUS DirectCU II) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (major overkill, but it was cheap) CM 690 Microsoft Intellimouse Optical Basic, but premium round 
AudioOther
XtremeGamer (low-profile PCB) Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz (1.368V using +0.005 offset) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 580 (ASUS DirectCU II) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (major overkill, but it was cheap) CM 690 Microsoft Intellimouse Optical Basic, but premium round 
AudioOther
XtremeGamer (low-profile PCB) Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
post #6 of 14
Was it running at safe temperatures before it shut down?
Are these shutdowns happening only at load or are they happening at idle too?
Have you done anything inside the computer recently?
Is it going to a black screen and then restarting or showing some error before it?

I had this happen to me once. I fixed it when I reseated the RAM.
 
HTPC
(11 items)
 
 
CPUMotherboardGraphicsRAM
i7-2600k Gigabyte G1 Sniper 3 GTX 480 SLI Patriot G2 
Hard DriveOptical DriveCoolingCooling
Caviar Black 1TB Dvd writer Xigmatek Dark Knight II Hawk Edition. Alpenfohn K2 (when it arrives) 
OSMonitorKeyboardPower
Windows 7 professional Acer G215H CM quickfire rapid with MX blues Corsair HX1000 
CaseMouseMouse PadAudio
NZXT phantom Zowie AM XFX warpad Sennheiser HD558 (no foam) 
Audio
Xonar DX 
CPUMotherboardGraphicsRAM
Core i5-2400 Intel DH67BL GTX 550 ti Corsair Vengeance 8GB 
Hard DriveCoolingOSMonitor
Intel 330 60GB stock Windows Samsung TV 
PowerCaseMouse
Corsair CX430 Misc Antec micro ATX Razer Deathadder 
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HTPC
(11 items)
 
 
CPUMotherboardGraphicsRAM
i7-2600k Gigabyte G1 Sniper 3 GTX 480 SLI Patriot G2 
Hard DriveOptical DriveCoolingCooling
Caviar Black 1TB Dvd writer Xigmatek Dark Knight II Hawk Edition. Alpenfohn K2 (when it arrives) 
OSMonitorKeyboardPower
Windows 7 professional Acer G215H CM quickfire rapid with MX blues Corsair HX1000 
CaseMouseMouse PadAudio
NZXT phantom Zowie AM XFX warpad Sennheiser HD558 (no foam) 
Audio
Xonar DX 
CPUMotherboardGraphicsRAM
Core i5-2400 Intel DH67BL GTX 550 ti Corsair Vengeance 8GB 
Hard DriveCoolingOSMonitor
Intel 330 60GB stock Windows Samsung TV 
PowerCaseMouse
Corsair CX430 Misc Antec micro ATX Razer Deathadder 
  hide details  
Reply
post #7 of 14
Thread Starter 
Nope, nothing changed. I've been using this computer for over a year now, maybe 2. It simply shuts off, no BSOD, nothing at all.
Genesis
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz ASUS M4A78T-E SAPPHIRE Vapor-X 100284VXL Radeon HD 5750 1GB G.SKILL DDR3 SDRAM 4x2GB 
Optical DriveOSKeyboardPower
ASUS 24X DVD Burner Windows 7 Home Premium 64 bit LITE-ON SK-1788/BS Antec Truepower New 750W 
CaseMouseMouse Pad
Cooler Master CM 690 II Advance Microsoft Wheel Mouse Optical FUNC Industries Surface 1030 
  hide details  
Reply
Genesis
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz ASUS M4A78T-E SAPPHIRE Vapor-X 100284VXL Radeon HD 5750 1GB G.SKILL DDR3 SDRAM 4x2GB 
Optical DriveOSKeyboardPower
ASUS 24X DVD Burner Windows 7 Home Premium 64 bit LITE-ON SK-1788/BS Antec Truepower New 750W 
CaseMouseMouse Pad
Cooler Master CM 690 II Advance Microsoft Wheel Mouse Optical FUNC Industries Surface 1030 
  hide details  
Reply
post #8 of 14

Is anything overclocked?

    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz (1.368V using +0.005 offset) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 580 (ASUS DirectCU II) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (major overkill, but it was cheap) CM 690 Microsoft Intellimouse Optical Basic, but premium round 
AudioOther
XtremeGamer (low-profile PCB) Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz (1.368V using +0.005 offset) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 580 (ASUS DirectCU II) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (major overkill, but it was cheap) CM 690 Microsoft Intellimouse Optical Basic, but premium round 
AudioOther
XtremeGamer (low-profile PCB) Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
post #9 of 14
Thread Starter 
Nope, no overclocking was done.
Genesis
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz ASUS M4A78T-E SAPPHIRE Vapor-X 100284VXL Radeon HD 5750 1GB G.SKILL DDR3 SDRAM 4x2GB 
Optical DriveOSKeyboardPower
ASUS 24X DVD Burner Windows 7 Home Premium 64 bit LITE-ON SK-1788/BS Antec Truepower New 750W 
CaseMouseMouse Pad
Cooler Master CM 690 II Advance Microsoft Wheel Mouse Optical FUNC Industries Surface 1030 
  hide details  
Reply
Genesis
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz ASUS M4A78T-E SAPPHIRE Vapor-X 100284VXL Radeon HD 5750 1GB G.SKILL DDR3 SDRAM 4x2GB 
Optical DriveOSKeyboardPower
ASUS 24X DVD Burner Windows 7 Home Premium 64 bit LITE-ON SK-1788/BS Antec Truepower New 750W 
CaseMouseMouse Pad
Cooler Master CM 690 II Advance Microsoft Wheel Mouse Optical FUNC Industries Surface 1030 
  hide details  
Reply
post #10 of 14

Do you have any spare parts, such as another compatible motherboard to try?

    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz (1.368V using +0.005 offset) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 580 (ASUS DirectCU II) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (major overkill, but it was cheap) CM 690 Microsoft Intellimouse Optical Basic, but premium round 
AudioOther
XtremeGamer (low-profile PCB) Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K @ 4.7GHz (1.368V using +0.005 offset) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 580 (ASUS DirectCU II) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveOptical DriveOptical Drive
60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
CoolingOSMonitorKeyboard
Thermaltake Frio Win 7 Home Premium x64 SP1 Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
PowerCaseMouseMouse Pad
Corsair HX650 (major overkill, but it was cheap) CM 690 Microsoft Intellimouse Optical Basic, but premium round 
AudioOther
XtremeGamer (low-profile PCB) Altec Lansing VS4121 (2.1 speaker system) 
  hide details  
Reply
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