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Please Help - PC Keeps Restarting Itself

post #1 of 7
Thread Starter 
This will be a repost that I've made from another forum that have yet to have replies, so I hope people here can help me.


Hi. I've had frequent issues with my PC restarting itself and I hope someone can help me with this.

Seldom my PC would restart itself randomly, but it usually happens when I browse any wikia.com sites in the new wikia skin look layout for a short time, but if I logged into my wikia account and change the layout under preferences to MonoBook, for some reason my PC doesn't restart itself. Another thing that I noticed and tested was that my PC always restarts when I look through a folder that has close to or has over a thousand pics in thumbnail view.

This issue that I have started over a month ago after I installed a font (via an installer) from ufonts, which installed 3 spywares (unfortunately my NOD32 version 4 didn't detect them ), MyStart, IncrediBar, and SweetIM. After I noticed they were spyware due to my Firefox browser being hijacked by MyStart, I went to remove them by using Revo Uninstaller's advance option that does a deep search on my HD and leftover info in the registry that's related to each of them. Anyhow, I removed them and deleted every leftover registry that Revo showed me. A short time after that, I experienced by first PC restart from browsing a wikia site.

The mimi dumps I viewed showed me the error is due to memory corruption and I've google around looking for people who had the same issue like me. One thing I noticed that might fix my issue was getting new RAM. I ordered new RAMs for my PC a few days ago and I just switched them in about an hour ago. I tested to see if that might solve my issue by scanning through a folder with over 1000 pics in thumbnail view, but sadly, my PC still restarted itself.

I've attached two mini dumps. The Mini081912-02.dmp is with the newly installed RAM while Mini081512-01.dmp is with my old RAM and that happened. Anyways, I really do need help on this so if anyone is willing, please help me. And sorry about the long read here.

Mini081912-02.zip 35k .zip file

Mini081512-01.zip 21k .zip file
post #2 of 7
It sounds like anything that loads your GPU even a little causes the restart.
1) Check your GPU temps with this tool, GPU-Z :
http://www.techpowerup.com/downloads/SysInfo/GPU-Z/
Click the sensors tap and check your temps, if its above normal (depending on your GPU, anything above 60c while surfing is not normal)

2) if you haven't dusted your pc and its a bit old, get a can of compressed air and use it in short bursts over your cpu, gpu board and power supply.

3) remove your existing drivers using driver sweeper (if its nvidia then also remove Physx) and then download the latest drivers (not beta)
http://www.guru3d.com/category/driversweeper/

if none of that helped, try using restore point.

If that didn't help, use this link and fill in your sig rig so we can better diagnose your restarting issue (could be a power thing)
http://www.overclock.net/t/1258253/how-to-put-your-rig-in-your-sig
post #3 of 7
Even a PC with stock settings could be unstable. Make sure you setup your memory correctly in the bios. Stress test with prime 95 and ibt to make sure the system is stable. Then Check your videocard out and make sure nothing wrong with that.

What are your computer specs
The RED Beast
(18 items)
 
HTPC
(19 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 920 @ 4.3GHZ Lapped Intel DX58SO 2x Nvidia GTX470 850/1700/1900 SLI with swiftec... Mushkin Enhanced Redline 12GB @ 1600mhz 7-9-8-24 
Hard DriveHard DriveCoolingOS
3x 640 WD blacks Raid 0 Samsung 470 Series 128GB SSD XSPC Raystorm Windows 8 64bit 
MonitorMonitorKeyboardPower
PLANAR SA2311W Acer G245HQ Logitech G110 TX850 
CaseMouseAudioAudio
HAF922 Logitech G500 Creative Sound Blaster Z  Klipsch Synergy B-20 & Dayton Audio B652 (rear)... 
AudioAudio
Yamaha HTR-5640 Audio Technica ATH-A700 headphones 
CPUMotherboardGraphicsRAM
Q9550 @ 4GHZ Gigabyte EP45 UD3P GTX465 OCZ Reaper 1150 
Hard DriveOptical DriveCoolingOS
Western Digital Blue 500gb LG Bluray Corsair H50 Windows 7 Home Premium  
MonitorKeyboardPowerCase
Vizio VL370M Logitech K400 Corsair CX500 nMEDIAPC 6000B 
AudioOtherOtherOther
Yamaha HTR-5063 Xbox 360 Elite  PS3 80GB BC PS3 with 250GB hard drive. Polk Audio Monitor 60s Bi-AMP Front 
OtherOtherOther
Polk Audio Monitor 30s Rear Polk Audio CS1 Center Polk Audio PSW10 
CPURAMHard DriveHard Drive
Atom 330 Dual-Core 1.6GHz Wintec DDR2 2GB Hitachi 2TB Hitachi 1TB 
OSCase
Windows Home Server 2011 SUPERMICRO SYS-5015A-H 
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The RED Beast
(18 items)
 
