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ASRock X79 Extreme 11 Owners Issues & Hopefully Fixes - Page 48

post #471 of 1199
Had the same thing happen to me at the end of Feb. Turned on the system and just heard a slight click sound. Board wouldn't post or do anything. I started stripping things out of it to localize the problem. Swapped out CPU to my RIVE, works fine, swapped out ram, works fine,. Took out 1 of my 2 vid cards , problems. On the RIVE one card was totally dead. I couldn't even get the system to start up. The minute the board received power it died. Tried the other video card. Board posted but no video at all. So I took one of my working cards from the RIVE and put it in the X79 E11. The moment the led lights came on trouble shooting poster the board died, on every startup continuously. Both 680 classified vid cards toasted and the M/B as well. I had to RMA all three. Took almost 2 months to get it all replaced and $200.00 in shipping fees. The vid cards I cross shipped no problem but ASRock won't send you a replacement until they themselves have tested the board. I'm sure they were looking for telltale signs of overclocking failure which would void the warranty. I've got it up and running but my LSI Raid isn't showing up in Windows now. I will need to reinstall the Mega Raid drivers for the LSI controller and rebuild the arrays. The bios post sees them but windows does not. Even in drive manager they don't show up. I am doing some custom wiring to all the fans to control all led functions from the one switch. I want to get that all done and the fan controller all setup before I spend any time in the OS with drivers. I now have 4 classifieds sli'd and when I do the power calculations including my overclock settings I will be pushing my EVGA 1500W SuperNova Gold + to it's maximum. It can be pushed up to 1600W but if I sustain it at that height for an extended period of time it will blow the power supply. I am looking for an independent power supply which will allow me to turn it on without needing a connection to my motherboard ATX port. The Vid cards pull 185W each at stock speed but will easily pull 225W overclocked / card. The Cpu calculated at 5Ghz and 1.42V pulls 300W alone. My H100i pulls more power when I O/C the cpu. I have a life time membership with Extreme power supply calculator and it tells me that minimum power supply size should be 1725W and recommends 1850W. They don't come in that size and the only 1600W one I could find is a Bronze+ PSU. When I had it all set up with only 2 GPU cards I was pulling 880W from the wall socket. Add another 225 x 2 = 450W to that and also get all 4 of my monitors set up in portrait then I must find a wall socket on a separate fuse or I will be blowing fuses out on my main breaker panel. When I was pulling 880W I was not fully overclocked and my video cards were running at stock speeds. The EVGA SuperNova 1500W has dip switches that allow me to turn on the power without an ATX connector. Theoretically I could get a 650W PSU to run the motherboard only and run all the extra video cards and fan controllers on the 1500W using the ATX bypass dip switch. The case I have will support 2 power supplies. I just don't know if it's a good idea to run 2 of them independently. None of my 14 Case fans are plugged into the M/B so I believe that I may be able to get away with it. A breaker can handle 1650W - 1800W depending on whether the socket is 110, 115, or 120V. There also must be nothing else using the same breaker. I will need to do more calculations to find out what size I need just for the ASR X79 E11 alone with 64GB of ram and the supplemental power to the video cards on the motherboard.
post #472 of 1199
I C TwoTenths.

"I've got it up and running but my LSI Raid isn't showing up in Windows now"

So they sent the same board back or a replacement board?

For the record, here's my serial numbers on the box
Serial: 29M0X3117332
Part: 90-MXGKK0-A0AAY6Z
X79 Extreme11/A/ACHIEVA

It looks like you copied a system based on the inside cover of the box (and it failed so really that's false advertising and they could be sued for that)

I can understand that massive setups like you had would kill it only because i doubt that particular hardware was used in the claimed capabilities they advertise, and i suspect that is the problem with the board, too many things running on it kills it.

The thing is though, the only difference from the setup i have now to the setup on the EX11 was 1 extra video card, 2 HD's (WD Greens) + the CPU was running at a lower speed than the speed on the EX9 and the Titanium HD wasn't installed on the EX11
The way im seeing it, is the EX9 is more durable than the EX11.

I claimed a warranty with the shop i bought it from, so we'll see what they can do.
Not impressed really, should of got the Asus z9pe-d8-ws and gone dual xeon. As stated from Asus about the z9pe;
"bring you ultimate reliability and quality through our 24x24 initiative, which means 24-hour non-stop operation and a 24-month life cycle supply guarantee so you're not compelled to change computers often.Instead, let the ASUS Workstation Series improve the quality of your work and life."

I will give the EX11 another chance (perhaps it was a bad manufacturing process) when its sorted, but if it dies again.......... and ive killed a i7-980 cpu from aggressive overclocking on a gigabyte ex58 extreme, and the board still works.

