Overclock.net › Forums › AMD › AMD Motherboards › Another "Asus RMA story"
New Posts  All Forums:Forum Nav:

Another "Asus RMA story" - Page 4

post #31 of 42
So disappointed with Asus.....Still after a week I cannot get an update on the RMA status through their web site. It says will be available the next day after shipment has arrived. rolleyes.gif

This whole process has shown me how lazy and unorganized they are. Will think twice before buying Asus again.
Upgrayedd
(8 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.95GHz 1.387v Asus Prime B350 Plus  RX480 XFX RS 1350/2200 Corsair Vengeance LPX 16GB 2933Mhz cas 14 
Hard DriveOSMonitorPower
Samsung 950 Pro M.2 Windows 10 pro x64 Viotek curved FHD 144Hz EVGA 750w 80 Bronze 
  hide details  
Reply
Upgrayedd
(8 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.95GHz 1.387v Asus Prime B350 Plus  RX480 XFX RS 1350/2200 Corsair Vengeance LPX 16GB 2933Mhz cas 14 
Hard DriveOSMonitorPower
Samsung 950 Pro M.2 Windows 10 pro x64 Viotek curved FHD 144Hz EVGA 750w 80 Bronze 
  hide details  
Reply
post #32 of 42
Looks like it shipped today, no tracking as of yet.
I'll pm you with the repair details.
Mighty-iTX
(12 items)
 
One foot in..
(17 items)
 
mATX
(12 items)
 
CPUMotherboardGraphicsRAM
i7-4770K M7-Impact Strix GTX980 Samsung 
Hard DriveCoolingOSMonitor
Crucial M4 256 Glacer 240L W8.1 K272HUL 
KeyboardPowerCaseMouse
Saitek Seasonic X-650 Prodigy MX518 
CPUMotherboardGraphicsGraphics
4770K/45/43 Maximus VI Extreme R290X R290X 
RAMHard DriveHard DriveOptical Drive
Samsung Crucial M4 64GB RAIDR LSSWM 
CoolingOSMonitorKeyboard
Cooler Master Glacer 7 Ultimate 64 SyncMaster Eclipse 
PowerCaseMouseMouse Pad
XFX 1050 BE 600T Silver MX518 Desk 
CPUMotherboardGraphicsRAM
i5-4330 Z87 Gryphon GTX690 G.Skill RipJawsX 
Hard DriveCoolingOSMonitor
WD Blacks Hyper 212 W8.1 ACER 
KeyboardPowerCaseMouse
Logitech Ultra X3 1000w Corsair 230T Orange Razer 
  hide details  
Reply
Mighty-iTX
(12 items)
 
One foot in..
(17 items)
 
mATX
(12 items)
 
CPUMotherboardGraphicsRAM
i7-4770K M7-Impact Strix GTX980 Samsung 
Hard DriveCoolingOSMonitor
Crucial M4 256 Glacer 240L W8.1 K272HUL 
KeyboardPowerCaseMouse
Saitek Seasonic X-650 Prodigy MX518 
CPUMotherboardGraphicsGraphics
4770K/45/43 Maximus VI Extreme R290X R290X 
RAMHard DriveHard DriveOptical Drive
Samsung Crucial M4 64GB RAIDR LSSWM 
CoolingOSMonitorKeyboard
Cooler Master Glacer 7 Ultimate 64 SyncMaster Eclipse 
PowerCaseMouseMouse Pad
XFX 1050 BE 600T Silver MX518 Desk 
CPUMotherboardGraphicsRAM
i5-4330 Z87 Gryphon GTX690 G.Skill RipJawsX 
Hard DriveCoolingOSMonitor
WD Blacks Hyper 212 W8.1 ACER 
KeyboardPowerCaseMouse
Logitech Ultra X3 1000w Corsair 230T Orange Razer 
  hide details  
Reply
post #33 of 42
Are you talking about mine grunion?
Upgrayedd
(8 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.95GHz 1.387v Asus Prime B350 Plus  RX480 XFX RS 1350/2200 Corsair Vengeance LPX 16GB 2933Mhz cas 14 
Hard DriveOSMonitorPower
Samsung 950 Pro M.2 Windows 10 pro x64 Viotek curved FHD 144Hz EVGA 750w 80 Bronze 
  hide details  
Reply
Upgrayedd
(8 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.95GHz 1.387v Asus Prime B350 Plus  RX480 XFX RS 1350/2200 Corsair Vengeance LPX 16GB 2933Mhz cas 14 
Hard DriveOSMonitorPower
Samsung 950 Pro M.2 Windows 10 pro x64 Viotek curved FHD 144Hz EVGA 750w 80 Bronze 
  hide details  
Reply
post #34 of 42

Asus customer service has hit the dumps. Becoming one of the worse in the industry and its sad because asus products are killer. If asus would fix there customer service / RMA I would of loved to buy a 7950 asus top but i just could not. Hope all works out well for you guys over the years there have been tons of horror stories. On guy had to wait almost  months for an RMA that was RMAd 2-3 times in the process. Kept sending him a 5770 over and over again rather then a 5970 that he owned. They even lied and said he never owned a 5970

AMD Beast
(17 items)
 
