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Corsair H100 leaked onto my brand new graphics card and motherboard - Page 20  

post #191 of 592
Quote:
Originally Posted by Majin SSJ Eric View Post

I'm still staggered Corsair George hasn't come back to respond in this thread. Didn't he say they "would make it right for you" early in the thread? $150 and a $100 SSD for a 670 isn't really "making it right" in my opinion...
Agreed. This is in no way near the ballpark of "making it right". I had thought that Corsair was among the better companies in properly conducting customer service. I have managed or worked in plenty of customer service or customer care departments for years, and never would this have been acceptable at any of those jobs. The cost of settling up to a fair amount of compensation to the customer is always far less that of alienating or upsetting the customer with subpar reimbursement or service. mad.gif

They should at least send you back the old card so that you can try the wash it, as blameless suggested.
Bloodshot
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post #192 of 592
I've just personally seen him do a lot for other members here on OCN and am shocked he hasn't been proactive in helping you. You didn't like call him any bad words or threaten to kill his dog or anything did you??? Lol...
post #193 of 592
Thread Starter 
Quote:
Originally Posted by Junkboy View Post

If you notice at the start of this thread pretty much everyone universally said Corsair will take care of it becuase of the brand and past history of RMA service everyone has received from them, if this is no longer the case maybe it's time to stop holding them in such high regards.

Thanks Junkboy. My thoughts exactly.
Quote:
Originally Posted by Junkboy View Post

Good luck man, I hope it all goes well. Also have them send back the GPU see if you can salvage it if they're only willing to give you a stupid sum of $150 for it. mad.gif

I just assumed they would return my GPU. I hope they do. I guess I should email them and make sure.
post #194 of 592
you will be happy with the service. I had to RMA my 1000HX and i just sent them the PSU no cables, and i got a brand new sealed unit in replacement.
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The 3rd Concept
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post #195 of 592
Thread Starter 
Quote:
Originally Posted by Majin SSJ Eric View Post

I've just personally seen him do a lot for other members here on OCN and am shocked he hasn't been proactive in helping you. You didn't like call him any bad words or threaten to kill his dog or anything did you??? Lol...

LOL.. No, I've only had good things to say about CorsairGeorge... and his dog biggrin.gif
post #196 of 592
Quote:
Originally Posted by grandpapasmurf View Post

you will be happy with the service. I had to RMA my 1000HX and i just sent them the PSU no cables, and i got a brand new sealed unit in replacement.
You obviously did not read the thread. I wouldn't be "happy" after this kind of crap. I'm not "happy" just reading about it.
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post #197 of 592
This makes me kind of worried about the H100 in my rig. Attached to a 3770K, Maximus Formula V and a GTX680 underneath it... These cards run for about £400 ($640) over in the UK and would be furious if they then offered me less than £100 for the damage it would most likely cause. Do they really think that people using a cooler like a H100 are going to be running cards as cheap as the amount they're offering?!

I wouldn't let it go. Contact George again because this definitely isn't making it right. I will certainly think twice about recommending a H series (or any series) product if this is what happens in the rare occasion of it going wrong and causing damage.

It may even be in your best interest to link them to this thread to see what sort of reaction this is causing and how much money they could be losing out on by not covering you...
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post #198 of 592
Thread Starter 
Quote:
Originally Posted by Defunctronin View Post

The cost of settling up to a fair amount of compensation to the customer is always far less that of alienating or upsetting the customer with subpar reimbursement or service.

Thanks Defunctronin, that's what I would have thought as well. Seems like an odd move to me. It was that excellent customer service that distinguished them from all the rest. Now, as others have pointed out, there are other brands that are just as good, but cheaper.
post #199 of 592
Yeah i to have recommended the H coolers to people on the strength of "if it fails Corsairs will put it right" Seems this is NOT the case anymore:rolleyes:. I understand people will try to abuse ANY sort of claims/RMA service but the simple way to sort this out would be NOT to give money BUT TO ACTUALLY REPLACE THE PARTS like for like (or nearest to) then people won't regret their GPU purchase and think they can "pop the 'ole pipe on the H100" and get their money back. If they know they will be getting the SAME hardware back it might make them think twice. Sure you will still get some douche trying to get the money for their "fried" bits back but surely a good RMA tech should know when it is actual liquid damage??

Shame the Corsair rep hasn't at least bothered to give us the lowdown on this "new" claims procedure. The sad thing as with all you other people i was smiling at the start thinking "this guy will be taken care of just like Corsairs usually do:thumb:"........ Now i'm thinking they REALLY DID "take care of him" (hitman style!). Makes my blood boil imho:mad: if your product was faulty and killed someone's 670 well imho you should darn well replace the 670 OR offer the cash to do so. Not offer a paultry $150 and an SSD (which they might NOT even want!). Gee i dunno maybe they want to continue gaming with their GeForce 670 that was working fine before your cooler sprung a leak.

Had a few build to do this year for people and ALL of them were getting low end H coolers (prob the 60) because i told the people that they were good and the company "backed" their product....... After this NONE of them are now because imho i can't say 100% that the owners will be taken care of in case of any faults and i'll be damned if i'm paying for any defects in manufacturing. (sigh). To me Corsairs ALWAYS stood for "we have faith in our products 100% AND back them with out question" THATS WHY I WAS HAPPY TO PAY ANY PREMIUM over other manufacturers.

So sad.

Thanx.
    
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post #200 of 592
Thread Starter 
Quote:
Originally Posted by Crooksy View Post

It may even be in your best interest to link them to this thread to see what sort of reaction this is causing and how much money they could be losing out on by not covering you...

Thanks Crooksy. I did send them a link to this thread early on in the RMA process. Not sure if they are still watching it though. I'm still waiting to hear back from them about getting $$ instead of a replacement H100. If I don't hear back from them soon I will email their customer service manager and link to this thread again. He's the one that should be all over this IMHO.
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