Logitech - kind of a shocker

I had done an rma on newegg for a graphics card, figured while i'm at it let me hit up Logitech about my K750, a solar keyboard.
the issue i was having: the keyboard has an on/off switch above the - key above the number pad area. while not here i toss the keyboard in the window to charge up.
started to notice when i actually turned the keyboard off that it didn't charge. figured that it should so i looked it up, sure enough, when turned off it should still charge.

I bought this keyboard form newegg as a refurbished one. for many products i'll just snag a refurb.

I submit a support ticket to logitech about the keyboard and the issue. i had figured they would say tough cookies as it still charges while left "on", or maybe they could tell me some steps to get it to work, i wasn't overly worried about it, honestly i was just killing time while waiting for some uploads to my ftp to finish.

their rma/support department hit me back quickly asking for the s/n, m/n, receipt , and my full address. submitted it to them and they replied with the following.
so not only do i get to keep my working keyboard, but i got another totally free!
the new one isn't a refurb either, straight up new keyboard with everything you would get buying it new.

i have to say, i'm still kind of shocked. i was half expecting to see something in the box with a return label or instructions on sending mine back.
this keyboard sells new on newegg for around 80$ but with 16$ off right now.

that is some fantastic customer service! that email back to me was sent on the 16th and today the 22 i have my new keyboard.

wish more companies were that easy and generous for faulty products.