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EK Nickel plating issues fixed ? Want to get EK 7970 EN block

post #1 of 33
Thread Starter 
Hi guys,

Im thinking of getting an EK HD7970 EN Nickel + Acetal block for my card but are EK's nickel plating issues fixed ?
Last I heard was the Electroless Nickel plating was meant to solve the issues... The 7970 waterblocks were relased way after the June 2011 plating issue fiasco too

Thanks
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post #2 of 33
I have seen EN plated blocks with issues
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post #3 of 33
It is not fixed. Look at other companies like koolance or XSPC.
post #4 of 33
Unfortunately, the nickle plating issues still exist.
    
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post #5 of 33
Any nickel plating will flake if it's in contact with metals other than nickel plating like copper. Thicker plating will just take longer before you notice it.
post #6 of 33
It is far from a widespread issue. I think there are just a lot of sour grapes here over how EK handled the situation but there are plenty of EK nickel users out there (myself included) that have had no issues....
post #7 of 33
I have actually 5 EK nickel blocks in my loop with no problem, FOR NOW biggrin.gif (since 3 months).

I always loved EK, I have many of their products and I am not disapointed at all but very happy with them. Even after the whole fiasco, I decided to make MY OWN opinion of them and not listen to all the whiners.

A member here called Levesque has a nice quote in his sig: "On the internet, for 10 REALLY VOCAL whiners, you have 1000 satisifed customers that don't post.."


.
Edited by KaRLiToS - 8/25/12 at 6:46am
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post #8 of 33
Quote:
Originally Posted by Majin SSJ Eric View Post

It is far from a widespread issue. I think there are just a lot of sour grapes here over how EK handled the situation but there are plenty of EK nickel users out there (myself included) that have had no issues....

Why do you feel you have to discredit all the people that had problems with it?
I feel there are still tons of people that don't know why it happened. Too much drama and not enough science.

EK had bad nickel plating, the largest amount of customers and blamed it on the customers. That's why it blew up so quickly. If they would have handled the complaints better, nobody would have had a problem with EK. In fact, EK could have won a lot of customers if they showed to be a company with better aftersales than the others.
It can happen to any nickel plated block but it was a severe problem with EK because the plating wasn't a quality job.
There were other examples of Koolance, Aquacomputer, Bitspower, ... that had the same problem. Does anyone still remember the Koolance fittings made from steel that rusted the moment the nickel plating started flaking? Ofc hardly anyone still knows that, because Koolance handled it like any company should and it became a forgotten event.

EK shouldn't be blamed for using bad nickel plating. They mass produce cheap products so customers should know what to expect. There is no law that says a company has to deliver highest quality products. Their warranty is made so that most customers can be denied an RMA and technically there's nothing wrong with that.
Many people did have a problem with that. Personally, I have a problem with those kind of companies too and don't give them my money. But it's a decision people have to make for themselves.


The real problem is people still not knowing the facts. Unknowing people ask for advice and are given wrong information. If someone wants certainty of no issues with nickel plating, you have to advice to use full copper blocks.
Nobody knows if the Chinese factory is using pure nickel or a cheaper replacement. Nobody knows if they're going to clean the base correctly. Nobody knows if they're going to refresh their nickel bath after plating 100 blocks, 1000 blocks or 10000 blocks. Nobody knows if they bake it 1 minute, 10 minutes or 20 minutes.

We use alu together with copper, we find out it's a problem and we warn people.
We use fluids eating away rubber, we find out it's a problem and we warn people.
We use DDC's that literally burn up, we find out it's a problem and we warn people.
We use nickel plating that flakes, we find out it's a problem and we warn people.
And there are many other things we had to find out over all those years. Manufacturers always adjusted to the testing that members in the community did and we can only hope that one day nickel blocks will become done right or simply disappear from the planet.
Every problem we have ever found out about in watercooling has allready happened in professional applications in the past. For some reason we're just stubborn geeks and need to find out about it ourselves before we believe it.
post #9 of 33
I have to admit, Eddy and some others in EK made bad decisions, real bad decisions. BAD customer service.

But everytime I used their customer service, I had great treatment. But some people lived an horrific event with them and their customer service.

They even gave me a douche V-Neck shirt. I really love it. The sewing are a little bit weak though. The shirt was flaking wink.gif


But StijnDP, the whole fiasco happened last to two years ago. I think their mentality has changed with customer service. They lost a lot with that story, they won't do a mistake that big again or people will just stop buying from them.
Edited by KaRLiToS - 8/25/12 at 10:00am
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post #10 of 33
Personnaly I think the only solutions are to stop nickel plating blocks or people accepting that it will happen. The second thing is what has been partially happening. People want to pay $5 for a nickel block instead of a pure copper block, but the price for better nickel plating would make them unsellable.
EK is the only one who still makes and sells nickel blocks in such big quantities. There will never be an agreement between everyone wether it's morally wrong to lure people to the shiny silver color when it's only a $5 job.
Personally I don't mind that they want to make and sell it that way. I would prefer if they warned customers tho.

Realistically, EK was pushed in a situation that they couldn't solve. I don't know how much of their revenue comes from nickel blocks, but I'm sure it's more than they could financially handle if they have to replace them all.
The people at EK aren't scientists, they're entrepreneurs that live close to the community and learn together with us. Almost every 'big' company today in watercooling, was started by someone in the community who made something that hundreds of others wanted to buy.
I'm pretty sure Edvard was crushed with everything that happened and not maniacally laughing in a castle made of gold while bats fly away scared. EK is one of the old time companies like DD and Swiftech who came with professionalism to the WC scene when people were messing around with aquarium gear and dumping their computers in oil baths.
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