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post #5671 of 15453
Quote:
Originally Posted by 15goudreau View Post

I think that you would have been a lot better off if you admitted some user end fault. You said you followed the instructions to a T but clearly that isn't the case because more than likely your radiators are what cause the issue. Also saying you don't have time or resources... resources to buy pH strips, really? How much can they be on amazon 5$? Compared to the coolant you bought and the fact that you are water cooling means that if you can't spare 5$ something is majorly wrong. Also if you don't have time to maintain your system, maybe watercooling isn't for you.

Other people came in and admitted fault and mayhem gave them a replacement hassle free. However you took no responsibility and started coming in like this thread owed you something and that you were entitled to a replacement.

While yes there is probably error on Mayhems end for not directly specifying that pH can mess with coolant, I feel as though your due diligence was not completed by completely flushing your radiators or doing enough research to make sure you didn't encounter problems. I think the fact that the majority of people don't have issues speaks enough to the success of Mayhem's product and the fact that most of us do lots of research before buying a product. You could have also posted before hand as a quick check detailing the process you went through and if you were good to add your coolant.

This thread is almost always on the first page of the Watercooling forum as well so there really isn't any excuse as to why you couldn't have found it up until now.

I'm sure you are a good guy who feels like you should have your product replaced. If you read through the entire thread you would know just how awesome Mayhem is and what an upstanding person he is. I think there is fault on both ends but if you really think that all the blame lays on Mayhem, then there really isn't much any of us are going to do for you.

I think I explained before why I believe it's not a radiator issue, but here's my reasoning. I received the PC from num1son, a well known builder who I would give benefit of the doubt to as far as the ability to properly assemble and clean the build. Sure, I don't know what he did or did not do 100% but again, benefit of the doubt given his credibility. I suppose I can't prove that I flushed the system without having a video or something, but in a case like this (or any other RMA, Support, etc) you have to go with what the customer says. You don't see EVGA, Corsair, etc denying an RMA because the believe the customer 'must be lying', no? Its tough, but thats part of the business. That being said, I am telling you guys I flushed the loop.

As far as time and resources, its the truth. It takes quite a bit of time to disassemble, drain and flush the loop. If this were a 5 minute job I'd have no complaints, but its not. With a maximum life of 2 years (according to Mayhem's website) I can set aside time in a regular period to maintain the loop- just like I would do with any other equipment. Having to do it 2-3x a month? No, I would agree that that is not for me. The only problem is that shouldn't be the case.

I love when people come out and tell people what they can or can't afford. I don't even want to get into that, but the long short is money is money. I think its bad practice when you experience a problem with a product and the manufactures immediate 'solution' is to buy something. I'm thinking 'I'm just wishing what I got in the first place worked right', you know?

I don't believe I came here feeling entitled to anything. I simply stated the facts and provided my evidence. This was my first post here. I honestly see no entitlement there. You're telling me you do?

 
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post #5672 of 15453
That is not the post that I was claiming entitlement too.
Quote:
Originally Posted by theonedub View Post

If the coolant is this sensitive to pH, there should really be some sort of disclaimer on the bottle and/or instructions on the bottle that clearly advises to measure pH before adding to the loop. The instructions on the bottle under 'Before Using Pastel's' alludes that a 'proper' flush was to flush with water- it does not mention pH testing anywhere.

From my standpoint I got the product, followed the instructions provider by the manufacturer, and was left with results far from meeting the expectation set by the company. If you guys know that pH causes color changes like this and that the problem exists in large numbers of users (enough that it makes business sense to develop your new cleaning kit), that info needs to be clearly communicated to the end users so that issues like mine are prevented.

At this point I don't have the time or resources (pH strips) to drain my loop again, establish a perfect pH, and refill with more Pastels. I've already removed the faulty Pastels from my loop and have begun filling it with plain distilled and silver plugs.

Like I said before, I think I did my due diligence in prepping the loop given the instructions provided. At this point I would be fine with Mayhems sending me out a bottle of purple dye (assuming its not as pH sensitive as Pastels) that I can add to my fresh H2O loop.

In this post, even though you tried to word it friendly, you conveys that you think you should be sent a new bottle. You didn't ask. No one is saying you need to drain your loop three times. I've had my coolant in for several months no issues.

If I recall from your previous posts you said all you did was rinse a few times with DI water. This thread when read throughout, would give you the information you need to know that that isn't good enough. I have a bottle of pastel in front of me, and I quote "The blocks and especially the radiators must be clean and have no chemicals of any kind left in the system. We recommend you flush your system with sodium bicarbonate followed by DI water." Unless you can provide detailed proof that your radiators do not have chemicals in them, I simply in good faith cannot side with you.

The onus is on you to find out why what happened happened. And then steps can be made to correct the issue. The fact that you didn't even build the computer but received it as part of a raffle doesn't help your case. You have no idea what was done for preparation of the loop. The builder could have been using pastel for the first time and didn't read the label. So didn't clean the radiators fully.

Also to your point about customer service. EVGA and Corsair are very large companies that mass produce products. Also, have you ever seen a EVGA rep on overclock.net? Because I haven't. Watercooling is a VERY niche market. Coolant within watercooling is even more niche. So to expect free hand outs like EVGA or Corsair might give from a small company that spends most of its money on further research is far from fair.

Again, you still have yet to say, I may have messed up and this might be my fault. Until you accept some of the responsibility there really is no moving forwards.
post #5673 of 15453
Quote:
Originally Posted by 15goudreau View Post

That is not the post that I was claiming entitlement too.