I leave with a grumble:mad:mad.gifmad.gif
Edited by GunnzAkimbo - 4/29/13 at 6:38am
post #473 of 1199
At this point I suspect it was the video card that took out the board. EVGA told me they had found a shorted resistor on one of the vid cards. I know the board is a new one because I forgot to take out the H100i riser screws out of the board when I sent it to them (they are the same colour as the board). The one I got back didn't have them. I took a few pics of what they look like and contacted ASRock to see if they had them and to check my old board for them. They did try to check but they told me that my board was already one the way back to Taiwan. They combed through some of the extras they had taken off other boards but they had nothing at all similar to what I had shown them in the pictures. I had to contact Corsair for replacement screws. It took Corsair 2 weeks before they even replied. According to the ticket I had sent they would reply within 24 business hours of receiving it. What a crock. After two weeks they responded by email and told me they had changed their support site and I had posted on the wrong one. That was their problem because the link was on their website. I finally got a hold of them on the phone. I was quite pissed at them. The items I needed weren't even available in their online store. How long have the "i" series coolers been out now? They have no replacement stock on their website at all. Even the new fan type is on back-order. They have never received any yet. They said I could get the replacement bracket set which includes the screws. They have them but are not selling them yet on the website. Told me they would ship me a new set. I told them I had waited 2 weeks for a response and another week waiting for a response from the new website. I was pissed because I had everything I needed to put it back together except the screws and after 3 weeks I wasn't going to wait another 2 for ground shipping. They relented and priority couriered me a set that I got in 2 days. I am still working on the wiring setup and rearranging the inside layout in case I do need to put a second PSU in it. It is hard to do when I am also building 2 other systems at the same time for my relatives. The one I put together for my brother he screwed up the settings and didn't know how to fix it so I had to drive out there (3Hrs Round trip) to fix it. I went through all the settings and tweaked it out. Runs great now. I am also taking 2 courses as well at the same time. l haven't watched any TV in 4 months. Don't have the time for it. I'm starting up a new online business where I will design complete systems and layouts that cater to whatever they want to build. I will do all the research and put together the parts list. Then I can ship it all to them for assembly or I can put it together and send it out completed. It will be their choice. There is a lot of information out there on building it yourself but very little information about what to buy that works with all the other components. So many people don't know the right type of ram or the best CPU for their needs. They also don't know motherboards either and will buy the expensive O/C boards that they really don't need but they hear a lot about them because all the gamers buy them. Give me a budget and I will create the system that meets their needs.
post #474 of 1199
Quote:
Originally Posted by Twotenths View Post

What ram speed are you running. I have 3 different sets of 2400 G-Skill 64Gb (RipjawsZ, RipjawsX, TridentX) and it would not go beyond 2133 in XMP mode with all the earlier and latest bios installed. What I ended up doing is putting all the ram into my RIVE M/B and setting it up with XMP. I then took screen shots of all the settings for each set and I took them out and put them back into my X79 Ext 11 board. I set all the clock timings to what I recorded on my RIVE and voila it works great now at the 2400 speeds. I don't know why the ASRock bios won't set properly to XMP 2400+ but it does that and that was the only successful work around for it that I have found so far.
That is very odd? I have the cheap ASRock x79 Fatal1ty pro that will clock my Gskill RipjawZ 2133 up to 2400.
    
CPUMotherboardGraphicsRAM
lga 2011 3820 ASRock x79 Fatal1ty pro MSI 7950Twin frozr3 Gskill ripjaw-z 2133 4x4gb 
Hard DriveOptical DriveCoolingOS
Ocz Vertex4 256gb Samsung rite master Koolance 380i 45mm 360 rad W7 64 pro 
OSMonitorPowerCase
Linux Mint Acer 1080p Corsair AX1200i Cooler Master Cosmos 1000 
Audio
6x9 car speakers running off of a home receiver.  
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CPUMotherboardGraphicsRAM
lga 2011 3820 ASRock x79 Fatal1ty pro MSI 7950Twin frozr3 Gskill ripjaw-z 2133 4x4gb 
Hard DriveOptical DriveCoolingOS
Ocz Vertex4 256gb Samsung rite master Koolance 380i 45mm 360 rad W7 64 pro 
OSMonitorPowerCase
Linux Mint Acer 1080p Corsair AX1200i Cooler Master Cosmos 1000 
Audio
6x9 car speakers running off of a home receiver.  
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post #475 of 1199
My half the price EX9 will do correct XMP settings, and run at the proper benchmark GB/s that it should get. The EX11 did not apply the correct XMP settings and was about 5 GB/s slower in the same benchmark until i manually enabled 4-way and 8-way interleaving.
Kinda strange the high end board doesn't get the same support.

