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Corsair K90 problem.

post #1 of 7
Thread Starter 
I bought a corsair k90 about two months and a half ago. The volume wheel has stopped working on it. I have sent many emails to try and rma it and i have yet to get a reply(i sent the first email about a month ago). I have called corsair many times as well and i have had to wait 1-3 hours to talk to someone only to be hung up on and i was being polite too. If anyone knows a way i can get a replacement k90 or how to get corsair to talk to me please tell me.
post #2 of 7
Quote:
Originally Posted by GhostSoldier View Post

I bought a corsair k90 about two months and a half ago. The volume wheel has stopped working on it. I have sent many emails to try and rma it and i have yet to get a reply(i sent the first email about a month ago). I have called corsair many times as well and i have had to wait 1-3 hours to talk to someone only to be hung up on and i was being polite too. If anyone knows a way i can get a replacement k90 or how to get corsair to talk to me please tell me.

Keep calling/emailing .. my experience with corsair was excellent.. i emailed had a response with in couple hours sent me a hot swap board for my 800d and usb 3.0 upgrade kit for nothing.
WSV2
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G Skill Ripjaws Z  Twin Samsung 840 Pro Rasa Block  Windows 8.1 Professional  
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WSV2
(15 items)
 
Home Server
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Acer S7
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CPUMotherboardGraphicsGraphics
3930K X79S-UP5 Zotac 770  K2000 
RAMHard DriveCoolingOS
G Skill Ripjaws Z  Twin Samsung 840 Pro Rasa Block  Windows 8.1 Professional  
OSMonitorKeyboardPower
Mountain Lion 10.8 (3) AOC IPS 23 Corsair K90 XFX PRO 850 
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800 D G700 
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Intel I3 2120 Asus Sabertooth Gigabyte GT220 Hyper X 8gb 
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(2) Seagate 1tb (3) Seagate 500gb None Stock Intel  
OSOSMonitorKeyboard
WHS 2011 Lion 10.7.3 Asus 24inch Logitech 
PowerCaseMouseAudio
Thermaltake 600w Cheapie Mircrosoft  On board  
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post #3 of 7
Thread Starter 
ive sent probably over 50 emails to them and ive called close to 15 time waiting around 1-4 hours each time
post #4 of 7
Quote:
Originally Posted by GhostSoldier View Post

ive sent probably over 50 emails to them and ive called close to 15 time waiting around 1-4 hours each time

Slight exaggeration? smile.gif
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Knight Rider
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i5 3570K @ 4.7GHz ASUS P8Z77-V PRO ASUS GTX 670 DirectCU II TOP Edition @ 1200MHz Corsair Vengeance (Low profile) 
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Western Digital Caviar Black 1TB 7200 rpm OCZ Vertex 4 128GB Samsung Optical Drive Noctua NH-D14 
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Windows 7 Enterprise Dell U2410 Dell U2311H Ducky Year of the Dragon 
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post #5 of 7
Thread Starter 
it has been around 50 emails and really probably only 5-8 calls
post #6 of 7
The advertisement on my right says "Visit Our Forum".

I've never clicked it.

Never do.
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post #7 of 7
I just bought a K90 and love it but its paired with a ROG Xonar Phoebus so if the wheel dies on me I couldn't give a toss, so good luck with your RMA I've heard Corsair have an excellent reputation for customer service. Hope it works out for you.
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Backbreaker
(25 items)
 
BRUTALIS
(19 items)
 
 
CPUMotherboardGraphicsRAM
I7 3930K @4.8 RAMPAGE IV EXTREME Gigabyte GTX 1080 G1 Gaming  16 GB GSKILL RIPJAW Z 2133 
Hard DriveHard DriveHard DriveHard Drive
256gb Samsung 840 pro 1 X Samsung 2tb HDD OCZ Vertex 2 60GB OCZ Vector 128GB 
CoolingCoolingCoolingCooling
XSPC Raystorm Copper edition  XSPC RIVE Chipset and VRM block  3 X XSPC RAZOR Titan Blocks and Backplates  2 X Alphacool D5 pumps  
CoolingCoolingCoolingCooling
Bitspower Dual pump Top  2 X Alphacool UT60 480 Radiators  1 X Alphacool XT45 240 Radiator  Phobya Balancer 250 Black Nickel  
OSMonitorKeyboardPower
Windows 7 ultimate 64 bit Acer X34 Predator CORSAIR K90 VENGEANCE  CORSAIR AX1500i 
CaseMouseMouse PadAudio
CORSAIR 900D Razer Deathadder black edition  Razer Goliathus XL ROG Xonar Phoebus 
Audio
Sennheiser PC363D  
CPUMotherboardGraphicsGraphics
I7 980X @ 4.5Ghz - 1.36 Vcore ASUS RAMPAGE EXTREME III EVGA GTX TITAN EVGA GTX TITAN 
RAMHard DriveOptical DriveCooling
12 GB CORSAIR DOMINATOR GT 2000MHZ TRIPLE CHANNEL OCZ VERTEX2 60GB and Samsung 2tb HDD LG BLURAY BURNER XSPC DUAL BAY LAING D5 PUMP RES COMBO 
CoolingCoolingOSMonitor
XSPC RAYSTORM COPPER CPU BLOCK BLACK ICE STEALTH 240 RAD WINDOWS 7 64BIT ULTIMATE ASUS VG278h 120Hz 
KeyboardPowerCaseMouse
CORSAIR K90 VENGEANCE  CORSAIR AX1200 CORSAIR GRAPHITE 600T WHITE RAZER DEATHADDER BLACK EDITION 
Mouse PadAudioOther
RAZER GOLIATHUS XL SENNHEISER PC360 G4ME ROG ASUS XONAR PHOEBUS 
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