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Losing my mind trying to fix brother's computer...

post #1 of 66
7/26/12 at 8:04am
Thread Starter 
Hi all,

For the past 2 days, my brother's computer has been going through dozens upon dozens of reboots. I re-installed Windows ~May 12th this year and he went on vacation May 28th (till July 24th). On July 24th, before he came home, I turned it on and installed some updates. Everything functioned perfectly. Then, I continued leaving computer on only to have it reboot on its own and fail to boot with the following message: "Reboot and select proper boot device or Insert Boot Media in Selected Boot Device and press a key"

It's been happening pretty much at all times during the day. He tried to play Diablo...reboot into error message. Leaves computer on while napping...reboot into error message, etc. I cleaned out the PC earlier this morning, disconnected and reconnected all the cables, and still receive this message.

The boot drive is the M4 64GB SSD (mine before I upgraded to Samsung 830 64gb). I had ZERO problems with it before passing it onto him ~May 12th.

Sorry for the long message, but I figured the better the description, the more helpful *shrugs*
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post #2 of 66
7/26/12 at 8:32am
  • TwoCables
  • I love PSUs! I also love ASEA! (they're unrelated)

Is this an AMD or Intel system?  The reason I ask is that the General Processor Discussions forum is not for this type of discussion.  A moderator will gently move this thread soon, but first they will need to know which of the two forums to move it to:  "AMD - General", or "Intel - General".

 

Anyway, my first recommendation is to temporarily put the old drive back in that this system was running off of before the SSD.  If the rebooting stops happening, then perhaps the motherboard is no longer getting along with this solid state drive for some reason.

 

If the rebooting continues happening, then I would say at that point that perhaps this was a coincidentally-timed event of something like bulging capacitors, a dying power supply, or perhaps something worse.

 

So, I have a few questions:

 

  1. Did he use his computer problem-free every day from May 12th through the 28th?
  2. During the 2-month period while he was gone, was his PSU still plugged into the wall outlet/power strip/surge suppressor/UPS?
  3. During the 2-month period, was the internet line (whatever it may be) still connected to the outside line through the jack or whatever it may be?
  4. During the 2-month period, were there any severe thunderstorms that took the power out?

 

I'm trying to find out if this computer may have been fried by an unlucky lightning strike while he was gone.  However, I still recommend trying to run his system on the previous OS drive he was using before the SSD.  To be honest though, if it turns out that this may have been the result of a severe thunderstorm and if the rebooting stops when putting the old OS drive back in, then I would say that you're lucky and that you only lost the SSD.  So, I'll wait and see what your answers are.


Edited by TwoCables - 7/26/12 at 8:34am
It's like advanced alien technology! :)
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It's like advanced alien technology! :)
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post #3 of 66
7/26/12 at 8:35am
My guess is the SSD is screwed up. Could be a few things wrong with it, I would start by seeing if the sata finger is broken or wobbly or whatever. Also, try it in your computer and if it works then try your SSD in his computer and see what happens.

Also, have a look in the bios and see if he has AHCI mode enabled.

Hope that helps. good luck.
BEAST. nuff' said.
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BEAST. nuff' said.
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post #4 of 66
7/26/12 at 8:55am
Thread Starter 
Quote:
Originally Posted by TwoCables View Post

Is this an AMD or Intel system?  The reason I ask is that the General Processor Discussions forum is not for this type of discussion.  A moderator will gently move this thread soon, but first they will need to know which of the two forums to move it to:  "AMD - General", or "Intel - General".

Anyway, my first recommendation is to temporarily put the old drive back in that this system was running off of before the SSD.  If the rebooting stops happening, then perhaps the motherboard is no longer getting along with this solid state drive for some reason.

The old drive(s) he used prior to the SSD are still in place, albeit being used in RAID as secondary drive. All kinds of stuff is installed on them and I'd prefer not to lose that data, so this is the last resort.

If the rebooting continues happening, then I would say at that point that perhaps this was a coincidentally-timed event of something like bulging capacitors, a dying power supply, or perhaps something worse.

That would really suck. All of these problems you mention mean being out of his desktop PC for a couple weeks while replacement parts come in...thankfully his laptop can handle "moderate" gaming if he wanted.

