Thank-you everyone for your questions and comments.
Just to clarify everything:
1. The NX-VUE27's suggested MSRP is $499. The earlier lower promotional price was a pre-order special. We can not control what our Authorized Re-Sellers sell our products for (it is illegal), at times it can be lower or higher than our suggested MSRP based on their inventory levels, internal costs and promotions.
2. We carefully choose our Authorized Re-Sellers and distribution partners who uphold a great buying experience and great customer service - our current NX-VUE 27 Re-Sellers have a "no questions ask" 30 Day return policy if you are not satisfied. You will also see the NX-VUE27 available at more of your favorite retailers in the near future. Nixeus Technology do not sell direct to end users so we may focus more on providing great customer service and warranty service to our current customers - and developing new products.
4. We have different avenues of communications to answer questions and for customer service: This great forum (thank-you Overclock!), most customers call us during our office hours (9Am-6PM PT), we have our own forums, and by e-mail (2nd most popular method of contact). I also personally help other Overclock forum members with their monitor display issues (if I know the solution - even if it is a different brand). I am here to help and answer questions.