Hey guys,
-I didn't know where else to put this so I'll put it here..
Just wondering if anyone is having the same issues as me with Pennytel, basically we were on their "Crazy Talk" plan, which is good for my mum on the phone. They did lower the amount of minutes that were free though after a few months. Which was acceptable I suppose, they've been good for 2 years almost until now..
Basically the phone stopped working, so I checked their site and it said we were out of credit.. I then checked to see if mum had used all the plan credit etc. and we weren't on the plan! Because of this our bill was $70 or so. (Damn auto re-charge). I signed up for the plan again, hoping to accept our losses and hoping that it'd work again. But it seems that we're not on the plan anymore, our line is just disconnected. I disabled auto recharge and it keeps spamming me to turn it on. But that's not right, I just want the plan back.
I've emailed about three different pennytel support emails with this problem, to no reply. They used to have a 48 hour reply policy (it's still there). But they haven't replied at all for about 2 weeks.
Warning: Spoiler! (Click to show)
Sent that to support@pennytel.com, ptemail.support@pennytel.com and through their online ticketing system which guaranteed a 48 hour reply.
I've got emails from their support before through these lines, I've got a staff contact which I haven't contacted yet.
What should I do? We currently have no proper phone and it's costing us a lot of money to make calls with the regular phone per month.
Thanks in Advance!
- Matthew Lastname..
EDIT: Got it working for about half an hour.. Made a quick phonecall to test if it works.. Sat the phone down and decided to try and get my Wildfire S working with Pennytel.. (users on whirlpool have got this working).
I just received an email stating that we've breached their fair use policy and made a phone call for over 2 hours? It hasn't been connected for 2 hours Pennytel you idiots. If they don't fix this I'm going to contact fair trades Australia or whatever, Pennytel can get effed. I'm also going to be in the market for a better VOIP provider
Edited by Matt-Matt - 7/31/12 at 7:18pm
-I didn't know where else to put this so I'll put it here..
Just wondering if anyone is having the same issues as me with Pennytel, basically we were on their "Crazy Talk" plan, which is good for my mum on the phone. They did lower the amount of minutes that were free though after a few months. Which was acceptable I suppose, they've been good for 2 years almost until now..
Basically the phone stopped working, so I checked their site and it said we were out of credit.. I then checked to see if mum had used all the plan credit etc. and we weren't on the plan! Because of this our bill was $70 or so. (Damn auto re-charge). I signed up for the plan again, hoping to accept our losses and hoping that it'd work again. But it seems that we're not on the plan anymore, our line is just disconnected. I disabled auto recharge and it keeps spamming me to turn it on. But that's not right, I just want the plan back.
I've emailed about three different pennytel support emails with this problem, to no reply. They used to have a 48 hour reply policy (it's still there). But they haven't replied at all for about 2 weeks.
Warning: Spoiler! (Click to show)
Quote:
G’day!
So recently our phone cut out, which I followed up to find that we had no credit.. So I checked our montly bills to see what was going on to notice a $64 bill! Basically we’ve somehow managed to be automatically taken off the “Crazytalk” plan which we have been using for a while now. I don’t see how that’s even possible. I’ve had to re-apply for this plan, but I’d like something to be done about it as we didn’t actually change to your “Freetalk” plan and were unaware that we were changed over for whatever reason. Therefore we used the phone as normal which is where these bills were incurred.
Thanks
-Matthew Lastname
(Account Holders Son)
So recently our phone cut out, which I followed up to find that we had no credit.. So I checked our montly bills to see what was going on to notice a $64 bill! Basically we’ve somehow managed to be automatically taken off the “Crazytalk” plan which we have been using for a while now. I don’t see how that’s even possible. I’ve had to re-apply for this plan, but I’d like something to be done about it as we didn’t actually change to your “Freetalk” plan and were unaware that we were changed over for whatever reason. Therefore we used the phone as normal which is where these bills were incurred.
Thanks
-Matthew Lastname
(Account Holders Son)
Sent that to support@pennytel.com, ptemail.support@pennytel.com and through their online ticketing system which guaranteed a 48 hour reply.
I've got emails from their support before through these lines, I've got a staff contact which I haven't contacted yet.
What should I do? We currently have no proper phone and it's costing us a lot of money to make calls with the regular phone per month.
Thanks in Advance!
- Matthew Lastname..
EDIT: Got it working for about half an hour.. Made a quick phonecall to test if it works.. Sat the phone down and decided to try and get my Wildfire S working with Pennytel.. (users on whirlpool have got this working).
I just received an email stating that we've breached their fair use policy and made a phone call for over 2 hours? It hasn't been connected for 2 hours Pennytel you idiots. If they don't fix this I'm going to contact fair trades Australia or whatever, Pennytel can get effed. I'm also going to be in the market for a better VOIP provider
Edited by Matt-Matt - 7/31/12 at 7:18pm
Do you HAF to Watercool? (De-Lidded)
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Haitch Tee Pee Cee
(15 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| Intel Pentium E2140 | HP OEM Board | HIS Radeon 4350 (Low profile adapter) | 4GB DDR2 667 |
| Hard Drive | Optical Drive | Cooling | OS |
| 500GB Hitachi Sata | LG Sata DVD+RW | Stock OEM soloution | Windows 7 Professional |
| Monitor | Keyboard | Power | Case |
| 42" Toshiba LED TV | Logitech MK260 Wireless Combo | 350W OEM | HP Proliant Case |
| Mouse | Audio | Audio | |
| Logitech MK260 Wireless Combo | Onboard | Onboard | |
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|
Do you HAF to Watercool? (De-Lidded)
(28 items) |
Haitch Tee Pee Cee
(15 items) |
| CPU | Motherboard | Graphics | RAM |
|---|---|---|---|
| Intel Pentium E2140 | HP OEM Board | HIS Radeon 4350 (Low profile adapter) | 4GB DDR2 667 |
| Hard Drive | Optical Drive | Cooling | OS |
| 500GB Hitachi Sata | LG Sata DVD+RW | Stock OEM soloution | Windows 7 Professional |
| Monitor | Keyboard | Power | Case |
| 42" Toshiba LED TV | Logitech MK260 Wireless Combo | 350W OEM | HP Proliant Case |
| Mouse | Audio | Audio | |
| Logitech MK260 Wireless Combo | Onboard | Onboard | |
| View all | |||