  
CPUMotherboardGraphicsRAM
AMD 8350 Asus sabertooth 990FX  AMD 6850  16GB DDR3 gskill 1600 
Hard DriveHard DriveOptical DriveCooling
2TB seagate barracuda  Samsung 128gb 840 pro Pioneer BDXL bluray  Phanteks PH-TC14PE 
OSMonitorKeyboardPower
Windows 10 Home 24 inch sony 3d display Logitech k360 XFX Pro 750 
CaseMouseMouse PadOther
Cougar Challenger Ann Qck Speakers GX Gaming 2.1 
  hide details  
Reply
AMD Beast
(17 items)
 
  
CPUMotherboardGraphicsRAM
AMD 8350 Asus sabertooth 990FX  AMD 6850  16GB DDR3 gskill 1600 
Hard DriveHard DriveOptical DriveCooling
2TB seagate barracuda  Samsung 128gb 840 pro Pioneer BDXL bluray  Phanteks PH-TC14PE 
OSMonitorKeyboardPower
Windows 10 Home 24 inch sony 3d display Logitech k360 XFX Pro 750 
CaseMouseMouse PadOther
Cougar Challenger Ann Qck Speakers GX Gaming 2.1 
  hide details  
Reply
post #35 of 42
Thread Starter 
Grunion is helping me with my RMA. biggrin.gif

Just letting you all know that with people like Grunion around it's possible we will see Asus rise again. thumb.gif
post #36 of 42
Diddo, he updated my notes that the past 4 techs forgot to write down. rolleyes.gif

I still never heard a word from them directly, about weather they have it, are repairing it, or finished. However, Grunion informed me that it was shipped out today and was repaired as it was found to have "Trace damage".

Not sure what trace damage is but glad they fixed it. ill call tomorrow and see if I can get a tracking number. Thanks Grunion you the man. thumb.gif
Upgrayedd
(8 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.95GHz 1.387v Asus Prime B350 Plus  RX480 XFX RS 1350/2200 Corsair Vengeance LPX 16GB 2933Mhz cas 14 
Hard DriveOSMonitorPower
Samsung 950 Pro M.2 Windows 10 pro x64 Viotek curved FHD 144Hz EVGA 750w 80 Bronze 
  hide details  
Reply
Upgrayedd
(8 items)
 
  
CPUMotherboardGraphicsRAM
Ryzen 1700 @ 3.95GHz 1.387v Asus Prime B350 Plus  RX480 XFX RS 1350/2200 Corsair Vengeance LPX 16GB 2933Mhz cas 14 
Hard DriveOSMonitorPower
Samsung 950 Pro M.2 Windows 10 pro x64 Viotek curved FHD 144Hz EVGA 750w 80 Bronze 
  hide details  
Reply
post #37 of 42
Does anyone have an update on their RMA?
post #38 of 42
Thread Starter 
Quote:
Originally Posted by The_chemist21 View Post

Does anyone have an update on their RMA?

I was supposed to get a pre-paid UPS label in the mail so I could ship my motherboard back to them but I haven't seen the label and it's been over a week and I haven't received it. arrowheadsmiley.png
post #39 of 42
Quote:
Originally Posted by Fateful_Ikkou View Post

I was supposed to get a pre-paid UPS label in the mail so I could ship my motherboard back to them but I haven't seen the label and it's been over a week and I haven't received it. arrowheadsmiley.png

When i dealt with them they always used Fedex and I received an email allowing me to login to Fedex with a temp user / pass to print my label ( they don't tell you this, you have to ask for it ). I would call back and have them send you one through Email.
post #40 of 42
Quote:
Originally Posted by Fateful_Ikkou View Post

I was supposed to get a pre-paid UPS label in the mail so I could ship my motherboard back to them but I haven't seen the label and it's been over a week and I haven't received it. arrowheadsmiley.png

Hmmmmmm, I believe Asus would email you the prepaid shipping label -- better call 'em.

My personal experience: Asus lower level /tier support is abysmal. Once you escalate your RMA to higher level / tier, things seem to move along much better.
System
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7-3930K @4.5Ghz Asus P9X79 LE Zotac GTX 1080 AMP G.SKILL Ripjaws Z Series 4x4GB 2400Mhz DDR3 
Hard DriveHard DriveOptical DriveOptical Drive
Samsung EVO 500GB SSD Seagate Barracuda 3TB LG WH14NS40 BD Rewriter Samsung SH-S223Q 
CoolingOSMonitorKeyboard
Corsair H100i Windows 10 x64 Enterprise Samsung UN43KU7500 43" Curved 4K LCD Motospeed Mechanical 
PowerCaseMouse
Antec HCP 1200 Watt CM HAF922 Sharkk 16K DPI Laser Mouse 
  hide details  
Reply
System
(16 items)
 
  
CPUMotherboardGraphicsRAM
i7-3930K @4.5Ghz Asus P9X79 LE Zotac GTX 1080 AMP G.SKILL Ripjaws Z Series 4x4GB 2400Mhz DDR3 
Hard DriveHard DriveOptical DriveOptical Drive
Samsung EVO 500GB SSD Seagate Barracuda 3TB LG WH14NS40 BD Rewriter Samsung SH-S223Q 
CoolingOSMonitorKeyboard
Corsair H100i Windows 10 x64 Enterprise Samsung UN43KU7500 43" Curved 4K LCD Motospeed Mechanical 
PowerCaseMouse
Antec HCP 1200 Watt CM HAF922 Sharkk 16K DPI Laser Mouse 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: AMD Motherboards
Overclock.net › Forums › AMD › AMD Motherboards › Another "Asus RMA story"