Banned from BF3 for opening a credit dispute?

So my brother called me the other day to tell me that he bought some DLC for BF3, and when he clicked OK to confirm the purchase, an error message came up (can't recall what was it about). When he checked his online banking account, he realized that he was charged for the DLC, even do the transaction didn't go through for him. After that, he did what anyone would have done in his place, contact EA for a refund on that transaction. I believe he was using the live chat to get in touch with a customer service rep. The guy told him that there was no record of any transaction under his name, but they were going to open a dispute to get him his money back. In the meantime the customer rep suggested my brother that he could try buying the DLC with a different CC. Which he did, got the DLC with my mothers CC, got a confirmation email, and downloaded the DLC. After waiting for a few days, and not getting a refund for the first transaction he thought it was time to give EA a call, but before that he was trying to log into a game server, and he was getting a message that his account has been banned from the game. When he called EA to see why did they banned him, he was told that he got banned for opening a credit dispute? (what kind of BS is that?) The customer rep told him that for this time they were going to remove the ban on the account, and for the record they made him promise that he wasn't going to open any other disputes against EA, or he would be banned for good. Needless to say, he never got the refund from EA, so he called the bank, and got the money back through the bank. Now, what kind of crap is this, to what has EA come to, that no one can complaint about an error on a transaction without getting banned from a game? I personally don't like EA, and after they decided to pull their games from Steam and make you download their crappy Origins app, it was over. So what are we supposed to do when something like this happens? Just be quiet and let them take our money?

I'm just writing this today, but it happened almost 2 weeks ago (starting from the first transaction). Even if it is anti-fraud protection, or anything else going on, what gives the right to an EA rep, to record you agreeing that you are never going to open another dispute or else they will banned you for good? It wasn't his first time buying from Origins with his bank account, and it wasn't a big transaction either. I just think its wrong to blackmail consumers by telling them not to complaint otherwise they will have to ban you from the game. Needless to say, he is no longer getting Death Space 3, Dragon Age 3, or Crysis 3 (at least not trough them LOL)

I was about to say the same thing.

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