Hi,
My G400 wire is intermittently cutting out. I opened a RMA with Logitech. They are requesting to send the old one back first. I have never had to do this with previous Logitech mice. They always just sent me a new mouse.
I was very clear, told them I replicated the issue on two machines running different operating systems, both updated to latest drivers with all windows updates done.
Her reasoning was that it's a new mouse and they want to test what went wrong to further improve the design.
I'm just asking as maybe I should call again and get someone less douchey, or should I lie and say the sensor stopped working completely?
My reasoning being, the turnaround is 7 to 12 business days, probably add 5 days for Canada. I need a mouse to use within this period. I would have to go buy a new mouse in the meantime, and it will be a hassle selling the replacement they ship me.
Edited by Scorpion667 - 8/28/12 at 12:39pm
My G400 wire is intermittently cutting out. I opened a RMA with Logitech. They are requesting to send the old one back first. I have never had to do this with previous Logitech mice. They always just sent me a new mouse.
I was very clear, told them I replicated the issue on two machines running different operating systems, both updated to latest drivers with all windows updates done.
Her reasoning was that it's a new mouse and they want to test what went wrong to further improve the design.
I'm just asking as maybe I should call again and get someone less douchey, or should I lie and say the sensor stopped working completely?
My reasoning being, the turnaround is 7 to 12 business days, probably add 5 days for Canada. I need a mouse to use within this period. I would have to go buy a new mouse in the meantime, and it will be a hassle selling the replacement they ship me.
Edited by Scorpion667 - 8/28/12 at 12:39pm
cookie cutter 2012
(17 items) |
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cookie cutter 2012
(17 items) |