In this post, even though you tried to word it friendly, basically conveys that you think you should be sent a new bottle. You didn't ask. No one is saying you need to drain your loop three times. I've had my coolant in for several months no issues.

If I recall from your previous posts you said all you did was rinse a few times with DI water. This thread when read throughout would give you the information you need to know that isn't good enough. I have a bottle of pastel in front of me, and I quote "The blocks and especially the radiators must be clean and have no chemicals of any kind left in the system. We recommend you flush your system with sodium bicarbonate followed by DI water."

The onus is on you to find out why what happened happened. And then steps can be made to correct the issue. The fact that you didn't even build the computer but received it as part of a raffle doesn't help your case. You have no idea what was done for preparation of the loop. The builder could have been using pastel for the first time and didn't read the label. So didn't clean the radiators fully.

Also to your point about customer service. EVGA and Corsair are very large companies that mass produce products. Also, have you ever seen a EVGA rep on overclock.net? Because I haven't. Watercooling is a VERY niche market. Coolant within watercooling is even more niche. So to expect free hand outs like EVGA or Corsair might give from a small company that spends most of its money on further research is far from fair.

Again, you still have yet to say, I may have messed up and this might be my fault. Until you accept some of the responsibility there really is no moving forwards.

OK, you had said I came in here entitled so I was confused. In response to that post, yes I feel at that point I should be sent something new. He was pretty firm that a pH imbalance caused the issue, and since I was never made aware of any potential problems with pH I felt that I had no way to prevent the issue from occurring. Had the bottle said- Measure pH before use, ensure 7-8pH before adding Pastels. I'd take my licks, admit my fault, and leave- but that's not the case.

My bottle and Mayhems website says:



Yes, even if the builder muffed it up, I still followed the supplied directions to properly fill the loop. So I do not believe the error was on my part. I think thats a reasonable conclusion.

EVGA does have a rep here on the forum. Being a small company is no excuse for a lack of support. If he can't send out a replacement because the business can't afford it- that may be reasonable but there is no evidence that that is the case here evidenced by new prototypes being sent out, new cleaning kits being developed, etc.

One way smaller companies often set themselves apart from the larger companies is by providing a more hands on approach in manners of customer service and support that become unfeasible for larger companies. No matter how you cut it, there is no excuse for the final response from Mayhems which was a direct insult and unprofessional.
Edited by theonedub - 3/23/14 at 7:58pm
 
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post #5674 of 15453
stop replying to him and he will go away
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post #5675 of 15453
Quote:
Originally Posted by Syan48306 View Post






After running pastel ice white for about a year in a brand new loop, my coolant got a blue/green tint to it. When looking at the alphacool UT60 radiators, it looks like the copper is tarnishing on the inside. there are parts of the inside that still has the rosy copper color but the channels look like they've turned a gray/blue/green color. I'm thinking this is fairly normal but my coolant did pick up the blue/green color. I tested the pH was around the 6.5 to 7.5 ish range; nothing too far from ordinary.

Is it necessary and how should I clean out the radiators before filling it up with more pastel coolant for my next build? I've flushed the radiator with probably close 25 gallons tap water from the faucet and then followed up with a distilled water rinse. I'd imagine even if there were a pH imbalance, it'd be washed out.

The only components in the loop were a couple EK nickel water blocks, brass bitspower fittings, and full copper alphacool radiators.

It's copper patina, not oxidation. Well... technically it is oxidation but it's not corrosion. Copper develops a natural blue/green film on it that makes it resistant to oxidation, it's one of the main reasons they used it for running underground tubing for so long before we had readily available plastic tubings. Take a look at the statue of liberty, does it shock you that it used to be copper coloured? So yeah, that's a normal part of copper. Normally you could clean it off with some buffing agent and elbow grease, but since it's in the radiator I would flush with some lemon juice and a bicarb. Should clean any loose bits off it, then neutralize it. Then I'd run some distilled through the rad and see if it comes out the other end clear.


Just my 2cents.gif
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post #5676 of 15453
Both radiator flux & corrosion can cause pH imbalance right? Anyone know what colour blue berry turn to when pH imbalance? Cyan?

I only use tap water & distilled water (rinse 2 - 3 times) when cleaning my HL Black Ice GTS 360 & XSPC EX240 radiators. My understanding that I don't need to flush using baking soda (Sodium Bicarbonate) if it's new radiator, right?

I'm going to rebuild my loop this week but going to use distilled water until I received additional Pastel later, ETA 1 month. Current Pastel Blue Berry is not enough when I add another radiator in the loop. So my question is, do I need to flush my radiators with baking soda & distilled water prior filling my loop with Pastel?

I bought pH test strips in case I need it later. tongue.gif

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post #5677 of 15453
hello, I've tried to add some color ocean blue and color only the tank, pipes remain transparent




post #5678 of 15453
You need to add more. With clear dye, the res will always be darker than the tubing. So just add more until you see it in the pipes.
post #5679 of 15453
ahhhh ooooooooook! because I wanted to get a result very clear and transparent, I have seen many photos there are pipes and tank of the same color

How many "UV Clear Blue" I have add for to have good effect in the dark? My sistem have 2.5/3 Liters of additive.

I wanted a light purple affect because I also the "UV Pink" but the "Ocean Blu" have moore green and I do not know what the end result of "UV clear blue + UV pink" in the dark.

How do I remove the bubbles from the reservoir?
post #5680 of 15453
Bubbles will be removed with time so just let your pump do it's thing. The fill tube is long enough where it won't create turbulence to create more bubbles so you should be good there. Hard to say how much dye you would need for your system. I just add it from the fill port with only the pump running and keep adding till I'm satisfied with the results.
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