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[BBC] Best Buy rocked by profit plunge - Page 12

post #111 of 159
Quote:
Originally Posted by HighwayStar View Post

Best Buy does price match too. I had to speak with a manager but they price matched an offer Radio Shack had going on ONLINE for me on an IN STORE purchase. But again my experience might be a one off.

Last time I tried to get something price matched from Amazon, they flat out refused and said they don't price match online items.
Quote:
Originally Posted by b3machi7ke View Post

Yes, I did pick one example because I don't have time to compare all products and all prices. I admitted it was one item, and I realize that there are items BB overcharges for. I don't think I ever said BB has the best prices and the most knowledgeable people and is the best company ever. The point I was making (and this happens in other areas of life, not just this situation) is that people are quick to write something off, or make sweeping generalizations, based off of one bad experience, or a friend of a friend's bad experience.

The point is, I just don't understand the hatred and disdain people have for BestBuy because they don't have geniuses working for them and are trying to turn a profit. But whatever, arguing in favor of BestBuy is like trying to argue in favor of a Dodge truck to a Chevy owner, or in favor of an iPhone over an Android-based phone...Once people have their bias, the majority of the time that's how it will stay, so I suppose I should leave this thread before I get tarred and feathered for my wife owning an iPhone and me driving a Ram truck rolleyes.gif

Here's one example of Best Buy's overpriced items.

I stopped shopping at Best Buy based on 3 negative experiences involving returns.

I found it to be far too stressful to get them to honor the warranty from the Service Plan I paid extra for. If an item stops working 1 day, and you are within the 3 years, they have to either A) Replace it with the exact item, or B) Replace it with an item of similar value. This is stated clearly within the Service Plan's terms and conditions.

I noticed when it came to B, they forced a $100 LESSER value item on me, on a $300 purchase that's 1/3 of the price they wanted to screw me over on.

Basically, I bought a $300 All In One Office Printer, a year later it stopped working. I went to return it, and they would only give me a $200 printer, that didn't have all the features such as Fax that the $300 printer had.

When I'm trying to get them to honor THEIR warranty, the last thing that should happen is for it to turn into a screaming match with the MANAGER, and I shouldn't have to spend 3 hours arguing with their staff and managers just to get them to do the right thing.

Eventually, I walked out with the $300 printer which I should've gotten from the get go. The whole thing left a bad taste in my mouth, and I had no desire to shop there again. That was back in 2008.

Reason enough for ya?

Why would I want to continue to shop at a place that REQUIRES you to buy a service plan with all your purchases, ( because based on previous experiences, they won't help you unless you have a service plan ) and when they do have to honor that service plan, they make life very difficult for you?

A lot of people have had many similar experiences, and have stopped shopping there as well.
Edited by 2010rig - 8/22/12 at 3:42pm
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post #112 of 159
Quote:
Originally Posted by JAM3S121 View Post

best buy is the only place people pay $40 for hdmi cables

whoa $40? at fry's, on Black Friday, HDMI cables go for 98 cents for i think 6 footer.
post #113 of 159

I have seen people buy $160.00 HDMI cables. A friend of mine was one of them. I told him that was stupid and he could get one at monoprice for $3.00 but he insisted that bestbuy was correct when they told him he absolutely needed this expensive hdmi cable for 120hz

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post #114 of 159
Quote:
Originally Posted by Vagrant Storm View Post

Aren't their TV and such overprices as well? Its been about a year and hal since I've one, but I remember walking into Best Buy and not even stopping to look at their TVs because of their price tags...went to Sears and bought one for much less. I know they tend to have really high prices on their smaller items...like cables and such, but I haven't been able to buy anything in there due to the price. That TV shopping spree was the last time I've been in the store...and it happens to be the closest store of any kind to my house.

The prices may be higher, but they are paying more than you might think for quite a bit of their TV stock. I've seen many models that were cheaper on Amazon than at Best Buy with my discount (5% over cost). Most of the TVs that have good margin are the high end models and the Magnolia (super high end) product.
post #115 of 159
I actually enjoy going into Best Buy just to look around. I never really purchase anything there, but it's too bad these retail stores aren't making it. I've always enjoyed the 'electronics stores' and they employ a good amount of people.

This of course is not an endorsement of their prices or business practices; as I've said, I purchase elsewhere.
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post #116 of 159
I went in this afternoon to look at 2.1 systems for my computer. the Klipsxh Promedia demo unit they had set up had the left speaker burned out, and the only boxed unit on the shelf had clearly been opened at least once already. Everything else they had was too cheap. I was hoping they would have the Logitech z623 on display for comparison purposes but they didn't . The price on the Klipsch was actually pretty good, only $5 over amazon. I took a peak and their 3d blu-ray prices weren't too bad either, didn't buy anything today tho.

The last thing i bought at best buy was my harmony one remote. It was on sale and my grandma gave me a $50 gift card for christmas. Otherwise i would have gotten it from amazon, their regular price was bestbuys sale price. I pretty much treat BB the way everyone else here does: good way to kill time and check out new tech, but it's really just a show room
post #117 of 159
Quote:
Originally Posted by Vagrant Storm View Post

Aren't their TV and such overprices as well? Its been about a year and hal since I've one, but I remember walking into Best Buy and not even stopping to look at their TVs because of their price tags...went to Sears and bought one for much less. I know they tend to have really high prices on their smaller items...like cables and such, but I haven't been able to buy anything in there due to the price. That TV shopping spree was the last time I've been in the store...and it happens to be the closest store of any kind to my house.

