So some of you may remember that I had a defective 7970 Lightning that I had to RMA. Took about three (3) weeks from the start of the RMA till I received the replacement card.
Immediately upon installation of the replacement card, I notice that the card is running a little hot in benchmarks..... a little too hot.... like over 90C hot!!!!
So, I have been emailing MSI for a week and they finally tell me to call in...... well..... THEY DON'T ANSWER THEIR PHONE NOR DO THEY REPLY TO YOUR VOICEMAILS!!! After about five (5) voicemails with no return calls, I emailed again.
Finally, I get an e-mail from Michael Vo, asking for additional information...well after 5 days of emails...I finally got a hold of him o the phone.
To be blunt... I AM HATING MSI AND THEIR CUSTOMER SERVICE!!!
He wanted me to try the card on another rig, which I told him won't work since my girlfriends rig is a A6 APU system in a mATX case with only a 350W PSU. Besides, I explained that this is on a fresh install of Windows 7 Pro and my system is well ventilated.
I am getting temps in the 68-72C range while gaiming on a custome fan profile blasting away from 80-100% fan speed. During benches, I'll get over 90C. Mike from MSI says that this is normal and within the thermal guide for the 7970 Lightning!!! I told him that while it may be within the Thermal LIMIT, it is not normal. He kept arguing and I finally asked him to be honest and tell me what he thought. He thought that these temps are perfectly fine and normal! I finally ended up hanging up on him saying that I was sorely dissappointed and frustrated with MSI's customer service!!
Following is my specs:
Intel i5-750
Asus P7P55D Pro
CM Hyper 212+ push/pull
8GB G.Skill ECO RAM 1600 CL7
OCZ Vertex 3 120GB (boot & games drive)
WD Caviar Black 1TB (Programs drive)
WD Green 2TB (Storage drive)
Corsair TX750 PSU
HAF 922 Case with 200mm front intake, 200mm top exhaust, 120mm bottom intake, 2x120mm side intake & 120mm rear exhaust.
I just ran heaven & furmark on stock lightning settings of 1070/1400. Here's the pics of temps and whatnot as well as some other pics of how the card came, kinda dinged up, and my rig, ambient temps and a couple of screen crashes.
Take a look and tell me if these temps are normal! I think not, but according to MSI, these are perfectly normal temps to expect with a 7970 Lightning!!!
BTW, these runs are on stock fan profile.
Immediately upon installation of the replacement card, I notice that the card is running a little hot in benchmarks..... a little too hot.... like over 90C hot!!!!
So, I have been emailing MSI for a week and they finally tell me to call in...... well..... THEY DON'T ANSWER THEIR PHONE NOR DO THEY REPLY TO YOUR VOICEMAILS!!! After about five (5) voicemails with no return calls, I emailed again.
Finally, I get an e-mail from Michael Vo, asking for additional information...well after 5 days of emails...I finally got a hold of him o the phone.
To be blunt... I AM HATING MSI AND THEIR CUSTOMER SERVICE!!!
He wanted me to try the card on another rig, which I told him won't work since my girlfriends rig is a A6 APU system in a mATX case with only a 350W PSU. Besides, I explained that this is on a fresh install of Windows 7 Pro and my system is well ventilated.
I am getting temps in the 68-72C range while gaiming on a custome fan profile blasting away from 80-100% fan speed. During benches, I'll get over 90C. Mike from MSI says that this is normal and within the thermal guide for the 7970 Lightning!!! I told him that while it may be within the Thermal LIMIT, it is not normal. He kept arguing and I finally asked him to be honest and tell me what he thought. He thought that these temps are perfectly fine and normal! I finally ended up hanging up on him saying that I was sorely dissappointed and frustrated with MSI's customer service!!
Following is my specs:
Intel i5-750
Asus P7P55D Pro
CM Hyper 212+ push/pull
8GB G.Skill ECO RAM 1600 CL7
OCZ Vertex 3 120GB (boot & games drive)
WD Caviar Black 1TB (Programs drive)
WD Green 2TB (Storage drive)
Corsair TX750 PSU
HAF 922 Case with 200mm front intake, 200mm top exhaust, 120mm bottom intake, 2x120mm side intake & 120mm rear exhaust.
I just ran heaven & furmark on stock lightning settings of 1070/1400. Here's the pics of temps and whatnot as well as some other pics of how the card came, kinda dinged up, and my rig, ambient temps and a couple of screen crashes.
Take a look and tell me if these temps are normal! I think not, but according to MSI, these are perfectly normal temps to expect with a 7970 Lightning!!!
BTW, these runs are on stock fan profile.
808 Griller
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808 Griller
(20 items) |