HTPC
(19 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 920 @ 4.3GHZ Lapped Intel DX58SO 2x Nvidia GTX470 850/1700/1900 SLI with swiftec... Mushkin Enhanced Redline 12GB @ 1600mhz 7-9-8-24 
Hard DriveHard DriveCoolingOS
3x 640 WD blacks Raid 0 Samsung 470 Series 128GB SSD XSPC Raystorm Windows 8 64bit 
MonitorMonitorKeyboardPower
PLANAR SA2311W Acer G245HQ Logitech G110 TX850 
CaseMouseAudioAudio
HAF922 Logitech G500 Creative Sound Blaster Z  Klipsch Synergy B-20 & Dayton Audio B652 (rear)... 
AudioAudio
Yamaha HTR-5640 Audio Technica ATH-A700 headphones 
CPUMotherboardGraphicsRAM
Q9550 @ 4GHZ Gigabyte EP45 UD3P GTX465 OCZ Reaper 1150 
Hard DriveOptical DriveCoolingOS
Western Digital Blue 500gb LG Bluray Corsair H50 Windows 7 Home Premium  
MonitorKeyboardPowerCase
Vizio VL370M Logitech K400 Corsair CX500 nMEDIAPC 6000B 
AudioOtherOtherOther
Yamaha HTR-5063 Xbox 360 Elite  PS3 80GB BC PS3 with 250GB hard drive. Polk Audio Monitor 60s Bi-AMP Front 
OtherOtherOther
Polk Audio Monitor 30s Rear Polk Audio CS1 Center Polk Audio PSW10 
CPURAMHard DriveHard Drive
Atom 330 Dual-Core 1.6GHz Wintec DDR2 2GB Hitachi 2TB Hitachi 1TB 
OSCase
Windows Home Server 2011 SUPERMICRO SYS-5015A-H 
  hide details  
Reply
post #4 of 7
If you could follow the instructions in the below linked post, that would be great!
http://www.overclock.net/t/1288510/blue-screen-of-death-bsod-posting-instructions-windows-8-7-vista/0_50
My System
(30 items)
 
"Zeus"
(13 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500K (4.5ghz @ 1.320v) Gigabyte Z68X-UD3R-B3 MSI R7970 Lightning Corsair 16GB (4x4GB) 
Hard DriveHard DriveHard DriveHard Drive
Plextor PX-256M5S 256GB Crucial M4 128GB Hitachi HDS721010CLA332 Hitachi HDS723020BLA642 
Hard DriveHard DriveHard DriveOptical Drive
Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
CoolingCoolingOSMonitor
Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 7 Ultimate 64-bit Dell U2412M 
MonitorMonitorMonitorKeyboard
Dell U2412M Dell U2212HM Dell U2212HM Ducky DK9087 G2 Pro 
PowerCaseMouseMouse Pad
Corsair AX-750 Corsair Obsidian 650D Microsoft IntelliMouse Optical  XTRAC Ripper XXL 
AudioAudioAudioAudio
Westone W3 IEMs RE-272 IEMs Shure SE-215 IEMs Schiit Bifrost DAC 
AudioAudio
Schiit Asgard 2 amp HiVi Swan M50W 2.1 
CPUMotherboardGraphicsRAM
Intel Core i7 950 GA-X58-UD3R Radeon HD 5450  24GB Corsair @ 1333mhz 
Hard DriveOSPowerCase
4x WD Cavair Red 1TB in RAID 0 Windows Server 2008 R2 x64 Corsair HX-520 LianLi LanCool 
  hide details  
Reply
My System
(30 items)
 
"Zeus"
(13 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500K (4.5ghz @ 1.320v) Gigabyte Z68X-UD3R-B3 MSI R7970 Lightning Corsair 16GB (4x4GB) 
Hard DriveHard DriveHard DriveHard Drive
Plextor PX-256M5S 256GB Crucial M4 128GB Hitachi HDS721010CLA332 Hitachi HDS723020BLA642 
Hard DriveHard DriveHard DriveOptical Drive
Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
CoolingCoolingOSMonitor
Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 7 Ultimate 64-bit Dell U2412M 
MonitorMonitorMonitorKeyboard
Dell U2412M Dell U2212HM Dell U2212HM Ducky DK9087 G2 Pro 
PowerCaseMouseMouse Pad
Corsair AX-750 Corsair Obsidian 650D Microsoft IntelliMouse Optical  XTRAC Ripper XXL 
AudioAudioAudioAudio
Westone W3 IEMs RE-272 IEMs Shure SE-215 IEMs Schiit Bifrost DAC 
AudioAudio
Schiit Asgard 2 amp HiVi Swan M50W 2.1 
CPUMotherboardGraphicsRAM
Intel Core i7 950 GA-X58-UD3R Radeon HD 5450  24GB Corsair @ 1333mhz 
Hard DriveOSPowerCase
4x WD Cavair Red 1TB in RAID 0 Windows Server 2008 R2 x64 Corsair HX-520 LianLi LanCool 
  hide details  
Reply
post #5 of 7
Thread Starter 
Thank you all for replying. For those asking about my specs, please see the attachment. O-K-E.zip 5k .zip file
Quote:
Originally Posted by eXXon View Post

