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Computer reboots during games

post #1 of 19
Thread Starter 
While playing video games the computer will go black screen and shut off, and then reboot. Always when it reboots it sounds the like fans are working very hard as it makes all this fan noise, but this is only temporary. Once the windows logo is in the screen, the fan sound is gone and the computer functions as usual. I've had this issue numerous times and I've checked event viewer, it's always the same: Event 41, Kernel-Power.

Here is the Microsoft page on this issue: http://support.microsoft.com/kb/2028504

It seems that my issue most closely resembles scenario 3 here, without the hard hang as the computer simply goes black screen and reboots.

I've had notorious RAM issues in the past and I am always first to blame my computer problems on that. I've already replaced the RAM on this rig once and but I'm beginning to think it might be something else. I also tested the RAM with windows RAM test however I have not tried Memtest86.

So I just recently DL'ed and tried Furmark the GPU Stress Utility, after running this program for about 5-10 minutes it will crash it to black screen just like in video games. Is it possible my computer isn't getting enough power?

I also checked some more obvious things like dust in the case, fans etc. I've checked my CPU temps during stress tests and video games it stays around 30-40c. My CPU and GPU fan both are working fine.

I also checked around forums and read somewhere that you can have conflicting audio drivers and that can cause this crash I tried disabling all of them and have found it to crash in every possible configuration.

Thanks for reading my post, if you guys need any more information crash dumps/screenshots or otherwise please inform me how to upload them as I'm not too knowledgeable on these things.
Edited by Thunderhorse761 - 8/2/12 at 11:06pm
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post #2 of 19
Whats your power supply? Whats your gpu temp?
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post #3 of 19
When did this start?
Any upgrades lately?
A list of parts would be nice to see if PSU isn't enough.

It could be under powered and that is why its is crashing at stress unless you have a bad OC if you have one going.

If you have another good PSU laying around try that out.
     
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post #4 of 19
Thread Starter 
Added my rig to my sig.

*EDIT* Also my most recent upgrade was my current RAM, which I replaced because I was having constant blue screens with my old RAM.
And during Furmark's most intense testing my GPU temp got up to 87c.

The first time I had this issue was 3/11/2012 according to event viewer.
Edited by Thunderhorse761 - 8/2/12 at 11:20pm
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post #5 of 19
What is the model number on the PSU? Cheaper brands tend to claim high performance but you get about half the max wattage in real world use.
     
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Core i7 2630qm 2.0ghz 2.9 turbo Radeon HD 6770Ms Switchable graphics Intel HD 3000 Centon 16gb 2x8gb 
Hard DriveHard DriveOSOS
OZC Vertex 4 128gb Toshiba 5400rpm 750gb Windows 7 Home Premium Ubuntu 12.10 
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Glossy type 17.3 in. LED Back lit Beats Audio Built in 
CPUMotherboardGraphicsRAM
AMD FX-6100 Asus M5A97 ASUS EAH5450 Series x2 in crossfire Corsair XMS 3 2x2gb1600mhz 
RAMHard DriveHard DriveCooling
Corsair XMS 3 2x4gb 1600mhz Patriot Pyro WD 1600BEVT x2 RAID 0 Antec Kuhler H2O 620 Liquid Cooling System 
OSMonitorMonitorPower
Windows 7 Ultimate Emerson 20" wide lcd screen Dell 17" Rosewill RV2-700 700W 
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Other
3.5 in. Card Reader 
CPUMotherboardGraphicsGraphics
AMD FX-8350 ASUS Sabertooth 990FX AM3+ R2.0 ASUS HD 7850 ASUS HD 7850 
RAMHard DriveHard DriveOptical Drive
Corsair Vengeance LP 2 x 8gb OCZ Vertex 4 256gb WD Red 1TB WD10EFRX ASUS 24X DVD Burner 
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CPUGraphicsGraphicsRAM
Core i7 2630qm 2.0ghz 2.9 turbo Radeon HD 6770Ms Switchable graphics Intel HD 3000 Centon 16gb 2x8gb 
Hard DriveHard DriveOSOS
OZC Vertex 4 128gb Toshiba 5400rpm 750gb Windows 7 Home Premium Ubuntu 12.10 
MonitorAudio
Glossy type 17.3 in. LED Back lit Beats Audio Built in 
CPUMotherboardGraphicsRAM
AMD FX-6100 Asus M5A97 ASUS EAH5450 Series x2 in crossfire Corsair XMS 3 2x2gb1600mhz 
RAMHard DriveHard DriveCooling
Corsair XMS 3 2x4gb 1600mhz Patriot Pyro WD 1600BEVT x2 RAID 0 Antec Kuhler H2O 620 Liquid Cooling System 
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Windows 7 Ultimate Emerson 20" wide lcd screen Dell 17" Rosewill RV2-700 700W 
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Other
3.5 in. Card Reader 
CPUMotherboardGraphicsGraphics
AMD FX-8350 ASUS Sabertooth 990FX AM3+ R2.0 ASUS HD 7850 ASUS HD 7850 
RAMHard DriveHard DriveOptical Drive
Corsair Vengeance LP 2 x 8gb OCZ Vertex 4 256gb WD Red 1TB WD10EFRX ASUS 24X DVD Burner 
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post #6 of 19
Thread Starter 
Here is the exact name.
RAIDMAX QUANTUM RX-700