So, I have a few questions:
  1. Did he use his computer problem-free every day from May 12th through the 28th?
    He told me it happened "once or twice" during the 2 weeks prior to his vacation.
  2. During the 2-month period while he was gone, was his PSU still plugged into the wall outlet/power strip/surge suppressor/UPS?
    It was plugged into a surge protector along with our HTPC used to stream TV shows.
  3. During the 2-month period, was the internet line (whatever it may be) still connected to the outside line through the jack or whatever it may be?
    Yes.
  4. During the 2-month period, were there any severe thunderstorms that took the power out?
    Nope. Either way, our stuff would be protected (I hope) with $100K warranty guarantee from manufacturer.

I'm trying to find out if this computer may have been fried by an unlucky lightning strike while he was gone.  However, I still recommend trying to run his system on the previous OS drive he was using before the SSD.  To be honest though, if it turns out that this may have been the result of a severe thunderstorm and if the rebooting stops when putting the old OS drive back in, then I would say that you're lucky and that you only lost the SSD.  So, I'll wait and see what your answers are.

Doubt it could have gotten fried. We DID have bad weather, but nothing that took out the power in the home and I'd think it's almost impossible that his computer (turned off) would have gotten fried (with a Corsair 650TX PSU) while mine would have survived (turned on 24/7 with a 610W PCPC PSU).

Replied in bold.
Quote:
Originally Posted by Mr-Elite1337 View Post

My guess is the SSD is screwed up. Could be a few things wrong with it, I would start by seeing if the sata finger is broken or wobbly or whatever. Also, try it in your computer and if it works then try your SSD in his computer and see what happens.
Also, have a look in the bios and see if he has AHCI mode enabled.
Hope that helps. good luck.

Checked already. Nothing is wrong with the SSD connections (one of my first guesses after Google'ing it up). AHCI mode! That may be it. I've had that happen countless times with SSD installs where I used regular IDE mode or whatever it's called.

Will report results back in a couple minutes.
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post #5 of 66
7/26/12 at 9:06am
  • TwoCables
  • I love PSUs! I also love ASEA! (they're unrelated)

Since this happened before May 28th, I'd say that this SSD is not getting along with his motherboard for some reason.  Which motherboard does he have?

It's like advanced alien technology! :)
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It's like advanced alien technology! :)
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60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
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Corsair HX650 (major overkill, but it was cheap) CM 690 Microsoft Intellimouse Optical Basic, but premium round 
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post #6 of 66
7/26/12 at 9:11am
Thread Starter 
We both have this motherboard.

http://www.newegg.com/Product/Product.aspx?Item=N82E16813138345&Tpk=biostar%20880g%2b

EDIT
Just switched connections between one of the HDDs and the SSD to see if it will continue blue-screening into reboot. The SATA Mode was set to "RAID" and when I tried to set it to "AHCI" it wouldn't boot so I've put it back to RAID. Got PC to boot into Windows (like it does 50% of the time) but now I'll just let him continue using it and take the wait+see approach.
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post #7 of 66
7/26/12 at 9:16am
can you put up pictures of his bios settings
BEAST. nuff' said.
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BEAST. nuff' said.
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post #8 of 66
7/26/12 at 9:16am
  • TwoCables
  • I love PSUs! I also love ASEA! (they're unrelated)

Oh, I did not know that it was BSOD'ing.  I thought it was just suddenly rebooting, kind of like it would with bulging capacitors or something of that nature.

 

What was the method you used to re-install Windows?  Is there any possibility that the Registry remains unchanged from when you had the SSD?

 

Edit:  I just realized that this is probably a dumb question since the motherboard says, "Reboot and select proper boot device or Insert Boot Media in Selected Boot Device and press a key" after Windows automatically reboots from the BSOD (which can be changed so that it stops automatically rebooting upon a BSOD).


Edited by TwoCables - 7/26/12 at 9:18am
It's like advanced alien technology! :)
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It's like advanced alien technology! :)
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Hard DriveHard DriveOptical DriveOptical Drive
60 GB Callisto Deluxe (C:) 64 GB G.SKILL Falcon (D:) Samsung SH-S243N 24x DVD Burner Samsung SH-S203N 20X DVD Burner 
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Thermaltake Frio Win 7 Home Premium x64 SP1 Samsung 2253BW (1680 x 1050) Filco Majestouch 104-key Cherry MX Blues w/NKRO 
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post #9 of 66
7/26/12 at 9:18am
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If it continues, disable SMART monitoring of the SSD.  I know SMART was causing issues for me before.

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post #10 of 66
7/26/12 at 9:21am
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Update the firmware of the SSD to the newest. It is a SMART reporting issue. It will then work perfectly,
Not too Shabby
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Not too Shabby
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