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Random black screen crash help

post #1 of 17
Thread Starter 
Hey guys hoping for some help as I'm encountering a problem

Basically while gaming or sometimes even just on the desktop the computer will just black screen causing me to hard restart also get a sound loop if im gaming

I thought it may have been a harddrive issue at first but have brought a SSD last week installed and the problem still persists

I am now hoping its a PSU issue but not to sure as its only a crappy 650w PSU

Here a few dump errors which are always in bluescreen viewer;

dxgkrnl.sys+5d000
dxgmms1.sys+37dc0
nvlddmkm.sys+d431a4


The temp on the CPU is fine (Noctua cooler) same said for the GTX480 (Zalman cooler never goes about 70c)

It always seems to happen most during cinematics in sleeping dogs

I'm really confused and frustrated any info or advice is appreciated!
    
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post #2 of 17
Quote:
Originally Posted by matthiggins7 View Post

Hey guys hoping for some help as I'm encountering a problem
Basically while gaming or sometimes even just on the desktop the computer will just black screen causing me to hard restart also get a sound loop if im gaming
I thought it may have been a harddrive issue at first but have brought a SSD last week installed and the problem still persists
I am now hoping its a PSU issue but not to sure as its only a crappy 650w PSU
Here a few dump errors which are always in bluescreen viewer;
dxgkrnl.sys+5d000
dxgmms1.sys+37dc0
nvlddmkm.sys+d431a4

The temp on the CPU is fine (Noctua cooler) same said for the GTX480 (Zalman cooler never goes about 70c)
It always seems to happen most during cinematics in sleeping dogs
I'm really confused and frustrated any info or advice is appreciated!

You done anything recently? When has this started happening? Reinstall/downgrade drivers?
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post #3 of 17
Thread Starter 
Quote:
Originally Posted by leekaiwei View Post

You done anything recently? When has this started happening? Reinstall/downgrade drivers?

Literally reinstalled windows on Thursday as I installed the new SSD as I thought it was my old harddrive playing up

But much to my frustration the problem still persists sad-smiley-002.gif

It seems I can play BF3 for quite a while without getting a crash? But soon as I play Sleeping Dogs enter a mission with a cinematic it usual stops then

I also don't have any other bits to swap out and try, I havent yet tried a memtest think Its worth a shot?
    
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post #4 of 17
Quote:
Originally Posted by matthiggins7 View Post

Literally reinstalled windows on Thursday as I installed the new SSD as I thought it was my old harddrive playing up
But much to my frustration the problem still persists sad-smiley-002.gif
It seems I can play BF3 for quite a while without getting a crash? But soon as I play Sleeping Dogs enter a mission with a cinematic it usual stops then
I also don't have any other bits to swap out and try, I havent yet tried a memtest think Its worth a shot?

Have you tried benching the SSD and checking its SMART information? Could be the fault if you just added a brand new SSD. Which sort of drive is it? Could also be the PSU weakening, but that's sort of iffy. I had my rig, which pulls about as much power as yours, running on a 600 for a while (last year), but then I got educated. Lol

If you run IBT or Prime 95, does it crash instantly? Try going back to stock settings and see if it stops happening.

Not really much to say, just the basic diagnostics, yeah.
    
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post #5 of 17
Thread Starter 
Quote:
Originally Posted by mezmenir View Post

Have you tried benching the SSD and checking its SMART information? Could be the fault if you just added a brand new SSD. Which sort of drive is it? Could also be the PSU weakening, but that's sort of iffy. I had my rig, which pulls about as much power as yours, running on a 600 for a while (last year), but then I got educated. Lol
If you run IBT or Prime 95, does it crash instantly? Try going back to stock settings and see if it stops happening.
Not really much to say, just the basic diagnostics, yeah.

Hey man thanks for the input, Yeah I've benched the SSD and all is good and smart info is on, I had the exact same fault before the SSD So I think its okay (Corsair force GT with latest firmware)

I've had this 650watt for about 2.5 years? lol

Everything is on stock at the mo will give prime ago
    
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post #6 of 17
Sounds good. Testing stock is always a good place to start.

What sort of PSU are you using? I know you mention "crappy" in that description, hah. A no-name 650 after a few years might degrade enough that it just can't cope with the load demands. As it is, with no name PSUs, you're lucky to even get their true rating when they are new hah. PSUs do degrade, especially if they are pushed and/or hot.

If you happen to have someone who would let you borrow one for testing your setup, I'd definitely look into it, and as far as the SSD, if it was doing the same thing before you replaced your drive, then I'd just ignore the thought of a drive being bad. Look into the PSU and/or motherboard.