It sounds like anything that loads your GPU even a little causes the restart.
1) Check your GPU temps with this tool, GPU-Z :
http://www.techpowerup.com/downloads/SysInfo/GPU-Z/
Click the sensors tap and check your temps, if its above normal (depending on your GPU, anything above 60c while surfing is not normal)
2) if you haven't dusted your pc and its a bit old, get a can of compressed air and use it in short bursts over your cpu, gpu board and power supply.
3) remove your existing drivers using driver sweeper (if its nvidia then also remove Physx) and then download the latest drivers (not beta)
http://www.guru3d.com/category/driversweeper/
if none of that helped, try using restore point.
If that didn't help, use this link and fill in your sig rig so we can better diagnose your restarting issue (could be a power thing)
http://www.overclock.net/t/1258253/how-to-put-your-rig-in-your-sig

1) My GPU is too old since I don't see temperature readings anywhere. But I don't think temperature is an issue for me, anyways.

2) I dusted and cleaned by PC before installing new RAM, so I should be okay here.

3) I finally got a reply from the other forum I posted before, and the person assessed that it's a unique hardware error and suggested updating or to rollback my video diver and remove ESET. I took the suggestion and did a rollback to an older version (02/2012). I checked to see if my PC would restart itself by doing things that would always restart my PC (browsing wikia with the new wikia skin and scan through a folder with over 1000 pics in thumbnail) and I found that my PC didn't restart. But nearly an hour later, when I was search through my folders to upload pics at Photobucket (I was looking through my pics through Photobucket's uploader), my PC restarted itself. The obviously issue wasn't solved, so I went to update my video driver to the latest (05/2012) and right after having done that, I removed ESET completely (using Reno Uninstaller). I tested again to see if my PC would restart itself by spending an hour or so doing things that I observed and noted to cause my PC to restart itself. As it turns out, my PC has yet to restart itself.

I hope the issue is finally solved now, but if it comes back, I'll make a post about it.

Quote:
Originally Posted by DzillaXx View Post

Even a PC with stock settings could be unstable. Make sure you setup your memory correctly in the bios. Stress test with prime 95 and ibt to make sure the system is stable. Then Check your videocard out and make sure nothing wrong with that.
What are your computer specs

I believe my memory is setup correctly. My video card seems to be fine too from what I see from GPU-Z.. I haven't done a stress test yet using Prime 95 and IBT, but if this restarting issue happens again, then I will do a stress test.
Quote:
Originally Posted by tompsonn View Post

If you could follow the instructions in the below linked post, that would be great!
http://www.overclock.net/t/1288510/blue-screen-of-death-bsod-posting-instructions-windows-8-7-vista/0_50

I really should had mentioned it, but I have Windows XP.. But anyways, as said, for now I think it's solved. It it comes back, I'll post here again.


Again, thanks for all the replies.
post #6 of 7
Thread Starter 
Mini082212-01.zip 24k .zip file

Sadly, this issue was not solved. My PC restarted itself again when I was browsing my folders of pics through Photobucket's uploader. But strangely, I did everything that I could think of that had made my PC restart itself before this and after I tried the above, which seemingly did fix the issue since I didn't experience any restarts. But it seems like it was only a temporarily fix?
.
Anyway, the latest minidump is in the attachment and my specs is attached in post #5. Help would be greatly appreciated.

