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[BBC] Best Buy rocked by profit plunge - Page 14

post #131 of 159
Quote:
Originally Posted by b3machi7ke View Post

Quote:
Originally Posted by Ensabrenoir View Post

Wow.....the most beautiful thing I've heard today.....that would be awesome..only if newegg could maintain their customer service.......what a dream. Sadly in reality i just did a very honest survey on them which will change nothing. Needed some toner quick, they were close.... another sadomasochistic experience....I think they enjoy abusing their customers or something:mad:.

yeah, we got your point the first time rolleyes.gif

Quote:
Originally Posted by General121 View Post

Newegg? Good CS?
AHAHAHAHA.

But of course they have great CS, and anyone who says otherwise must be a terrorist!! EVERYONE knows newegg and microcenter are perfect businesses, that only employ geniuses that know everything about everything and never try to sell you anything, and have 100% satisfaction on all returns/warranties/rebates... rolleyes.gif

Newegg and MicroCenter service have been nothing but great to me personally.
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post #132 of 159
Quote:
Originally Posted by General121 View Post

Newegg RMA: Where if you dont return every last piece of packaging foam, they refuse your RMA.

Put your purchase on a credit card. If they pull that bs, tell you cc company what happened, and tell them you want to dispute the charge. They will most likely issue a full refund. They tend to side with customers on these things because they really want to keep your business <- based solely on my personal experience
post #133 of 159
I bought something from Best Buy recently. Because I had a Best Buy gift card.
post #134 of 159
I'd actually be sad if BB went under (never thought I say that) but they are the last B&M store near me that I can associate with (techie/gaming junkie). I enjoy just walking around and browsing.

My only issue is they need to bring their prices more in line with online companies. I'd have no issue paying a slightly higher percentage on an item if I could get it immediately.
post #135 of 159
Quote:
Originally Posted by b3machi7ke View Post

yeah, we got your point the first time rolleyes.gif
But of course they have great CS, and anyone who says otherwise must be a terrorist!! EVERYONE knows newegg and microcenter are perfect businesses, that only employ geniuses that know everything about everything and never try to sell you anything, and have 100% satisfaction on all returns/warranties/rebates... rolleyes.gif

I actually have a 100% satisfaction rate with all my dealings with NE.

I've had to RMA a few components, including video cards, they've credited me on fans that went on sale, when I bought them on Regular Price, etc.

Every phone call I've ever had with them has been courteous, and easily dealt with.

Heck, they've even sent me shipping slips to return stuff to them.
Edited by 2010rig - 8/24/12 at 1:09am
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post #136 of 159
If you are going to purchase electronics from Best Buy, then there's defiantly something wrong with you. Newegg/Amazon is the way to go nowadays. BB has never matched any of my prices when I went there to buy some stuff. I go there just to troll the workers because none of them seem to have any idea about the products they are selling.
post #137 of 159
Quote:
Originally Posted by Usario View Post

Newegg and MicroCenter service have been nothing but great to me personally.

Same here and I've easily spent about $25 to $30K on Newegg over the years with numerous returns.

They've never done me wrong. Ever. Maybe it's your guy's approach? Instead of this devil.gif when you call or email, try this hypocritesmiley.png.

As the saying goes, you get more flies with honey then vinegar.
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post #138 of 159
Quote:
Originally Posted by LancerVI View Post

Same here and I've easily spent about $25 to $30K on Newegg over the years with numerous returns.
They've never done me wrong. Ever. Maybe it's your guy's approach? Instead of this devil.gif when you call or email, try this hypocritesmiley.png.
As the saying goes, you get more flies with honey then vinegar.
I always start out and stay nice throughout an entire process of RMA, but when you refuse the RMA becuase of a manual, scrap of paper, or original motherboard box ( So you can sell broken used products as new tbh), that is total BS. They force you to include the original sexy box but give you back a generic brown box. Really?
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post #139 of 159
Quote:
Originally Posted by General121 View Post

I always start out and stay nice throughout an entire process of RMA, but when you refuse the RMA becuase of a manual, scrap of paper, or original motherboard box ( So you can sell broken used products as new tbh), that is total BS. They force you to include the original sexy box but give you back a generic brown box. Really?

As I've said, I've never had that experience. I would say, when I purchase something, I'm pretty meticulous about keeping everything intact, packaging wise.
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post #140 of 159
Quote:
Originally Posted by LancerVI View Post

As I've said, I've never had that experience. I would say, when I purchase something, I'm pretty meticulous about keeping everything intact, packaging wise.
Well my dad threw out the original box. It was Christmas, i didnt care for the box atm, and didnt think it would mater. But Newegg denied me a RMA for a DOA item.

Im willing to give them a second chance, my dad, not so much haha. Hes old and an engineer. Go figure. And Microcenter has some competitive prices against Newegg on some items, or close enough prices, and is only 45 min away.
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