Overclock.net › Forums › Cooling › Water Cooling › Corsair H100 leaked onto my brand new graphics card and motherboard
New Posts  All Forums:Forum Nav:

Corsair H100 leaked onto my brand new graphics card and motherboard  

post #1 of 592
Thread Starter 
** UPDATE: 17/10/2012 **

For those people that don't want to read through the whole thread to find out what happened with the RMA process, here is a quick summary.

Corsair initially offered me a replacement or refund for the H100, $150 for my damaged GTX 670 and a free 120gb SSD drive (in the end I did not claim damages for the motherboard).

Note that according to a new Corsair policy, the $150 offered for my damaged GTX 670 was was maximum amount of compensation they could offer for a damaged GPU. It was this new policy of limiting compensation given for parts damaged by a leaking cooler (or in some other situations) that caused the most contention on this thread as it seems that prior to this thread most people (including myself) were under the impression that they would get full compensation for parts damaged by a leaking Corsair closed loop cooler as that had been the case in the past.

However, approximately 7 weeks after starting this thread, numerous emails to Corsair, some involvement from the shop I purchased the H100 from, assistance from CorsairGeorge, and most importantly, overwhelming support and interest from a lot of people on this forum... Corsair finally agreed to compensate me in full for both the H100 and the GTX 670.

It is not clear to me where things currently stand with the new policy of limiting compensation given for damage to components now though I think it's fair to say that Corsair will treat and evaluate any case on an individual basis. If I hear anything else about it I will update this thread.

For those that would like to know how it all unfolded in detail, read on....
_______________________

So after years of thinking about building a new 'dream' computer I finally made a start on it. The system is less than a month old and up until last night it seemed to be working fine, then the graphics card started playing up and I was getting BSOD every time I booted up.

So I open up the case and discovered that my brand new Corsair H100 cooler had been leaking onto my brand new Gigabyte GTX 670 Windforce 3 graphics card and also onto/into one of the heat sinks on my brand new ASUS P9x79 Pro motherboard frown.gif

My situation is almost identical to the one that Tybotikus has in this thread: http://www.overclock.net/t/1223748/help-h100-leaking-need-advice

I have a lot of respect for Corsair and the quality of their products. So much so that I chose a Corsair case, psu, ram and cooler for my build. I was tossing up between doing a custom cooling setup or using one of the closed loop cooling solutions. In the end I decided I would play it safe initially and use a closed loop system as I was worried about leaking if I did a custom cooling loop. I understand leaking CLC's are very rare though. I have the worst luck it seems.

Anyway, I now have to start the "probably" long, frustrating process of RMA'ing. I've never done it before. I only hope that Corsair will cover me for the damaged graphics card and motherboard as I spent all the money I can afford on this build.






Edited by mrpdean - 10/16/12 at 5:09pm
post #2 of 592
Man, that absolutely sucks. Best of luck with the RMA
Skylake Work Box
(11 items)
 
   
CPUMotherboardGraphicsRAM
i3 6100 ASRock H170M-ITX/DL LGA 1151 MSI 970 Gaming Ballistix Sport LT 8GB 288-Pin DDR4  
Hard DriveCoolingOSMonitor
Samsung 850  Cooler Master GeminII M4 *nix, Windows 10 BenQ 32"  
PowerCaseAudio
Corsair 430 Cooler Master Elite 130 Schitt Stack modi/magni 
CPUMotherboardRAMHard Drive
Intel i3 4130 Supermicro MBD-SLL-F-O uATX Crucial CT102472BD160B jbods 
OSMonitorPowerCase
FreeNAS IPMI Seasonig G Series SSR-450  Fractal Design R4 
  hide details  
Skylake Work Box
(11 items)
 
