Overclock.net › Forums › Cooling › Air Cooling › DeepCool Dracula VGA Cooler: Buyer Beware! It's irreversible!
New Posts  All Forums:Forum Nav:

DeepCool Dracula VGA Cooler: Buyer Beware! It's irreversible!

post #1 of 12
Thread Starter 
UPDATE:
It took about 2 months, but DeepCool (China, NOT USA) reviewed my issue and compensated me for the problem. While an inconvenience, It speaks well that the company was willing to stand behind their product and attempt to make things right.
/UPDATE:

And if the install does go south, don't expect any support or contact from DeepCool.

Recently I decided I wanted more cooling for my Radeon 7970. After looking at a number of options I decided on this German made cooler. Prior to buying I called tech support to ensure that it would work with my card. We discussed the GPU hole measurements and they indicated that it would fit. Excitedly I ordered the cooler.

When I received it I went through the instructions, which were pretty sparse and a poor 'port' translation at best. To be safe I called DeepCool support again to confirm the proper install steps and most importantly application of the thermal grease / adhesive. And this is where it gets important.

In the package there are three thermal grease / adhesives supplied:
1) Syringe: Thermal grease to be used on the GPU
2) Tape: To be used for the thin heat sinks in tight spots
3) Toothpaste type tube: Used for all other areas to adhere the heatsinks

That last one is not a thermal grease, it is a tight bonding thermal adhesive and it does not pull away or dissolve with alcohol. This is key later on.

Following the steps I put on the cooler and immediately couldn't fire up the PC. After extensive troubleshooting I was able to confirm it was the cooler / VGA interface. I added more grease and tightened it down further to ensure as good a contact as possible. Now it booted but the idle temps were 10C higher than the stock cooler and stress testing immediately forced the card to shut down.

Pulling it back apart I noted the extremely large base of the cooler was not only contacting the GPU face, but also a surrounding 'wall' circling around the GPU. Unlike the stock cooler that had a raised face to ensure contacting the GPU only, this cooler did not and as such it wasn't getting the contact needed on the GPU.

I took pictures and discussed with DeepCool support. They reviewed and confirmed that indeed this cooler would NOT work with my card. And given that I couldn't even run my machine with it on at that point I had to remove that cooler to put the stock one back on. Here's where the fun started.

I was able to dissamble the cooler, remove the thermal grease from the GPU, and pull up the thermal tape. However, once I started into the thermal adhesive on the rest of the heat sinks it took a LOT of prying to get that to release, and again alcohol was ineffective at dissolving the bond. Sure enough, when working on the taller 'registers' where some of the heatsinks were attached it snapped one of those registers clean off. That bricked the card.

I then called DeepCool again and calmly explained what had happended. The rep then basically said that the thermal adhesive isn't really intended to be removed, and that once the installation was done it wasn't designed to come off.

So I summarized what had happened to this point with him:
1) A DeepCool rep had confirmed this was the proper cooler for my card
2) Prior to installation a DeepCool rep had confirmed what thermal grease / adhesive to use where
3) After my issues a DeepCool rep then confirmed it was NOT the proper cooler for my card, and given I could no longer use my card with it on I was forced to remove it
4) The thermal adhesive ended up causing damage to the card in the removal
5) Lastly, a DeepCool rep confirmed that the thermal adhesive isn't designed to be removed

I then asked to talk to a supervisor (as it wasn't the tech's issue at this point) as given I had followed the direction and guidance of the DeepCool reps to a 'T' I wanted DeepCool to support the issues with my card. Here is where the DeepCool support promptly stopped. I was told that I could not speak directly to a supervisor, that he would forward on any communications I wanted to send to him, and that he doubted DeepCool would take any responsibility even given the unusual circumstance above. Subsequent emails to the 'supervisor' went completely unanswered, and they have not bothered to contact me since.

So as it stands I am now footing the replacement of my card based on the improper guidance and instruction ofDeepCool - and a 7970 is not cheap. I don;t want someone else to make this same mistake or have the poor experience I had with DeepCool - so be warned, even if DeepCool says it should fit and it doesn't it will not come apart easily and you may end up with a brick for a card, and you will be on your own. Here's hoping others have better experiences!
Edited by WookinPaNub - 4/1/13 at 10:39am
post #2 of 12
WOW! That is truly unfortunate
SKYnet
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel I7 4930K @ 4.6ghz ASUS Rampage IV Extreme EVGA GTX 970 EVGA GTX 970 
RAMHard DriveHard DriveOptical Drive
G. Skill Ripjaws X 4x4gb 1.5tb WD Caviar Green SATA Samsung 840 EVO 250gb SSD HP USB DVD 
CoolingCoolingOSMonitor
Antec Kuhler 650 ThermalRight True Spirit 140 Power Windows 10 Ultimate 64 bit Samsung 240 HD TOC 
KeyboardPowerCaseMouse
Razor Lycosa PC Power and Cooling Silencer 910 NZXT Switch 810 Matte Black It clicks.............. 
Mouse Pad
IKEA $1 pad 
  hide details  
Reply
SKYnet
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel I7 4930K @ 4.6ghz ASUS Rampage IV Extreme EVGA GTX 970 EVGA GTX 970 
RAMHard DriveHard DriveOptical Drive
G. Skill Ripjaws X 4x4gb 1.5tb WD Caviar Green SATA Samsung 840 EVO 250gb SSD HP USB DVD 
CoolingCoolingOSMonitor
Antec Kuhler 650 ThermalRight True Spirit 140 Power Windows 10 Ultimate 64 bit Samsung 240 HD TOC 
KeyboardPowerCaseMouse
Razor Lycosa PC Power and Cooling Silencer 910 NZXT Switch 810 Matte Black It clicks.............. 
Mouse Pad
IKEA $1 pad 
  hide details  
Reply
post #3 of 12
the use of lighter fluid can usually unbond the adhesive. in severe situations, i've
left the object in a direct sunlight outside to "heat" or "temper the object, quickly
bring item inside (with a pot holder is good) and start the lighter fluid application.
using a glue applicator with a needle tip and a couple of drops to each pad at
the seam of surface and pad, wait a minute or two and repeat until the pad starts
to release. then when released dob the areas with a clean towel and fluid to clean
the surface. the lighter fluid will evaporate quickly in hot temperatures.

