[BBC] Hewlett-Packard makes $8.8bn loss - Page 5

Originally Posted by pez 

Sorry to see the job losses, but I still despise HP/Compaq. And it also kills a little bit of the Beats name as well. It nearly breaks my heart to see people poor $200-300 on such overpriced headphones all around campus.

Originally Posted by Kaldari 

I find the wording of the title funny. Since when can you "make" a loss. You can suffer one, but you aren't making anything if you lose something. I guess I just expect better from the BBC.

Originally Posted by Z32 

Thanks HP for my free W2371d 23" monitor last month after practically giving away desktop computers.
I don't feel bad. HP designs some of the worst desktops and laptops in the industry. I'm tired of working on them for customers.

Originally Posted by KarmaKiller 

Having worked in CS for HP for a year, I can pinpoint the exact issue. The customer service, and more specifically the call centers located in the Philippians and India. I can't tell you how many times I would get a call from an angry customer because a foreign agent had charged them 3x for the same thing, or sell them something that would supposedly fix an issue, and it of course didn't.
It all really boiled down to the managers and trainers. Those who were trained and managed well did very well there, made customers happy, and in general most people had a positive experience. But with the lack of accountability the foreign agents had, they could charge you for something you didn't need, then put you on hold for over an hour hoping the customer would just give up and hang up.
On top of that, the way they treated the employee's that actually cared about their jobs was terrible. With the terrible pay, and the way they hide behind corporate rules, I can see exactly why they are going down the drain.
That said, they do have some really nice notebooks that I still recommend after working there. Printers are very hit and miss with them, I've had some really good experiences, and some really terrible ones.
EDIT:
Also does the massive loss they took on the Touchpads factor into this? If so, then that makes much more sense. I believe the cost of production for those was slightly over $275, and with HP dropping them to $199, I can see how they could have taken the massive hit.

Originally Posted by tsm106 

Is that on top of their crap hardware? Also, I don't think subsidizing the Touchpads equated to anything to make a blip along the lines of 8.8bn.

Originally Posted by KarmaKiller 

If by 'crap hardware' you mean Intel/AMD CPU's, Asus and Foxconn motherboards, Samsung ram, basically the same thing that comes in every other notebook brand, then sure.
Seriously, regardless of the name brand on the outside, most notebook parts are all manufactured by the same companies.

Originally Posted by KarmaKiller 

If by 'crap hardware' you mean Intel/AMD CPU's, Asus and Foxconn motherboards, Samsung ram, basically the same thing that comes in every other notebook brand, then sure.
Seriously, regardless of the name brand on the outside, most notebook parts are all manufactured by the same companies.