   
CPUMotherboardGraphicsRAM
i3 6100 ASRock H170M-ITX/DL LGA 1151 MSI 970 Gaming Ballistix Sport LT 8GB 288-Pin DDR4  
Hard DriveCoolingOSMonitor
Samsung 850  Cooler Master GeminII M4 *nix, Windows 10 BenQ 32"  
PowerCaseAudio
Corsair 430 Cooler Master Elite 130 Schitt Stack modi/magni 
CPUMotherboardRAMHard Drive
Intel i3 4130 Supermicro MBD-SLL-F-O uATX Crucial CT102472BD160B jbods 
OSMonitorPowerCase
FreeNAS IPMI Seasonig G Series SSR-450  Fractal Design R4 
  hide details  
post #3 of 592
Wow! I'm sorry dude! This is only the 2nd time I've ever seen this happened. Usually Corsair responds within 24 hours. They have really good customer service, so I doubt you'll have problems. As for your motherboard and GPU, I believe Corsair covers the cost so long as you provide an invoice or proof of purchase. Not ENTIRELY sure about that part. Let us know how it goes.
Snowtrooper
(13 items)
 
The Trooper
(14 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @ 4.5ghz Asus Maximus V Formula EVGA GTX 680 G.Skill Ripjaws 8GB 
Hard DriveHard DriveOptical DriveCooling
Samsung Spinpoint F3 Crucial M4 SSD Samsung CD/DVD Burner Corsair H80 
OSMonitorPowerCase
Windows 7 Ultimate Asus VS Series VS247H-P Seasonic x750 Cooler Master Storm Trooper 
MouseAudio
Razer Death Adder Corsair Vengeance 1500 
  hide details  
Snowtrooper
(13 items)
 
The Trooper
(14 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @ 4.5ghz Asus Maximus V Formula EVGA GTX 680 G.Skill Ripjaws 8GB 
Hard DriveHard DriveOptical DriveCooling
Samsung Spinpoint F3 Crucial M4 SSD Samsung CD/DVD Burner Corsair H80 
OSMonitorPowerCase
Windows 7 Ultimate Asus VS Series VS247H-P Seasonic x750 Cooler Master Storm Trooper 
MouseAudio
Razer Death Adder Corsair Vengeance 1500 
  hide details  
post #4 of 592
I've never done a RMA on a cooler with corsair but the RMA for my PSU was extremely fast. Mailed it monday and got confimation of them shipping one today. Not entirely sure how they cover damaged parts but they will certainly take care of you with out much/any hassle.

Sorry to hear about your dilemma frown.gif
 
Play Server
(10 items)
 
NAS
(14 items)
 
CPUCPUMotherboardRAM
Intel Xeon L5640 Intel Xeon L5640 Dell R710 Mobo Hynix 144GB DDR3 ECC PC3L-10600R 
Hard DrivePowerCaseOther
Intel X25-M G2 80GB Redundant 840W PSU Dell 710 2.5" - Google Search Appliance Dell Perc H700 Raid Controller 
OtherOther
Dell iDRAC6 Enterprise Mellanox Connectx-2 10Gb SFP+ NIC 
CPUCPUMotherboardRAM
Intel Xeon E5-2670 v1 Intel Xeon E5-2670 v1 SuperMicro X9DRL-iF 64GB Kingston ECC (kvr16r11d4/16HA) 
Hard DriveHard DriveHard DriveCooling
12x 4TB HGST 5K4000 SanDisk SSD 960GB (cache) 6x 8TB WD Red Scythe AP-29 
CoolingOSPowerCase
2x Noctua U9DXi4 FreeNAS Corsair AX750 Norco RPC-4224 
OtherOther
3x LSI 9211-8i (HBA) Mellanox Connectx-2 10Gb NIC 
  hide details  
 
Play Server
(10 items)
 
NAS
(14 items)
 
