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Windows 7 - My computer will not shut down - Page 2

post #11 of 21
Thread Starter 
Didn't try safe mode yet. Will give it a shot
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Navy Beast
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post #12 of 21
I just had this same problem, come to find out I had a bad memory chip. After going through all for chips on was completely dead..
     
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post #13 of 21
First off, you might want to print this post out before you proceed, just in case OCN goes down again.

Try safe mode. If it powers down correctly, then it's probably software related. If it doesn't power down correctly, it's probably hardware related.

If safe mode shutdown works, reboot computer, run msconfig, General tab, selective startup, check "Load System Services" only. Under Services tab, check "Hide all MS services", and then disable all. Restart computer.

After restart, perform shutdown. If that works, it’s probably one of your services causing the issue. Go back to msconfig, and under services tab, try selecting half of the services, restarting, and then shutdown. If that works, try the other half. If that works, try all services. If it starts to hang at shutdown again, it's one or more of those services causing the issue. Narrow it down by trial and error until you nail it down to one service.

If you're still shutting down fine after enabling ALL services, go back to msconfig, and into the Startup tab. Do the same thing with items in startup that you did with services. See if it's a startup item causing the conflict. If you manage to get the system shutting down properly with all services and startup items enabled, looks like everything is working fine at this point. Go back to original config and see if problem starts up again (I couldn't imagine you getting to this point).

If safe mode doesn’t help, then it is likely hardware related. Run memtest to check the ram, make sure everything is firmly connected to the mobo. While powered down completely, disconnect and reconnect PCIe and SATA connections and see if that clears it up. If nothing turns up, you might be looking at a mobo issue (highly unlikely, but I suppose possible.)

If you need any clarification, let me know.
post #14 of 21
Thread Starter 
safe mode didn't work. It froze on the shutting down with the little turquoise circle not spinning. The thing is that shutdown worked perfectly before. Just today got all weird.

Hey do you mind if I will send you emails
Edited by Atham - 8/15/12 at 12:37pm
Navy Beast
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Navy Beast
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Brother's PC
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[Intel] 520 120GB [WD] Green 1TB SATA II [SAMSUNG] SH-222BB [NOCTUA] NH-U12P-SE2 
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[NZXT] Switch 810 Microsoft Windows Optical Mouse 
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post #15 of 21
I had this issue when I had my DFI x38 DK and when I sold it to a guy on here he found out it was failing as he used it for a client made pc. He had to RMA the mobo and after that every thing was fine from then on. It had something to do with the motherboard no taking the command received by the OS to turn the mobo off. Also had same issue when restarting after doing some overclocking changes.

Granted it might be new but you could possibly received a defective motherboard albeit a almost completely functional.
 
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post #16 of 21
I'd prefer to keep the convo going on the forums so others can chime in and possibly read and use this info at a later date. I did PM you with my contact info just in case the site goes down and you have a question.

Just to be clear, I'm assuming that your PC fans and mobo lights are still on when the system "hangs" on shutdown, but the monitor goes black? I'd probably look at the GPU first, if that's the case.

Like I said before, you need to fully power down your computer and double check all the power and data connections. You might even want to try removing your GPU, connecting your monitor to your mobo video output, and seeing if that clears up the problem. It could be that something just needs to be reseated, like your ram or your GPU. Like someone else mentioned before, try disconnecting your peripherals and shutting down as well (try once with mouse, and once with keyboard).

Running memtest might turn something up as well. If you are having ram issues, memtest should pick something up. You can also try booting on a single ram stick as well. Try with each of the memory sticks. I've read some people on other forums stating they have seen similar issues caused by faulty ram, but it doesn't look like it's a common issue (I personally haven't seen bad ram cause ONLY this problem, but I can't say it isn't possible.)

Just a few ideas to keep you going for a while. Make sure your case power button/reset switch/LED connections are correctly placed on the motherboard pins as well. I've seen some crazy stuff happen when those get misconnected.

As the last poster stated. If none of this is turning anything up, I'd be looking at RMAing the Mobo. There's no way to be sure without swapping it out, but I'm running out of ideas at this point, and the mobo would seem the likely culprit.

Edit: And another thought, have you tried resetting CMOS yet?

ReEdit: Have you recently updated your BIOS?