And TwoTenths, im gonna take a photo of any serial numbers on the board and check whats sent back to me, and im sure Corsair is a Stock Market company, with no real business model, just sales figures and marketing, actually the whole Tech industry is a mess.
post #476 of 1199
True but you also only have 4 slots for the ram whereas I have all 8 populated. Since I received my replacement board I have not tried XMP preset settings on my Ram @2400. I had that problem with the board I returned so I just assumed the same for this one. While waiting for the replacement I took the screenshots. When I got the new board I didn't even try to set it @2400 XMP because of what my first board did. I might take some screen shots of what my settings are now and then go full mode XMP @2400 and see what numbers change. If they increase then I will reset it to the settings I have them at now. Why accept a slower setting if I've already proved out the faster settings. When I read the QVL on this board they do not use any 8GB sticks at all. All that they list are 4GB or less. I know the QVL doesn't really mean anything because if you check the other hardware listed such as vid cards and other items they list, the lists are woefully out of date and some of the cards listed I don't think you would even find them available anymore except on eBay as used.
post #477 of 1199
I am sure this is not the same board I sent them. Unfortunately I can't check the ser # because of the 4 GTX 680 Classifieds already installed. Which reminds me the QVL list for video cards only goes up to the 660's. I never really pay attention to what those lists say anyways. I have many time put items not even listed on their sheets and never had a problem at all. But those were all Asus boards as well. This is my first venture outside of Asus in a long while. Years ago I tried a few Gigabyte boards and found they lacked many of the extras that Asus includes. They also are unstable when you go off the grid from their QVL lists. I never had that problem with any Asus board. When you send your board in for RMA with ASRock they tell you specifically that all they want is the board only. If you send any of the other original parts they will charge you a $10.00 fee to have them returned. I sent them the board in another old box I had laying around that was for an old Crosshair II board I used to have. When they shipped the new board it was in the exact same box as I had sent them. They don't cross ship. They want the board sent to them first before they will send a replacement out. I think they look for O/C caused failures because that voids the warranty.
post #478 of 1199
Sometimes I wonder about these companies. The entire lineup of ASRock boards bestows their overclocking abilities and yet they don't support the warranty if you overclock them. Kind of a double standard if you ask me.
post #479 of 1199
I have/had 8 slots filled 8x4GB on the EX9 and EX11.

Yer, they may claim to run 4 GFX cards, but you can be guaranteed they are low end cards.
Same with the ram, 2500+ ram speed but probably with only 1 or 2 modules.

And it depends what overclock means, as Turbo Boost is an overclock. The CPU has a range of 0.600-1.350V.
Mine wasn't even getting to 1.350V on prime95 with a 0.080 offset. Even the 4Ghz preset has no voltage change.

My suspicion is it was the SB chip area, as i noticed it was 65+ degrees even with the fan wining away at 7000+ rpm, and then you have the heatpipe sending heat up to the VRM heatsink and overheating that, coz when i took the board out, it was still cooking.
The EX11 did pcie 3.0 without fuss, but the EX9 does not like pcie 3.0 at all. Maybe that was making extra heat...

Thanks for the tip on the parts, i was wondering about that whether i should just keep the parts or send them back with the mobo to the shop. The shop wasnt specific about parts just mobo and cpu socket cover.
post #480 of 1199
Quote:
Originally Posted by GunnzAkimbo View Post

Seems to have MUCH slower ram speed in aida64 than the Extreme9, same CPU speed. (odd).
Quote:
Originally Posted by GunnzAkimbo View Post

Yer just fixed the issue earlier, sorta the same problem with XMP. It didn't set 4-way and 8-way memory channel interleaving, so i manually enabled those 2 and it's now back to what it was on the EX9.

It's all working good, been stressing it quite alot this last couple of days, looking for a weak spot.
Quote:
Originally Posted by GunnzAkimbo View Post

The EX11 did not apply the correct XMP settings and was about 5 GB/s slower in the same benchmark until i manually enabled 4-way and 8-way interleaving.


Interesting. I may try all 8 slots being filled again. I had some strangely slower benchmarks also when I had all 8 slots filled with my 8GB memory sticks. I had gone back to 4 slots (32GB), but I will probably try all 8 again (64GB) with the setting change you mention above. I wasn't using the presets...but had really only messed with changing the voltage, frequency and timings. I had all 8 sticks running stable...but some strange benchmarks.


Quote:
Originally Posted by GunnzAkimbo View Post

My suspicion is it was the SB chip area, as i noticed it was 65+ degrees even with the fan wining away at 7000+ rpm, and then you have the heatpipe sending heat up to the VRM heatsink and overheating that, coz when i took the board out, it was still cooking.

I highly recommend the Mips waterblock for this board. My SB area also used to get very hot. But now with the block on it....it never gets above 33 degrees Celsius. And quiet!

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