CPUCPUMotherboardRAM
Intel Xeon L5640 Intel Xeon L5640 Dell R710 Mobo Hynix 144GB DDR3 ECC PC3L-10600R 
Hard DrivePowerCaseOther
Intel X25-M G2 80GB Redundant 840W PSU Dell 710 2.5" - Google Search Appliance Dell Perc H700 Raid Controller 
OtherOther
Dell iDRAC6 Enterprise Mellanox Connectx-2 10Gb SFP+ NIC 
CPUCPUMotherboardRAM
Intel Xeon E5-2670 v1 Intel Xeon E5-2670 v1 SuperMicro X9DRL-iF 64GB Kingston ECC (kvr16r11d4/16HA) 
Hard DriveHard DriveHard DriveCooling
12x 4TB HGST 5K4000 SanDisk SSD 960GB (cache) 6x 8TB WD Red Scythe AP-29 
CoolingOSPowerCase
2x Noctua U9DXi4 FreeNAS Corsair AX750 Norco RPC-4224 
OtherOther
3x LSI 9211-8i (HBA) Mellanox Connectx-2 10Gb NIC 
  hide details  
post #5 of 592
I'll stick with air!!
Blue & Gold X79
(21 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-4930K  Asus X79-DELUXE  EVGA GTX 980 ti SC ACX 2.0 G.SKILL RipjawZ Series 16GB (4 x 4GB) 1866 
Hard DriveHard DriveHard DriveHard Drive
OCZ Vertex4 128GB (OS) WD RE4 2x500GB RAID0 WD Caviar Black 2TB OCZ Vector 180 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector180 480GB 480GB OCZ Vector 180 series OCZ Vector 180 480GB Lite-on DVD Burner 
Optical DriveCoolingOSMonitor
LG Blue Ray Burner Cooler Master TPC 812  Microsoft Windows 10 x64 Asus PB278Q 
KeyboardPowerCaseMouse
Logitech G19 Corsair HX1000 HAF932 Blue (custom paint) Logitech G500 
Mouse Pad
Staples 
  hide details  
Blue & Gold X79
(21 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7-4930K  Asus X79-DELUXE  EVGA GTX 980 ti SC ACX 2.0 G.SKILL RipjawZ Series 16GB (4 x 4GB) 1866 
Hard DriveHard DriveHard DriveHard Drive
OCZ Vertex4 128GB (OS) WD RE4 2x500GB RAID0 WD Caviar Black 2TB OCZ Vector 180 
Hard DriveHard DriveHard DriveOptical Drive
OCZ Vector180 480GB 480GB OCZ Vector 180 series OCZ Vector 180 480GB Lite-on DVD Burner 
Optical DriveCoolingOSMonitor
LG Blue Ray Burner Cooler Master TPC 812  Microsoft Windows 10 x64 Asus PB278Q 
KeyboardPowerCaseMouse
Logitech G19 Corsair HX1000 HAF932 Blue (custom paint) Logitech G500 
Mouse Pad
Staples 
  hide details  
post #6 of 592
corsair never fails to impress me with their rma's. a friend of mine here manila got his damaged parts replaced by corsair. they even gave him a freebie.

GO CORSAIR smile.gif we got corsair reps here and they're not gonna let you down. sub'd
post #7 of 592
Guess you get what you pay for... I've been watercooling for 10yrs and wouldn't have it anyother way!
Mostly For Gaming
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7-4820K EK cooled ASUS x79 680, EK cooled G.skill 16GB 
Hard DriveOptical DriveCoolingOS
512GB 840 Pro  ASUS DVD Burner 3 Loops which consist of 7 Waterblocks, 4 Radia... 8.1pro 64bit 
MonitorKeyboardPowerCase
ZR30w S-IPS 2560x1600 Ɠ19 SILVERSTONE ST 1500W Custom 
MouseMouse PadAudio
Ɠ500 Ɍocketfish SENNHEISER 
  hide details  
Mostly For Gaming
(15 items)
 