When running prime, if you happen to have a hardware monitor, what do your rail voltages look like? I don't know which sensors your board has, but generally, look into the 5+ and 12+ if you can. 12 being the important one for your GPU, which- from the looks of it, may have something to do with the crashes (driver dump).
Edited by mezmenir - 8/26/12 at 3:55am
    
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post #7 of 17
Thread Starter 
Quote:
Originally Posted by mezmenir View Post

Sounds good. Testing stock is always a good place to start.
What sort of PSU are you using? I know you mention "crappy" in that description, hah. A no-name 650 after a few years might degrade enough that it just can't cope with the load demands. As it is, with no name PSUs, you're lucky to even get their true rating when they are new hah. PSUs do degrade, especially if they are pushed and/or hot.
If you happen to have someone who would let you borrow one for testing your setup, I'd definitely look into it, and as far as the SSD, if it was doing the same thing before you replaced your drive, then I'd just ignore the thought of a drive being bad. Look into the PSU and/or motherboard.

Running prime now for around 10mins CPU is running at 74c (Hot room btw tongue.gif )

The PSU is Powercool something or other
(http://www.scan.co.uk/products/650w-powercool-pc650um-modular-80eff-80-plus-sli-crossfire-eps-12v-120mm-quiet-fan-atx-v22-3-psu)

Just to mention this ran world of warcraft for hours upon hours a day easy 8/9 hours some days rolleyes.gif

Unfortunatly haven't got another PSU but I'd just buy one to test I think was looking at the Corsair GS800

Primt ran fine no errors might try just ram test next?
    
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post #8 of 17
Quote:
Originally Posted by matthiggins7 View Post

Running prime now for around 10mins CPU is running at 74c (Hot room btw tongue.gif )
The PSU is Powercool something or other
(http://www.scan.co.uk/products/650w-powercool-pc650um-modular-80eff-80-plus-sli-crossfire-eps-12v-120mm-quiet-fan-atx-v22-3-psu)
Just to mention this ran world of warcraft for hours upon hours a day easy 8/9 hours some days rolleyes.gif
Unfortunatly haven't got another PSU but I'd just buy one to test I think was looking at the Corsair GS800
Primt ran fine no errors might try just ram test next?

It might be wise to check the memory with full-on Memtest, but if Prime doesn't crash it, then it probably isn't the memory (assuming Blend @ 75% RAM). The GS series power supplies aren't bad, but definitely aren't HX/AX. As far as the Powercool, no clue what-so-ever. Hah.

I take it you're in the UK, based on the URL you linked? If you're in the states, newegg is having an amazing sale on the Seasonic X750 Gold, 119.99, and one of the best PSUs ever (at least in that range).

Out of curiousity, here's a test that might point to some results. OCCT, and when you run it, select the PSU test. It simultaneously loads the CPU and GPU.
(claims no responsibility if this does infact nuke your PSU)
    
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post #9 of 17
Thread Starter 
Quote:
Originally Posted by mezmenir View Post

It might be wise to check the memory with full-on Memtest, but if Prime doesn't crash it, then it probably isn't the memory (assuming Blend @ 75% RAM). The GS series power supplies aren't bad, but definitely aren't HX/AX. As far as the Powercool, no clue what-so-ever. Hah.
I take it you're in the UK, based on the URL you linked? If you're in the states, newegg is having an amazing sale on the Seasonic X750 Gold, 119.99, and one of the best PSUs ever (at least in that range).
Out of curiousity, here's a test that might point to some results. OCCT, and when you run it, select the PSU test. It simultaneously loads the CPU and GPU.
(claims no responsibility if this does infact nuke your PSU)

Just played BF3 and got it again

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8008AE5010
BCP2: FFFFF8800FD751A4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

crash address being ntoskrnl.exe+7f1c0

Yeah I'm over the other side of the pond think I may take a look at the HX/AX Series

Ill try do a memtest and if ok OCCT lol
    
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post #10 of 17
If you can get the Seasonic X series (Gold rated ones) cheaper, then go for it. They are the exact same guts that Corsair charges you more for with the AX series wink.gif

I see that time (ntoskrnl.exe+7f1c0) was not related to a GPU thing at least, or directx.

Not really sure what to say here, since you can't test a different PSU and I hate advising people to waste money. But if it were me personally, I would really look into testing that PSU you got with a multimeter or similar. I have a feeling that it is probably the cause, since it only seems to happen when your CPU and GPU are both loaded. Prime didn't crash you.

Edited for spelling.
    
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