I'm also posting the code of my minidump using WinDbg
Warning: Spoiler! (Click to show)
Code:
Microsoft (R) Windows Debugger Version 6.2.8400.0 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini082212-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\WINDOWS\Symbols
Executable search path is: 
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
Debug session time: Wed Aug 22 01:06:09.238 2012 (UTC - 7:00)
System Uptime: 2 days 0:04:46.949
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
..........................................
*** WARNING: Unable to verify timestamp for hal.dll
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9C, {0, 8054e5f0, b2000000, 1040080f}

Probably caused by : memory_corruption ( nt!MmCheckCachedPageState+2db )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
    x86 Processors
        If the processor has ONLY MCE feature available (For example Intel
        Pentium), the parameters are:
        1 - Low  32 bits of P5_MC_TYPE MSR
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of P5_MC_ADDR MSR
        4 - Low  32 bits of P5_MC_ADDR MSR
        If the processor also has MCA feature available (For example Intel
        Pentium Pro), the parameters are:
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
        1 - Bugcheck Type
            1 - MCA_ASSERT
            2 - MCA_GET_STATEINFO
                SAL returned an error for SAL_GET_STATEINFO while processing MCA.
            3 - MCA_CLEAR_STATEINFO
                SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
            4 - MCA_FATAL
                FW reported a fatal MCA.
            5 - MCA_NONFATAL
                SAL reported a recoverable MCA and we don't support currently
                support recovery or SAL generated an MCA and then couldn't
                produce an error record.
            0xB - INIT_ASSERT
            0xC - INIT_GET_STATEINFO
                  SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
            0xD - INIT_CLEAR_STATEINFO
                  SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
            0xE - INIT_FATAL
                  Not used.
        2 - Address of log
        3 - Size of log
        4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 00000000
Arg2: 8054e5f0
Arg3: b2000000
Arg4: 1040080f

Debugging Details:
------------------

   NOTE:  This is a hardware error.  This error was reported by the CPU
   via Interrupt 18.  This analysis will provide more information about
   the specific error.  Please contact the manufacturer for additional
   information about this error and troubleshooting assistance.

   This error is documented in the following publication:

      - IA-32 Intel(r) Architecture Software Developer's Manual 
        Volume 3: System Programming Guide

   Bit Mask:

       MA                           Model Specific       MCA
    O  ID      Other Information      Error Code     Error Code
   VV  SDP ___________|____________ _______|_______ _______|______
   AEUECRC|                        |               |              |
   LRCNVVC|                        |               |              |
   ^^^^^^^|                        |               |              |
      6         5         4         3         2         1
   3210987654321098765432109876543210987654321098765432109876543210
   ----------------------------------------------------------------
   1011001000000000000000000000000000010000010000000000100000001111


VAL   - MCi_STATUS register is valid
        Indicates that the information contained within the IA32_MCi_STATUS
        register is valid.  When this flag is set, the processor follows the
        rules given for the OVER flag in the IA32_MCi_STATUS register when
        overwriting previously valid entries.  The processor sets the VAL 
        flag and software is responsible for clearing it.

UC    - Error Uncorrected
        Indicates that the processor did not or was not able to correct the 
        error condition.  When clear, this flag indicates that the processor
        was able to correct the error condition.

EN    - Error Enabled
        Indicates that the error was enabled by the associated EEj bit of the
        IA32_MCi_CTL register.

PCC   - Processor Context Corrupt
        Indicates that the state of the processor might have been corrupted
        by the error condition detected and that reliable restarting of the
        processor may not be possible.

BUSCONNERR - Bus and Interconnect Error   BUS{LL}_{PP}_{RRRR}_{II}_{T}_err
        These errors match the format 0000 1PPT RRRR IILL



   Concatenated Error Code:
   --------------------------
   _VAL_UC_EN_PCC_BUSCONNERR_f

   This error code can be reported back to the manufacturer.
   They may be able to provide additional information based upon
   this error.  All questions regarding STOP 0x9C should be
   directed to the hardware manufacturer.

BUGCHECK_STR:  0x9C_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

PROCESS_NAME:  ekrn.exe

LAST_CONTROL_TRANSFER:  from 806e9bfb to 804f9f33

STACK_TEXT:  
8054e5c8 806e9bfb 0000009c 00000000 8054e5f0 nt!MmCheckCachedPageState+0x2db
8054e6f4 806e4c52 80042000 00000000 00000000 hal!CallSMI+0x9
00000000 00000000 00000000 00000000 00000000 hal!HalpWriteCmosTime+0x76


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MmCheckCachedPageState+2db
804f9f33 5d              pop     ebp

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MmCheckCachedPageState+2db

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4802516a

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  0x9C_GenuineIntel_nt!MmCheckCachedPageState+2db

BUCKET_ID:  0x9C_GenuineIntel_nt!MmCheckCachedPageState+2db

Followup: MachineOwner
---------


Edited by OverDumps - 8/22/12 at 1:52am
post #7 of 7
Is this being caused via Flash? I have had no restarts since uninstalling Flash from my P.C., while watching videos, too; it was restarting during Internet browsing, which I believe was due to Flash.
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