Quote:
Originally Posted by mrpdean 
Sorry, I was waiting until things progressed a bit further before giving an update but here is what's been happing so far.
As I mentioned in a previous post it was going to cost me more $$ to send the H100 back to Corsair than it would cost me to purchase a new one. So I put this to Corsair in an email and asked if they would cover the costs of sending it back if the H100 was indeed found to be faulty. After a bunch of follow up emails and days of getting no reply back I PM'd CorsairGeorge again and asked if he could look into it for me. A few hours later I received and email from Corsair's Customer Service Manager which basically apologised for the delays and they also provided a pre-paid shipping label for me to send both the H100 and the graphics card and motherboard over to them. CorsairGeorge is brilliant!! Definitely the best corsair contact to go to if you want to get things done. I wish he was running the company
When I was removing the motherboard to pack it up for shipping, I realised that I could remove the heatsink that had coolant in it. So I did that and washed it out and now the motherboard is looking brand new again. It appears that no coolant got on any of the circuitry. So I decided not to try and claim compensation for the motherboard as I think it should work/look good as new now. I shipped off the H100 and the graphics card just this morning.
One thing that does worry me is that on three occasion now I have received emails from Corsair which have included a statement saying that the maximum compensation they will give is:
$150 for a graphics card
$100 for a motherboard
and something else for RAM. Can't remember the exact amount and I don't have it in front of me at the moment.
I will be disappointed if, after all this, I only get $150 for a graphics card which cost me $489 as it will still leave me out of pocket by $339
I don't see why Corsair would risk loosing a life long customer who would have spend much more on Corsair products in future, just to save themselves $339. That amount of money is nothing to them, but it's quite a lot to me.
The reason I was happy to pay a bit extra for Corsair products was because of their excellent reputation for customer support. If they are starting to move away from that approach (and that's the impression I've been getting from these emails) than I can't see why I would buy Corsair products in the future as there are cheaper options that seem just as good, but without the excellent customer service reputation.
Sorry, I was waiting until things progressed a bit further before giving an update but here is what's been happing so far.
As I mentioned in a previous post it was going to cost me more $$ to send the H100 back to Corsair than it would cost me to purchase a new one. So I put this to Corsair in an email and asked if they would cover the costs of sending it back if the H100 was indeed found to be faulty. After a bunch of follow up emails and days of getting no reply back I PM'd CorsairGeorge again and asked if he could look into it for me. A few hours later I received and email from Corsair's Customer Service Manager which basically apologised for the delays and they also provided a pre-paid shipping label for me to send both the H100 and the graphics card and motherboard over to them. CorsairGeorge is brilliant!! Definitely the best corsair contact to go to if you want to get things done. I wish he was running the company
When I was removing the motherboard to pack it up for shipping, I realised that I could remove the heatsink that had coolant in it. So I did that and washed it out and now the motherboard is looking brand new again. It appears that no coolant got on any of the circuitry. So I decided not to try and claim compensation for the motherboard as I think it should work/look good as new now. I shipped off the H100 and the graphics card just this morning.
One thing that does worry me is that on three occasion now I have received emails from Corsair which have included a statement saying that the maximum compensation they will give is:
$150 for a graphics card
$100 for a motherboard
and something else for RAM. Can't remember the exact amount and I don't have it in front of me at the moment.
I will be disappointed if, after all this, I only get $150 for a graphics card which cost me $489 as it will still leave me out of pocket by $339
I don't see why Corsair would risk loosing a life long customer who would have spend much more on Corsair products in future, just to save themselves $339. That amount of money is nothing to them, but it's quite a lot to me.
The reason I was happy to pay a bit extra for Corsair products was because of their excellent reputation for customer support. If they are starting to move away from that approach (and that's the impression I've been getting from these emails) than I can't see why I would buy Corsair products in the future as there are cheaper options that seem just as good, but without the excellent customer service reputation.
I would like Corsair to show me where you can a Gtx 670 for 150$? ill take 4....
Vishera Fan Boi Slayer
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Vishera Fan Boi Slayer
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