Originally Posted by GiaA
Problem with our store is the knowledge base of our customers along with mountains of competition. We have 4 Fry's within 10 minutes of us and since people know what they need they just look for the lowest price, whether or not the associates are competent or can answer a question is less important than $5 or $10 dollars.
Increased competition from Amazon certainly wasn't helping either.
Sorry to see your store close. I doubt it had anything to do with the lease as the e-mail and postcard stated. That store was always very quiet, except on Black Friday.
I bought a lot of stuff at Microcenter over the years, though for my latest system, a rack-mount Linux server with four SATA drives in a RAID array, Microcenter basically had nothing I needed. They didn't have the right ASUS motherboard (needed one with at least 4 SATA ports, but also with IDE ports), the right low-tdp Core i3 CPU, or the proper chassis or power supply. Due to the disk drive shortage, I had purchased the drives at Costco (2TB for $69) on Black Friday. I think I bought one cable at MicroCenter for the system. But I did go there prior to ordering most stuff on-line.
Besides Amazon's low prices and free shipping, and lack of sales tax (well you're supposed to pay it even though they didn't collect it) Fry's had started to match Internet prices while Microcenter did not. I don't know how many people take advantage of the price-matching, but the savings are substantial since Fry's is often 30-80% more expensive for the exact same item than Amazon or Newegg. When I needed some digital camera batteries at the last minute, before an overseas trip, I took advantage of Fry's price matching, and they reluctantly honored their policy even though their price was 3x the Amazon price.
For laptops, Costco's two-year standard warranty is a powerful incentive. I would periodically receive surveys from Microcenter and I always mentioned that they should adopt that Costco warranty policy in order to be more competitive, but MicroCenter is so addicted to selling extended warranties that they simply would not consider such a move.
A lot of people will shop local stores, even if the prices are slightly higher, in order to get the item more quickly and be able to return stuff more easily, as well as just to help a local business survive.