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[BBC] Best Buy rocked by profit plunge - Page 8

post #71 of 159
Quote:
Originally Posted by Darkpriest667 View Post

Almost every person I know asks me for recommendations when they need something techie. Amount of times I've sent them to Best Buy = 0 Amount of times I've sent them to Amazon, Walmart, or Newegg = 10s of thousands. Thats 10s of thousands of lost sales because they didnt cater to me.

10s of thousands is at least 20,000. 70 years old is a little over 25,000 days. I'm guessing you're half that or less.

If that's anywhere close to true, I would be pulling the hair out of my head. I would tattoo "LMGTFY" to my forehead.
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post #72 of 159
I work at Best Buy too. Again, I'm sure that I'm one of the very few employees who doesn't just BS through every sale, but I do actually try to help people get what they need. We don't work on commission, and coming from a commission sales background, that's a huge relief. I consistently get customers telling me they never expected to get service this good at a Best Buy, I changed their mind about Best Buy, etc.

Most of the computers and tablets are sold at either no markup, or at a deficit, and Best Buy hopes to make up that margin loss in accessory sales and services, which is why you'll see 60 dollar iPad cases. The actual employee discount is 5% above cost, capped at 50%, and I've never seen a laptop or tablet be more than a few dollars off, if anything at all. Best Buy DOES price match Amazon now, and won't charge you the cost of shipping either.

Working in the computer department, the only "enthusiast" gear we really have is the Asus g75, for 1249, but we never have more than two of them in stock and never need them. I easily talk to 20 people a day who just want a cheap laptop, or a laptop for college, etc, and maybe one guy every three days who is any kind of gamer. The best video card we have on the shelf right now is the 660ti, and we'll never have anything better than that, but no one comes in looking for that stuff. As much as I love being a gamer, and knowing how to build a computer, we're the small minority when it comes to people who owns/shops for computers.

Best Buy IS going through a major restructure, and there's a tremendous focus on customer service right now. Every employee is going through a sales/customer service training off site that lasts 32 hours over four days. Having gone through it, sure there was a lot of sales training in there, but a lot of it was focused on finding stuff/solutions that the customer actually needs by getting to know them, etc.



Just a little insight =)

TLDR don't buy accessories at Best Buy if you're looking for the best price, but the main hardware is usually msrp
Edited by xArchAngelZerox - 8/22/12 at 2:33am
    
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post #73 of 159
They try and sell too many things; TV's, computers, consoles, games, furniture, appliances, music, videos and install car audio, but sadly not that many PC components.
post #74 of 159
Good riddance
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post #75 of 159
Quote:
Originally Posted by Kaldari View Post

10s of thousands is at least 20,000. 70 years old is a little over 25,000 days. I'm guessing you're half that or less.
If that's anywhere close to true, I would be pulling the hair out of my head. I would tattoo "LMGTFY" to my forehead.


An average of 25 to 50 times a day over the past 15 years.

50 times a day over the past 15 years would be 273750

25 times a day over the past 15 years would be 136875


Yes its in the 10s of thousands. Math is your friend use it. even if it was only 5 times a day it would be 27375. I don't even get 5 questions about hardware recommendations a day when im on vacation or my birthday or CHRISTMAS.


EDIT-- When are you sending me a picture with the tattoo on your forehead?
 
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post #76 of 159
Quote:
Originally Posted by Darkpriest667 View Post

An average of 25 to 50 times a day over the past 15 years.
50 times a day over the past 15 years would be 273750
25 times a day over the past 15 years would be 136875
Yes its in the 10s of thousands. Math is your friend use it. even if it was only 5 times a day it would be 27375. I don't even get 5 questions about hardware recommendations a day when im on vacation or my birthday or CHRISTMAS.
EDIT-- When are you sending me a picture with the tattoo on your forehead?

The thing is, you have no proof you actually do that. wink.gif

Not saying you don't.

I think he said something about a permanent tattoo?

When he sends it in, you should make it your avatar. thumb.gif
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post #77 of 159
Quote:
Originally Posted by Tulion View Post

Just something I figured I'd mention, I work at a best buy myself (college gig) they do actually price match amazon and newegg - just ask!
-amazon usually has to be sold by amazon or atleast an authorized seller, if its not its case by case.

I used to work at Best Buy back in Highschool 2003-2004. The issue I saw from the inside was that they had no "Experts" when it came to things that people really need help with. People want to know who sings that song that goes....or what computer game is the one where...and the people they hire are morons. They only hired "experts" for the high end Home Theater section which rarly saw that many people...they cut down so much of what the store grew from...the media section. We lost 30% of our department (both space and workers) to make more room for home theater.
They do not cater to the customer base that made them big...and they are now suffering for it. They have a section for PC hardware...but not ONE employee knows anything about anything.

I have not bought something from them in a long time and I wont ever again.
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post #78 of 159
That is so true Bestbuy I find always lacking in the Expert PC hardware department.
post #79 of 159
Wait...Net profits of 12 million...on a revenue of 10.6 Billion? They can't be over pricing too much if they are barely pulling a profit on that much revenue.

Well, I mean it is obvious that it is over priced, but Best Buy must be paying out the nose for their stock goods. I've always thought they had some crazy markup going on, but they can't if these numbers are true...or else some one in the company is getting paid a hell of a lot of money.
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post #80 of 159
Quote:
Originally Posted by Darkpriest667 View Post

An average of 25 to 50 times a day over the past 15 years.
50 times a day over the past 15 years would be 273750
25 times a day over the past 15 years would be 136875
Yes its in the 10s of thousands. Math is your friend use it. even if it was only 5 times a day it would be 27375. I don't even get 5 questions about hardware recommendations a day when im on vacation or my birthday or CHRISTMAS.
EDIT-- When are you sending me a picture with the tattoo on your forehead?

Math is my friend, which there was nothing wrong with whatever math I used, and common sense is also my friend. If you had said you did this while working at a computer store or something like Best Buy for years, I would have not thought anything of it. But you specifically said these recommendations are for your friends specifically. I don't believe you have given 25 to 50 computer recommendations to your friends every day for the past 15 years, sorry.
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