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1. Start > right click Computer > Properties

2. On the left panel, under "Control Panel Home", select "Advanced system settings"

3. In the System Properties pop-up window, select "Settings..." under Startup and Recovery

4. Ensure that your System and Recovery pop-up window looks like this:

**If you're using an SSD, in some cases, the minidump needs to be generated / created on a different drive. Some cases have been reported in which the SSD would lockup if a minidump was trying to be written to the SSD itself, so the drive needed to be changed.**

A little more advanced:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log' > Ensure 'Automatically restart' is un-checked.

Ensure Small memory dump is selected and ensure the path is %SystemRoot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you're asking "why a Small memory dump?", it's because as we're on a forum, you'll be attaching the dump file(s) via a .zip, so the dump files need to be of an acceptable size. Anything higher, although providing more information, will likely be too large / too much work to attach. In rare cases that we do need anything higher than a Small memory dump, we'll more than likely ask you to upload it to hosting such as SkyDrive... Dropbox, etc.

That's all smile.gif
Edited by pjBSOD - 7/20/13 at 4:24pm