ReReEdit: A few more thoughts. Check your power options settings and make sure everything looks good there. I'd think about doing a full Windows rebuild and seeing if that corrected the issue before proceeding with RMA.
Edited by Arimis5226 - 8/15/12 at 1:23pm
post #17 of 21
Thread Starter 
I didn't reset the CMOS yet.
About memtest, how does it work?
When I shutdown the system, the standby light on the motherboard is still on.
Edited by Atham - 8/16/12 at 2:45am
Navy Beast
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Navy Beast
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[Intel] 520 120GB [WD] Green 1TB SATA II [SAMSUNG] SH-222BB [NOCTUA] NH-U12P-SE2 
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post #18 of 21
Thread Starter 
I took out one stick of ram and the GPU and it shut downs normally. I am going to test the other stick.
Both stick work. Now I am going to test the GPU.
Edited by Atham - 8/16/12 at 3:22am
Navy Beast
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Brother's PC
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[INTEL] Core i7 3770K @ 4.5 GHz w/ 1.225V [ASUS] P8Z77-V [GIGABYTE] GTX 670 Windforce Edition [CORSAIR] Vengeance 8GB 1866MHz CL9 
Hard DriveHard DriveOptical DriveCooling
[Intel] 520 120GB [WD] Green 1TB SATA II [SAMSUNG] SH-222BB [NOCTUA] NH-U12P-SE2 
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[MICROSOFT] Windows 7 Ultimate 64 Bit [ASUS] VH242 24" 1920 x 1080 [BENQ] A800  [CORSAIR] AX750 
CaseMouse
[NZXT] Switch 810 Microsoft Windows Optical Mouse 
CPUMotherboardGraphicsRAM
[AMD] Athlon II x2 240 @ 3.0GHz [MSi] 785GM-E51 [MSi] AMD Integrated HD 4200 Kingston 2 x 2GB DDR3 Dual Channel @ 1064MHz 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar Green 1TB SATA 2 BENQ DVD DD DW1640 ATA Device IDE Windows Ultimate 64 Bit ASUS VH242 24" 1920 x 1080 
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Navy Beast
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Brother's PC
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CPUMotherboardGraphicsRAM
[INTEL] Core i7 3770K @ 4.5 GHz w/ 1.225V [ASUS] P8Z77-V [GIGABYTE] GTX 670 Windforce Edition [CORSAIR] Vengeance 8GB 1866MHz CL9 
Hard DriveHard DriveOptical DriveCooling
[Intel] 520 120GB [WD] Green 1TB SATA II [SAMSUNG] SH-222BB [NOCTUA] NH-U12P-SE2 
OSMonitorKeyboardPower
[MICROSOFT] Windows 7 Ultimate 64 Bit [ASUS] VH242 24" 1920 x 1080 [BENQ] A800  [CORSAIR] AX750 
CaseMouse
[NZXT] Switch 810 Microsoft Windows Optical Mouse 
CPUMotherboardGraphicsRAM
[AMD] Athlon II x2 240 @ 3.0GHz [MSi] 785GM-E51 [MSi] AMD Integrated HD 4200 Kingston 2 x 2GB DDR3 Dual Channel @ 1064MHz 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar Green 1TB SATA 2 BENQ DVD DD DW1640 ATA Device IDE Windows Ultimate 64 Bit ASUS VH242 24" 1920 x 1080 
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post #19 of 21
Thread Starter 
Works perfectly. Just took everything out and put it all back in.

Thanks to everyone especially to Arimis5226. Rep + for you all.
Navy Beast
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Brother's PC
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[INTEL] Core i7 3770K @ 4.5 GHz w/ 1.225V [ASUS] P8Z77-V [GIGABYTE] GTX 670 Windforce Edition [CORSAIR] Vengeance 8GB 1866MHz CL9 
Hard DriveHard DriveOptical DriveCooling
[Intel] 520 120GB [WD] Green 1TB SATA II [SAMSUNG] SH-222BB [NOCTUA] NH-U12P-SE2 
OSMonitorKeyboardPower
[MICROSOFT] Windows 7 Ultimate 64 Bit [ASUS] VH242 24" 1920 x 1080 [BENQ] A800  [CORSAIR] AX750 
CaseMouse
[NZXT] Switch 810 Microsoft Windows Optical Mouse 
CPUMotherboardGraphicsRAM
[AMD] Athlon II x2 240 @ 3.0GHz [MSi] 785GM-E51 [MSi] AMD Integrated HD 4200 Kingston 2 x 2GB DDR3 Dual Channel @ 1064MHz 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar Green 1TB SATA 2 BENQ DVD DD DW1640 ATA Device IDE Windows Ultimate 64 Bit ASUS VH242 24" 1920 x 1080 
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Microsoft USB Digital Media Keyboard (IntelliType) Eurocase 400 watt Eurocase Middle Tower 5425 (no case fans) Microsoft USB Wheel Mouse Optical (IntelliPoint) 
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Navy Beast
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Brother's PC
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[INTEL] Core i7 3770K @ 4.5 GHz w/ 1.225V [ASUS] P8Z77-V [GIGABYTE] GTX 670 Windforce Edition [CORSAIR] Vengeance 8GB 1866MHz CL9 
Hard DriveHard DriveOptical DriveCooling
[Intel] 520 120GB [WD] Green 1TB SATA II [SAMSUNG] SH-222BB [NOCTUA] NH-U12P-SE2 
OSMonitorKeyboardPower
[MICROSOFT] Windows 7 Ultimate 64 Bit [ASUS] VH242 24" 1920 x 1080 [BENQ] A800  [CORSAIR] AX750 
CaseMouse
[NZXT] Switch 810 Microsoft Windows Optical Mouse 
CPUMotherboardGraphicsRAM
[AMD] Athlon II x2 240 @ 3.0GHz [MSi] 785GM-E51 [MSi] AMD Integrated HD 4200 Kingston 2 x 2GB DDR3 Dual Channel @ 1064MHz 
Hard DriveOptical DriveOSMonitor
Western Digital Caviar Green 1TB SATA 2 BENQ DVD DD DW1640 ATA Device IDE Windows Ultimate 64 Bit ASUS VH242 24" 1920 x 1080 
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Microsoft USB Digital Media Keyboard (IntelliType) Eurocase 400 watt Eurocase Middle Tower 5425 (no case fans) Microsoft USB Wheel Mouse Optical (IntelliPoint) 
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post #20 of 21

Then either the video card or the memory may not have been inserted perfectly.  I'm glad it's working now!

It's a computer!
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It's a computer!
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