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Logitech changed their RMA Policy?

post #1 of 5
Thread Starter 
Hi,

My G400 wire is intermittently cutting out. I opened a RMA with Logitech. They are requesting to send the old one back first. I have never had to do this with previous Logitech mice. They always just sent me a new mouse.

I was very clear, told them I replicated the issue on two machines running different operating systems, both updated to latest drivers with all windows updates done.

Her reasoning was that it's a new mouse and they want to test what went wrong to further improve the design.

I'm just asking as maybe I should call again and get someone less douchey, or should I lie and say the sensor stopped working completely?

My reasoning being, the turnaround is 7 to 12 business days, probably add 5 days for Canada. I need a mouse to use within this period. I would have to go buy a new mouse in the meantime, and it will be a hassle selling the replacement they ship me.
Edited by Scorpion667 - 8/28/12 at 12:39pm
    
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post #2 of 5
I've had 8 logitech RMA's in the last 3 years. Only two ever had to go back (the first and my last one, but last one was a Swap for a G9X).

They messed up the first time and sent me another G500, but I called, they did a Return to shipper, 3 days later shipped the G9x out.

But my 3ish month old mouse has already started fraying frown.gif
RedMyst
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RedMyst
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post #3 of 5
I would call back tbh. I just RMA'd a keyboard last Fri. and they didn't require me to send back the old one.
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My Baby
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post #4 of 5
Thread Starter 
I am calling back. He put me on hold to speak to his supervisor.

[edit]
Yeah, they agreed to send me a new one right away. I should be receiving it in 4 to 6 business days.

The guy I spoke to last, Abraham, made sure everything went smoothly.

Please close.
Edited by Scorpion667 - 8/28/12 at 1:05pm
    
CPUMotherboardGraphicsRAM
3930k 4.7 1.368v RIVE BIOS 2105 680L 1330/7011 16GB Samsung 2133Mhz  
Hard DriveCoolingOSMonitor
Sandisk Ex. 240GB  H110 after 4x H220 RMA Win 8.1 64bit XL2420T Lightboost  
KeyboardPowerCaseMouse
SS 6Gv2  EVGA 1300G2  Arc Midi R2 Zowie AM, many opticals 
Mouse PadAudioAudioAudio
SS QCK+ Xonar Essence STX CL Theorem 720 DAC/Amp Ultrasone Pro 900 
AudioAudioOther
Sennheiser HD700 Beyerdynamic DT770 Pro 80 Intel EXPI9301CT NIC 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
3930k 4.7 1.368v RIVE BIOS 2105 680L 1330/7011 16GB Samsung 2133Mhz  
Hard DriveCoolingOSMonitor
Sandisk Ex. 240GB  H110 after 4x H220 RMA Win 8.1 64bit XL2420T Lightboost  
KeyboardPowerCaseMouse
SS 6Gv2  EVGA 1300G2  Arc Midi R2 Zowie AM, many opticals 
Mouse PadAudioAudioAudio
SS QCK+ Xonar Essence STX CL Theorem 720 DAC/Amp Ultrasone Pro 900 
AudioAudioOther
Sennheiser HD700 Beyerdynamic DT770 Pro 80 Intel EXPI9301CT NIC 
  hide details  
Reply
post #5 of 5
Looks like logitech finally have the same return policy for the US like they always had for Europeans. Thank you logitech for not letting us europeans pay for that anymore
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