airdeano
post #4 of 12
I suggest you contact whatever government legal branch handles prosecuting business who marked and sell product that do not work as advertised.
post #5 of 12
Quote:
Originally Posted by doyll View Post

I suggest you contact whatever government legal branch handles prosecuting business who marked and sell product that do not work as advertised.

10x THIS^

I would not tolerate that BS customer support.
     
CPUGraphicsRAMHard Drive
Intel i7 6700HQ Nvidia GTX 970m 8GB's Micron DDR4 2133 Samsung SM951 256GB m.2 SSD 
Hard DriveOSAudio
Seagate 500GB SHDD Windows 10 Enterprise x64 Soundblaster X-Fi 5 
  hide details  
Reply
     
CPUGraphicsRAMHard Drive
Intel i7 6700HQ Nvidia GTX 970m 8GB's Micron DDR4 2133 Samsung SM951 256GB m.2 SSD 
Hard DriveOSAudio
Seagate 500GB SHDD Windows 10 Enterprise x64 Soundblaster X-Fi 5 
  hide details  
Reply
post #6 of 12
Bummer... Was it the Deep Cool Dracula with the squared copper shape or the one with the added circular copper? Seems like you got the former one which wasn't meant for 7970. If so you're out of luck and you just loss your card as it wasn't designed for the 7970 (goes up to 6000 series only even though the holes for the backplates are the same, I assume). If you got the one with the circular copper, I would say fight for it as it has been designed for the 7970.

http://i4memory.com/f41/expreview-com-deepcool-gamer-storm-offers-dracula-cooler-radeon-hd-7970-a-34997/

Good luck!
post #7 of 12
Quote:
Originally Posted by frenchyaz View Post

Bummer... Was it the Deep Cool Dracula with the squared copper shape or the one with the added circular copper? Seems like you got the former one which wasn't meant for 7970. If so you're out of luck and you just loss your card as it wasn't designed for the 7970 (goes up to 6000 series only even though the holes for the backplates are the same, I assume). If you got the one with the circular copper, I would say fight for it as it has been designed for the 7970.
http://i4memory.com/f41/expreview-com-deepcool-gamer-storm-offers-dracula-cooler-radeon-hd-7970-a-34997/
Good luck!

This. Seems the tech were right in that there product supports 7970 but if you didnt have the specific version thats on you/vendor. Unless you specified which version you had.
post #8 of 12
yeah, this thing was not compatible to your 7970 rolleyes.gif
My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k @4,6GHz ASUS P8Z77-I Deluxe Sapphire 7870XT @1,2GHz 16GB DDR3 
Hard DriveCoolingPowerCase
Crucial Noctua U14S & Prolimatech MK26 (+1x Noctua A15) Antec HCP 1300 Lian Li X1000 
  hide details  
Reply
My System
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 3570k @4,6GHz ASUS P8Z77-I Deluxe Sapphire 7870XT @1,2GHz 16GB DDR3 
Hard DriveCoolingPowerCase
Crucial Noctua U14S & Prolimatech MK26 (+1x Noctua A15) Antec HCP 1300 Lian Li X1000 
  hide details  
Reply
post #9 of 12
Thread Starter 
Quote:
Originally Posted by MGF Derp View Post

This. Seems the tech were right in that there product supports 7970 but if you didnt have the specific version thats on you/vendor. Unless you specified which version you had.
Quote:
Originally Posted by WookinPaNub View Post

Recently I decided I wanted more cooling for my Radeon 7970. After looking at a number of options I decided on this German made cooler. Prior to buying I called tech support to ensure that it would work with my card. We discussed the GPU hole measurements and they indicated that it would fit.

^^ This
post #10 of 12
Thread Starter 
UPDATE:
It took about 2 months, but DeepCool (China, NOT USA) reviewed my issue and compensated me for the problem. While an inconvenience, It speaks well that the company was willing to stand behind their product and attempt to make things right.
/UPDATE:
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Air Cooling
Overclock.net › Forums › Cooling › Air Cooling › DeepCool Dracula VGA Cooler: Buyer Beware! It's irreversible!