Here it is on Newegg.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817152033

This is the oldest piece of hardware I have in my computer and the only piece I didn't upgrade from my old rig. I've had it since 5/6/2008.
Edited by Thunderhorse761 - 8/2/12 at 11:26pm
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Prometherion
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Crucial 64 GB SSD Samsung Terabyte Drive Western Digital 500 gig drive DVD drive 
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post #7 of 19
can you do a memory check
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morris
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post #8 of 19
Quote:
Originally Posted by Thunderhorse761 View Post

And during Furmark's most intense testing my GPU temp got up to 87c.

But didn't crash?
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2500k
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post #9 of 19
Thread Starter 
Actaully it did crash, about 5 minutes later in a weaker test. I stopped it at 87c because I didn't want it to get to 90 degrees.

Also I will run a mem test soon, do you recommend memtest86?
Prometherion
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Prometherion
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post #10 of 19
Its either the RAM or the PSU.

Run a memory test that will pick up all 8gb of your ram to make sure that its all being tested. If pass then it is definitely the PSU.
     
CPUGraphicsGraphicsRAM
Core i7 2630qm 2.0ghz 2.9 turbo Radeon HD 6770Ms Switchable graphics Intel HD 3000 Centon 16gb 2x8gb 
Hard DriveHard DriveOSOS
OZC Vertex 4 128gb Toshiba 5400rpm 750gb Windows 7 Home Premium Ubuntu 12.10 
MonitorAudio
Glossy type 17.3 in. LED Back lit Beats Audio Built in 
CPUMotherboardGraphicsRAM
AMD FX-6100 Asus M5A97 ASUS EAH5450 Series x2 in crossfire Corsair XMS 3 2x2gb1600mhz 
RAMHard DriveHard DriveCooling
Corsair XMS 3 2x4gb 1600mhz Patriot Pyro WD 1600BEVT x2 RAID 0 Antec Kuhler H2O 620 Liquid Cooling System 
OSMonitorMonitorPower
Windows 7 Ultimate Emerson 20" wide lcd screen Dell 17" Rosewill RV2-700 700W 
CaseMouseMouse PadOther
Xion AXP 100 Gaming Series Steel ATX Basic logitech M305 Basic Mouse Pad 5 fan Touch Screen fan controller 
Other
3.5 in. Card Reader 
CPUMotherboardGraphicsGraphics
AMD FX-8350 ASUS Sabertooth 990FX AM3+ R2.0 ASUS HD 7850 ASUS HD 7850 
RAMHard DriveHard DriveOptical Drive
Corsair Vengeance LP 2 x 8gb OCZ Vertex 4 256gb WD Red 1TB WD10EFRX ASUS 24X DVD Burner 
CoolingOSPowerCase
Stock for now Windows 7 Ultimate CORSAIR Professional Series HX850 850watt White NZXT Phantom 
Mouse
M305 
  hide details  
Reply
     
CPUGraphicsGraphicsRAM
Core i7 2630qm 2.0ghz 2.9 turbo Radeon HD 6770Ms Switchable graphics Intel HD 3000 Centon 16gb 2x8gb 
Hard DriveHard DriveOSOS
OZC Vertex 4 128gb Toshiba 5400rpm 750gb Windows 7 Home Premium Ubuntu 12.10 
MonitorAudio
Glossy type 17.3 in. LED Back lit Beats Audio Built in 
CPUMotherboardGraphicsRAM
AMD FX-6100 Asus M5A97 ASUS EAH5450 Series x2 in crossfire Corsair XMS 3 2x2gb1600mhz 
RAMHard DriveHard DriveCooling
Corsair XMS 3 2x4gb 1600mhz Patriot Pyro WD 1600BEVT x2 RAID 0 Antec Kuhler H2O 620 Liquid Cooling System 
OSMonitorMonitorPower
Windows 7 Ultimate Emerson 20" wide lcd screen Dell 17" Rosewill RV2-700 700W 
CaseMouseMouse PadOther
Xion AXP 100 Gaming Series Steel ATX Basic logitech M305 Basic Mouse Pad 5 fan Touch Screen fan controller 
Other
3.5 in. Card Reader 
CPUMotherboardGraphicsGraphics
AMD FX-8350 ASUS Sabertooth 990FX AM3+ R2.0 ASUS HD 7850 ASUS HD 7850 
RAMHard DriveHard DriveOptical Drive
Corsair Vengeance LP 2 x 8gb OCZ Vertex 4 256gb WD Red 1TB WD10EFRX ASUS 24X DVD Burner 
CoolingOSPowerCase
Stock for now Windows 7 Ultimate CORSAIR Professional Series HX850 850watt White NZXT Phantom 
Mouse
M305 
  hide details  
Reply
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