I think a lot of this is about convenience and how local the store is.

I mentioned before that I would shop for a TV at BB, mainly because I worry about shipping. I've had fragile items damaged in the mail before, so I am a little too weary of having big ticket items shipped to me. I was even worried when buying my computer monitor a couple of years ago. I would rather pay the extra cash to go to a store to buy it rather than wasting time to send it back if it's broken or damaged and be out of a TV for a week or so.
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post #118 of 159
You know, even though I can buy cheaper online, I still buy loads of stuff from MicroCenter. When I first got into building computers in 2007, I went there and literally spent hours a day fiddling with parts. I could have nearly lived in there. I learned loads. It's a very special place for me. I kind of hate that Amazon is doing so well, it's not the same experience for me. When I build my friends or clients computers, I order from Newegg. For my personal builds, Microcenter. So if I have to pay 10 bucks more for Ram, so what. I get what I need right now, and i can return it instantly if I want to, no questions asked. To me I like the browsing experience.

So again, if it will keep their lights on, I'll gladly pay the extra cost.

As for Best Buy, I hated them. All the Salesmen gang up on you, and unlike MicroCenter, they know next to nothing about computers OR home cinema. The store is a joke. I work at Sears on the side selling TV's, and it's shocking to me how many customers are lied to at Best Buy. Customer comes in, wanting Monster cables. IO show him a cheap brand, and he looks at me like I am stupid. "Monster cables are better" Im like, ok, bring yours in, well hook up two of the exact same TV's and see which one has a better picture" Even after all that, he still believed that the monster cables will last longer somehow. Sad.
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post #119 of 159
Quote:
Originally Posted by StormX2 View Post

I stopped caring about BestBuy a Looooong time ago.
I used to buy Used Subwoofer Boxes for 25-50 (depending on quality/Bandpass) and then Hunt for used Sub's for like 25 bucks and then pair em together and sell for 100-150 depending on quality.
Had a nice Bandpass and Wolfenhag 12" subs that I made a good 70 Dollar profit on for 10 min of work lol
Also I dont like bestbuy, heres a True Story
Went there for job interview for the GeekSquad. Spoke with the manager for a good while and spoke to the lead technicians. I came back to the Manager and asked him "Is this a Joke?"
Hes like what? The Lead Technician still in highschool had no knowledge of previouse generation hardware / PC's which Most Computer Repair places Thrive on fixing Old gen hardware. Told the general Store Manager that the Team was pathetic and needs to be rebuilt. then he told me the pay was 8 an hour, and I said,
Il take Lead Technician for 12 an hour not a dime less, Call me when your company is preapred to step up, and left.
He Called 2 Days later trying to negotiate Pay and was like only Part-Time so I said no of course.
Was the same at Staples but I took the job for a while because it was a Mile away and the Manager was good peeps. But now im working for a real managed services/it company and very happy to be here.
I remember one time going to a best buy to look at monitors, before I go tmy current one.
some kid comes up "Can I help you?"
"Can you? That'd be great if you could" The Sarcasm was dripping
Kid "Sure what Questions do you have?'
".. What is the Pixel Pitch of this monitor right here?"
Kid starts looking at teh Index Card ".. Ummm It says the Resolution is.."
" no no no, Pixel Pitch, Not the resolution, i can read the Card my self and it does not have the pixel pitch, I am interested in something as Close to CRT's as I can Afford"
Kid had a Look on his face like I just Spoke German and Russian at the same time "Ummmm, well this one is only $150 after Mail in Rebate"
"You have no idea what the hell I am talking about do you.."
Kid "No, no i dont.." a look of Pure Defeat crossed his face.
.. "Is there anyone who knows about th eproducts without reading the card?"
Points to the Trendy lookin guy behind the Counter "Thank you, Excuse me Sir"
Trendy guy staring at the internals of a Sony Desktop, ignoring me?
"Yo!" Trendy guy jumped a good foot off the ground launching his chair across the room
"Hey Buddy one of your guys over here doesnt know much about Monitors you think you can help me out?"
Trendy "Well, sure just give me a minute trying to figure out why I cant get this FLoppy drive to work.
Look down at what he is Fumbling with, ... are you kidding me?? Dudes got the Floppy Ribbon connector STUFFED into the IDE Connector...
I looked at the guy.. said "Are all of the people who work here complete morons?"
Trendy gave a look suitable for the title of moron, and I promptly left.
Moral of the story? Just learn things yourself from here or whatever, and buy the crap online. Dont be deceived, because you think it is like a showroom, but the only people who know anything about anything are peobobly the people working in the Car Audio Installation area. I figure you know to already know how to do that to get the job, unlike th rest of the building.
Eventually Bets Buy will also Die, and then Systemax will buy them just liek they did Circut City, CompUSA and TigerDirect
\


LOL this was hilarious. I wish I was there to see his face tongue.gif On a side note if I were asked that question as a salesmen I would have lolled hard. Just find a monitor with a higher resolution to get a higher pitch within a set size. Actually I love when I customer comes in and spouts basic knowledge about PC's. "I BUILD PC's DOOOOOOD." That's when I get into logic gates, organic processing and quantum physics tongue.gif
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post #120 of 159
I bought a laptop from a BB store because I am not home to receive it. + it was a good deal. Anyway they were FORCING me to buy their protection plan which was $140, but i refused and they continued to convince me how my laptop can die at any moment or overheat and fry the mobo...

lol
Edited by windowszp - 8/23/12 at 6:38am
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