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Corsair H100 leaked onto my brand new graphics card and motherboard - Page 24  

post #231 of 592
Boris, unfortunately their past history has been, to be honest, impeccable! I mean absolutely flawless and most people who've ever dealt with them in the past have said they've been far and way the best company to deal with and have the best RMA service they've ever experience. Things are changing, I would assume you're on the right track as far management and policy changes.

It will take awhile for word to spread, but with really unfair stories like yours and mrpdean's their previous infallible imagine will slowly erode away and we'll be left with just another company with terrible service. I still hope they right this wrong but the damage to their reputation and imagine has taken quite the blow to anyone who reads this thread.

I liked them too..... sad-smiley-002.gif
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post #232 of 592
Even a 1% chance of a leak is enough to keep me away.
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post #233 of 592
I've only had one experience with Corsair CS. I received a 6GB set of Dominators for my old i7 rig and a couple of the fins on the heatsink were bent straight out of the box.

I e-mailed them and after a couple of days they responded asking for the entire set to be returned. I explained that it was just the detachable heatsink that was bent and requested just another single piece to be sent but they declined.

Wasn't going to return the set and be without for a week or two for a bent fin and didn't bother me enough to follow it through.

Not an example of great customer care if you ask me.
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post #234 of 592
I'm really surprised, My customer service experience with them was awesome. I had a replacement H100 for the one that stopped working in like a week, give or take an extra day. That sucks. Hope it works out for you.
post #235 of 592
Quote:
Originally Posted by Saiyansnake View Post

Even a 1% chance of a leak is enough to keep me away.

I believe the standard which most companies operate within as far as faulty units is usually 3-5% anything more and it's a huge problem anything less and they're doing an uber job in QC. Pretty much anything you're ever bought has at least a 1% chance of failure, though I get your point. I just wanted to tease . poke.giftongue.gif
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post #236 of 592
Wow I've read this whole thread like 3 times and it makes me think did i make the right decision, should i take it back my H100 to MC and get an air cooler thinking.gif
I also have a GTX 670sc and to hear this is just like wow
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post #237 of 592
Quote:
Originally Posted by bambino167 View Post

Wow I've read this whole thread like 3 times and it makes me think did i make the right decision, should i take it back my H100 to MC and get an air cooler thinking.gif
I also have a GTX 670sc and to hear this is just like wow

Depends on if you are willing to take the small risk of a leak. If you brought it because you believed you'd be compensated if the worst happened, then it's possible that belief might be misplaced. On the other hand, a leak is very unlikely, and if you are prepared to take that risk...
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post #238 of 592
U guess just like asus, corsair's customer service has gone down to the crapper too. I was a corsair fanboy, if there is an option i always choose corsair's and i always recomment them. But with this quality of service that they are showing, there is no way im going to stick with them, even george doesn't want to chime in anymore
post #239 of 592
Quote:
Originally Posted by ghostrider85 View Post

U guess just like asus, corsair's customer service has gone down to the crapper too. I was a corsair fanboy, if there is an option i always choose corsair's and i always recomment them. But with this quality of service that they are showing, there is no way im going to stick with them, even george doesn't want to chime in anymore

George knows he would get an ass chewing ...

I guess when ever my AX1200 life is over.. it is time to start looking at cooler Master PSUs now... as they have came along way in recent years...
    
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post #240 of 592
Won't be buying any more Corsair products. Regardless of this thread, that GPU replacement policy is pathetic. They know damn good and well the audience they are catering too with those coolers is people like ourselves. And people like ourselves do not have sub $150 GPUs.

Pathetic.

@OP: I hope CorsairGeorge comes through. He has people on a half dozen forums watching. We are the people that build PC's for friends and for work. Please don't be an idiot and go the way of BFG, Corsair.
    
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