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Logitech - kind of a shocker

post #1 of 8
Thread Starter 
I had done an rma on newegg for a graphics card, figured while i'm at it let me hit up Logitech about my K750, a solar keyboard.
the issue i was having: the keyboard has an on/off switch above the - key above the number pad area. while not here i toss the keyboard in the window to charge up.
started to notice when i actually turned the keyboard off that it didn't charge. figured that it should so i looked it up, sure enough, when turned off it should still charge.

I bought this keyboard form newegg as a refurbished one. for many products i'll just snag a refurb.

I submit a support ticket to logitech about the keyboard and the issue. i had figured they would say tough cookies as it still charges while left "on", or maybe they could tell me some steps to get it to work, i wasn't overly worried about it, honestly i was just killing time while waiting for some uploads to my ftp to finish.

their rma/support department hit me back quickly asking for the s/n, m/n, receipt , and my full address. submitted it to them and they replied with the following.
Quote:
I'm very glad to inform you that I have submitted the request for the replacement of your Logitech Wireless Solar Keyboard K750 and you don't need to return the faulty device to us.

so not only do i get to keep my working keyboard, but i got another totally free!
the new one isn't a refurb either, straight up new keyboard with everything you would get buying it new.

i have to say, i'm still kind of shocked. i was half expecting to see something in the box with a return label or instructions on sending mine back.
this keyboard sells new on newegg for around 80$ but with 16$ off right now.

that is some fantastic customer service! that email back to me was sent on the 16th and today the 22 i have my new keyboard.

wish more companies were that easy and generous for faulty products.
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Intel Core i7-3770k Z77 MPower (MS-7751) AMD Radeon HD 7950 Samsung 830 
CoolingOSMonitorKeyboard
H100 Windows 7 Ultimate 64-bit Samsung LED 32" 4003 Logitech K750 
PowerMouse
Seasonic 520w Logitech G700S 
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Ivy League
(10 items)
 
Kids PC
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Intel Core i7-3770k Z77 MPower (MS-7751) AMD Radeon HD 7950 Samsung 830 
CoolingOSMonitorKeyboard
H100 Windows 7 Ultimate 64-bit Samsung LED 32" 4003 Logitech K750 
PowerMouse
Seasonic 520w Logitech G700S 
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post #2 of 8
applaud.gif Nice! I have not RMA'd anything to Logitech, but I do like their products. They're usually simple and just work.
post #3 of 8
< HUGE Logitech fanboy here. Love their products and yes their customer service RMA policy is next to none.
post #4 of 8
I've had really good customer service with Logitech too. Glad it's still going strong! thumb.gif
post #5 of 8
Yeah, this is Logitech's general policy on RMAs.....

If you think about... how much does Logitech pay to build their products? Probably 10-20% of the selling price....
Once again...
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Once again...
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Hard DriveOSMonitorKeyboard
Intel X25-M 160GB + 3xRAID0 500GB 7200.12 Window 7 Pro 64 Acer H243H + Samsung 226BW XARMOR-U9BL  
PowerCaseMouseMouse Pad
Antec Truepower New 750W Li Lian PC-V2100 [10x120mm fans] Logitech G9 X-Trac Pro 
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post #6 of 8
yeah, but every company has turnover costs, otherwise, no company would make any money. Were not disputing the cost to manufacture, were generally saying that it was hassle free.

Sent from my LG-LS840 using Tapatalk 2
post #7 of 8
Yes, Logitech's customer support is, in general, very good.

Too bad i'm not really into their keyboards and mices (I like the G400, I find the remaining to be meh) mad.gif
post #8 of 8
i set up an rma about an old wireless notebook mouse. i got my g400 instead... and i didnt have to send the other one in biggrin.gif
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Streamer/Gamer
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OCZ Agility 3 60gb Seagate 1TB Corsair H100  Windows 10 64-bit 
MonitorKeyboardPowerCase
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