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Corsair H100 leaked onto my brand new graphics card and motherboard - Page 12  

post #111 of 592
Quote:
Originally Posted by CudaBoy71 View Post

What is it? I know off topic... But i had to ask...

cooler master eisberg
post #112 of 592
Oh man I'm going through the same issue as you right now. My H100 just sprung its leak last night! So far no response from Corsair but they ask for 48 business hours to respond so here's hoping they send word tomorrow.

Here is my thread on it FYI http://www.overclock.net/t/1304484/corsair-h100-leaked-now-pc-crashes

Good luck to us both.
post #113 of 592
Thread Starter 
Quote:
Originally Posted by jsnfyl View Post

Oh man I'm going through the same issue as you right now. My H100 just sprung its leak last night! So far no response from Corsair but they ask for 48 business hours to respond so here's hoping they send word tomorrow.
Here is my thread on it FYI http://www.overclock.net/t/1304484/corsair-h100-leaked-now-pc-crashes
Good luck to us both.

Man that sucks! Good luck to you.

Make sure you take lots of photos of the problem area's as Corsair will ask for them as part of the damage claim process... if you plan to lodge one.
post #114 of 592
Thread Starter 
Quote:
Originally Posted by Blameless View Post

Are you sure the GPU is dead? You've throughly cleaned and test it?
The board should be fine. There is pretty much nothing in a PC other than hard drives and optical drives that cannot be washed.

Thanks Blameless.

If my gfx card was older, and out of warranty I probably would try to wash it and see if I could get it to go. But it's brand new. The whole build was brand new and cost me quite a lot of money so I don't really want to settle for a "washed" gfx card. Even if I could get the card working again, if I ever had any other trouble with it down the track, I think it might be quite difficult to get through a warranty claim with gigabyte if the card had obvious signs of liquid damage on it.

If you look at the photo you can see that there has been some corrosion on the metal parts that isn't going to wash away.

post #115 of 592
That is washed with the power off.There are plenty of components that will go belly up if they get wet with the power on.
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post #116 of 592
Quote:
Originally Posted by mrpdean View Post

I don't really want to settle for a "washed" gfx card. Even if I could get the card working again, if I ever had any other trouble with it down the track, I think it might be quite difficult to get through a warranty claim with gigabyte if the card had obvious signs of liquid damage on it.

Settle for a washed graphics card? They are all washed, and usually not washed well enough. PCBs are positively coated with crap (mostly flux, but all sorts of other contaminants as well) after being manufactured or having components attached. They are sprayed with or dunked in buckets of solvents before final application of heatsinks, testing, and packaging. Usually this solvent has been reused a few too many times (as cost saving measure) and leaves a faint layer of semi-sticky flux residue, which is never cleaned off. And that's how the end user gets them.

As for obvious signs of liquid damage, not going to happen, as water generally cannot damage anything a card is made of. Only certain stickers will be harmed (and most of these can be removed without damage and saved for later). Plain water cannot even damage TIMs.

Most of my hardware looks (and functions) pristine, as in better than new condition, and almost all of it has been submerged in water, and superior solvents, for cleaning more than a few times. I regularly clean flux and TIM residues with a tooth brush and liberal amounts of WD40, followed by a thorough washing with dish detergent and hot tap water, with a final rinse of distilled.
Quote:
Originally Posted by mrpdean View Post

If you look at the photo you can see that there has been some corrosion on the metal parts that isn't going to wash away.

It's hard to tell the condition of those components with crusted up ethylene glycol still all over them.
Quote:
Originally Posted by PCCstudent View Post

That is washed with the power off.

Clearly.
Edited by Blameless - 9/11/12 at 12:10pm
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post #117 of 592
Thread Starter 
Thanks Blameless, that's very useful information but I'll wait until the current RMA process has been finalised before deciding what to do with the affected parts.
post #118 of 592
Quote:
Originally Posted by mrpdean View Post

Thanks Blameless, that's very useful information but I'll wait until the current RMA process has been finalised before deciding what to do with the affected parts.
Any update on this

Any update?
    
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post #119 of 592
Thread Starter 
Sorry, I was waiting until things progressed a bit further before giving an update but here is what's been happing so far.

As I mentioned in a previous post it was going to cost me more $$ to send the H100 back to Corsair than it would cost me to purchase a new one. So I put this to Corsair in an email and asked if they would cover the costs of sending it back if the H100 was indeed found to be faulty. After a bunch of follow up emails and days of getting no reply back I PM'd CorsairGeorge again and asked if he could look into it for me. A few hours later I received and email from Corsair's Customer Service Manager which basically apologised for the delays and they also provided a pre-paid shipping label for me to send both the H100 and the graphics card and motherboard over to them. CorsairGeorge is brilliant!! Definitely the best corsair contact to go to if you want to get things done. I wish he was running the company smile.gif

When I was removing the motherboard to pack it up for shipping, I realised that I could remove the heatsink that had coolant in it. So I did that and washed it out and now the motherboard is looking brand new again. It appears that no coolant got on any of the circuitry. So I decided not to try and claim compensation for the motherboard as I think it should work/look good as new now. I shipped off the H100 and the graphics card just this morning.

One thing that does worry me is that on three occasion now I have received emails from Corsair which have included a statement saying that the maximum compensation they will give is:

$150 for a graphics card
$100 for a motherboard
and something else for RAM. Can't remember the exact amount and I don't have it in front of me at the moment.

I will be disappointed if, after all this, I only get $150 for a graphics card which cost me $489 as it will still leave me out of pocket by $339

I don't see why Corsair would risk loosing a life long customer who would have spend much more on Corsair products in future, just to save themselves $339. That amount of money is nothing to them, but it's quite a lot to me.

The reason I was happy to pay a bit extra for Corsair products was because of their excellent reputation for customer support. If they are starting to move away from that approach (and that's the impression I've been getting from these emails) than I can't see why I would buy Corsair products in the future as there are cheaper options that seem just as good, but without the excellent customer service reputation.
post #120 of 592
I wouldn't blame you for going with another company if Corsair fail to rectify this problem,

Although you have to understand how complicated it is for them as a company if Corsair start replacing hardware (Mobo's, GPU's, RAM ) all the time they will soon be out of business due to the amount of people that would tamper with their products because they know that they are going to get replacement parts for nothing,
And as quickly as this market moves then there would be quite a few people getting free hardware upgrades as well,,,,

I seriously hope they help you out as much as they can, at least you have been honest to the fact that you did not forward your Mobo because it looked like it has not suffered,

All the best
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