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Black dot between screen and glass

post #1 of 6
8/23/12 at 8:27am
Thread Starter 
Just got my PCBANK delivered and the monitor is great but there is a black dot which seems to be between the monitor and the glass (when i put my cursor under it and move from side the side the dot moves compared to my cursor).

Is there any way to fix this?

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Gaming RAMDisk
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post #2 of 6
8/23/12 at 8:38am
I've never seen this before, but here's some suggestions:

- Check the firmware of the monitor, and update if necessary.
- Make sure your graphics drivers aren't bugging out on you, update them if you haven't already
- Unplug everything except the monitor from your PC
- Try different graphics cards
- Take any energy saving modes off the monitor
- Try different resolutions/DPI settings

Few questions:
- Does it happen 100% of the time?
- Does anything you do relieve it to some degree?
- Are you prepared to RMA?
- Have you rang the company?

Hope you get it sorted out, it's awful when things don't go right frown.gif!

Good luck!

P.S. Do your Menu Buttons work on the monitor? And have you got any colour calibration software/hardware like: Spyder3 ELITE?
Edited by Roxborough - 8/23/12 at 8:44am
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Samsung S27A950D 27" 120hz Samsung 5Series 37" HDTV Corsair K60 Mechanical Keyboard Corsair AX750 Fully Modular 
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post #3 of 6
8/23/12 at 10:07am
Thread Starter 
Quote:
Originally Posted by Roxborough View Post

I've never seen this before, but here's some suggestions:
- Check the firmware of the monitor, and update if necessary.
- Make sure your graphics drivers aren't bugging out on you, update them if you haven't already
- Unplug everything except the monitor from your PC
- Try different graphics cards
- Take any energy saving modes off the monitor
- Try different resolutions/DPI settings
- There is no firmware update for my monitor
- I was already on catalyst 12.8, but I also tried 12.6 and the same thing happens
- Tried with both a 4890 and a 7970, same thing
- No such thing with my monitor
- Tried multiple resolution from 1280*720 to 2560*1440, the spot is always there in the same place and size

Quote:
Originally Posted by Roxborough View Post

Few questions:
- Does it happen 100% of the time?
- Does anything you do relieve it to some degree?
- Are you prepared to RMA?
- Have you rang the company?
Hope you get it sorted out, it's awful when things don't go right frown.gif!
Good luck!
P.S. Do your Menu Buttons work on the monitor? And have you got any colour calibration software/hardware like: Spyder3 ELITE?
- Yes, I can even see it when the display is off if I use a flashlight.
- No, maybe taking the display apart would do it but I'm not sure I want to do that yet
- I just contacted the vendor, waiting for a reply.
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post #4 of 6
8/24/12 at 7:51pm
Quote:
Originally Posted by Brokenstorm View Post

- There is no firmware update for my monitor
- I was already on catalyst 12.8, but I also tried 12.6 and the same thing happens
- Tried with both a 4890 and a 7970, same thing
- No such thing with my monitor
- Tried multiple resolution from 1280*720 to 2560*1440, the spot is always there in the same place and size
- Yes, I can even see it when the display is off if I use a flashlight.
- No, maybe taking the display apart would do it but I'm not sure I want to do that yet
- I just contacted the vendor, waiting for a reply.

Awww man, sounds like a duffy. All I can say is, wait for the reply, if there's no fix, RMA and maybe go with a Shimian instead? Heard good things about them!
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Corsair Force Series 3 240gb Asus External USB 2.0 Corsair H60 with push/pull Sythe Gentle Typhoon... Windows 7 Ultimate 64-bit 
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Samsung S27A950D 27" 120hz Samsung 5Series 37" HDTV Corsair K60 Mechanical Keyboard Corsair AX750 Fully Modular 
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post #5 of 6
5/15/13 at 7:19am
Thread Starter 
I just fixed the problem.

I've previously been able to avoid noticing the black dot but I recently noticed another problem. the glass was beginning to slide down such that the frame no longer covered it all.

So i decided to open the screen and try to fix it and perhaps at the same time get rid of the black dot.
Opening the display was pretty easy; there's 8 screws (4 on top and 4 on bottom) that you have to remove and the side have plastic clips (just use a flat screwdriver to unsnap them)

With the screen open I noticed the the glass had indeed slided down, so I removed it (it held in place by tape on the left and right side.
I now had access to the bare LCD screen and I could see the black dot was in fact a little plastic particle. So I took a can of compressed air and blasted it off.
I also took the opportunity to clean the glass and found out that it was surprisingly sharp (got a pretty nasty cut on my finger)

Not everything is back together and the monitor is better than it has ever been.
Gaming RAMDisk
(18 items)
  		  
CPUMotherboardGraphicsRAM
Intel Core i7 920 @3.6GHz Asus P6T Visiontek 7970 @1100/1500 CORSAIR Vengeance 3x8GB DDR3 1600MHz 10-10-10-27 
RAMHard DriveHard DriveOptical Drive
Mushkin Enhanced Blackline 3x4GB DDR3 1600MHz 9... OCZ RevoDrive 3xSeagate Barracuda 1.5TB Samsung SH-S223Q 
CoolingOSMonitorMonitor
Thermalright Ultra-120 Extreme Windows 7 professional 64bits GateWay FHD2401 24" 1920x1200 PCBANK PB2700 SUPER 27" 2560x1440 
KeyboardPowerCaseMouse
Logitech G15 XION Power Real 1000W CoolerMaster 840 ATCS Razer Naga Hex 
Mouse PadAudio
Razer Destructor Onboard audio ALC1200 
View all
  hide details  
Reply
Gaming RAMDisk
(18 items)
  		  
CPUMotherboardGraphicsRAM
Intel Core i7 920 @3.6GHz Asus P6T Visiontek 7970 @1100/1500 CORSAIR Vengeance 3x8GB DDR3 1600MHz 10-10-10-27 
RAMHard DriveHard DriveOptical Drive
Mushkin Enhanced Blackline 3x4GB DDR3 1600MHz 9... OCZ RevoDrive 3xSeagate Barracuda 1.5TB Samsung SH-S223Q 
CoolingOSMonitorMonitor
Thermalright Ultra-120 Extreme Windows 7 professional 64bits GateWay FHD2401 24" 1920x1200 PCBANK PB2700 SUPER 27" 2560x1440 
KeyboardPowerCaseMouse
Logitech G15 XION Power Real 1000W CoolerMaster 840 ATCS Razer Naga Hex 
Mouse PadAudio
Razer Destructor Onboard audio ALC1200 
View all
  hide details  
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post #6 of 6
5/15/13 at 12:11pm
Quote:
Originally Posted by Brokenstorm View Post

I just fixed the problem.

I've previously been able to avoid noticing the black dot but I recently noticed another problem. the glass was beginning to slide down such that the frame no longer covered it all.

So i decided to open the screen and try to fix it and perhaps at the same time get rid of the black dot.
Opening the display was pretty easy; there's 8 screws (4 on top and 4 on bottom) that you have to remove and the side have plastic clips (just use a flat screwdriver to unsnap them)

With the screen open I noticed the the glass had indeed slided down, so I removed it (it held in place by tape on the left and right side.
I now had access to the bare LCD screen and I could see the black dot was in fact a little plastic particle. So I took a can of compressed air and blasted it off.
I also took the opportunity to clean the glass and found out that it was surprisingly sharp (got a pretty nasty cut on my finger)

Not everything is back together and the monitor is better than it has ever been.

Bravo and congrats tongue.gif
Maximum Power~
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Maximum Power~
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