  
CPUMotherboardGraphicsRAM
i7-4820K EK cooled ASUS x79 680, EK cooled G.skill 16GB 
Hard DriveOptical DriveCoolingOS
512GB 840 Pro  ASUS DVD Burner 3 Loops which consist of 7 Waterblocks, 4 Radia... 8.1pro 64bit 
MonitorKeyboardPowerCase
ZR30w S-IPS 2560x1600 Ɠ19 SILVERSTONE ST 1500W Custom 
MouseMouse PadAudio
Ɠ500 Ɍocketfish SENNHEISER 
  hide details  
post #8 of 592
Don't stress man, the corsair guys will get you fixed up quickly.
My System
(16 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2500k @ 4.9Ghz Asus p8z68-v/gen3 EVGA 780TI Classified @ 1400Mhz EVGA 780TI Classified @ 1400Mhz 
RAMHard DriveOptical DriveCooling
8GB Gskill RipjawsX DDR3 @ 1866 4x 500GB WD + 128GB Crucial M4 1x DVD-RW Swiftech H320 
OSMonitorKeyboardPower
Win 8.1 64bit Crossover 27Q-P+ +(2)Dell P2211H + (2) 24" 1200... Razer BlackWidow Ultimate Corsair AX1200 
CaseMouseMouse PadAudio
Black NZXT Switch 810 SteelSeries Sensei  Ripper XXL FIIO E5 + Vmoda M100's with BLU Yeti on ISO Mount 
  hide details  
My System
(16 items)
 
  
CPUMotherboardGraphicsGraphics
i7 2500k @ 4.9Ghz Asus p8z68-v/gen3 EVGA 780TI Classified @ 1400Mhz EVGA 780TI Classified @ 1400Mhz 
RAMHard DriveOptical DriveCooling
8GB Gskill RipjawsX DDR3 @ 1866 4x 500GB WD + 128GB Crucial M4 1x DVD-RW Swiftech H320 
OSMonitorKeyboardPower
Win 8.1 64bit Crossover 27Q-P+ +(2)Dell P2211H + (2) 24" 1200... Razer BlackWidow Ultimate Corsair AX1200 
CaseMouseMouse PadAudio
Black NZXT Switch 810 SteelSeries Sensei  Ripper XXL FIIO E5 + Vmoda M100's with BLU Yeti on ISO Mount 
  hide details  
post #9 of 592
Went a paler shade of white when read this!!! will be checking my case more often from now on. Can only imagine how you feel. best of luck with the rma`s and keep us informed
post #10 of 592
Quote:
Originally Posted by Evilsplashy View Post

Wow! I'm sorry dude! This is only the 2nd time I've ever seen this happened. Usually Corsair responds within 24 hours. They have really good customer service, so I doubt you'll have problems. As for your motherboard and GPU, I believe Corsair covers the cost so long as you provide an invoice or proof of purchase. Not ENTIRELY sure about that part. Let us know how it goes.

I have heard they cover the cost of replacing the ruined components as well.
Skylake Work Box
(11 items)
 
   
CPUMotherboardGraphicsRAM
i3 6100 ASRock H170M-ITX/DL LGA 1151 MSI 970 Gaming Ballistix Sport LT 8GB 288-Pin DDR4  
Hard DriveCoolingOSMonitor
Samsung 850  Cooler Master GeminII M4 *nix, Windows 10 BenQ 32"  
PowerCaseAudio
Corsair 430 Cooler Master Elite 130 Schitt Stack modi/magni 
CPUMotherboardRAMHard Drive
Intel i3 4130 Supermicro MBD-SLL-F-O uATX Crucial CT102472BD160B jbods 
OSMonitorPowerCase
FreeNAS IPMI Seasonig G Series SSR-450  Fractal Design R4 
  hide details  
Skylake Work Box
(11 items)
 
   
CPUMotherboardGraphicsRAM
i3 6100 ASRock H170M-ITX/DL LGA 1151 MSI 970 Gaming Ballistix Sport LT 8GB 288-Pin DDR4  
Hard DriveCoolingOSMonitor
Samsung 850  Cooler Master GeminII M4 *nix, Windows 10 BenQ 32"  
PowerCaseAudio
Corsair 430 Cooler Master Elite 130 Schitt Stack modi/magni 
CPUMotherboardRAMHard Drive
Intel i3 4130 Supermicro MBD-SLL-F-O uATX Crucial CT102472BD160B jbods 
OSMonitorPowerCase
FreeNAS IPMI Seasonig G Series SSR-450  Fractal Design R4 
  hide details  
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Water Cooling
This thread is locked  
Overclock.net › Forums › Cooling › Water Cooling › Corsair H100 leaked onto my brand new graphics card and motherboard