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Corsair H100 leaked onto my brand new graphics card and motherboard - Page 33  

post #321 of 592
I would possibly rethink the H100 and the AX1200i as they are to components that if they broke they could easily damage the rest of your components and it might turn out that Corsair won't fully compensate you but as far as RAM goes I've never seen someone have any other components damaged by faulty RAM.
post #322 of 592
wow, its amazing how ocn as a community has come together to fight as one against a cooperation for what's right. I'm impressed.

Gl op
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post #323 of 592
Hey there OP, please keep updating this on the situation.. Because I'm starting to fear for my Corsair/MSI build =S

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post #324 of 592
If they really won't replace your gpu $$ but are offering parts. Then get equal amount Corsair parts for your gpu imo? That's what they said right?
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post #325 of 592
Quote:
Originally Posted by HighwayStar View Post

If they really won't replace your gpu $$ but are offering parts. Then get equal amount Corsair parts for your gpu imo? That's what they said right?

He needs a GPU though. It's annoying if they give him things that he doesn't want to just sell them in order to get the funds he needs.
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post #326 of 592
I to am glad we can all try to do something about this. I don't have anything against Corsairs BUT i feel in this incident they have chosen to shaft this guy and for what in the money they make off US ALL is cents in the $. And by not at least posting something in this thread (choosing to just ignore the matter) i feel they are doing themselves and the ENTHUSIASTS who have got them to where they are by purchasing their products and recommending/using them in builds for PC n00bs:p. Now if this was one of the myriad of lesser manufacturers you would just "move on and steer clear in the future" BUT it's Corsair you can't get a bigger company in PC components really!

If they were to really think who MAKES the company what they are it's not the darn CEO or even the tech's/designers IT'S US whop choose to support the company and MOST of the time pay over the odds for the name BECAUSE WHEN THE CHIPS ARE DOWN WE HOPE CORSAIR WILL APPRECIATE IT and HELP US OUT!! Which now is not the case SO i shall be finding ANOTHER company to purchase from and hope (for now!) this company understands that when you go cheap and disrespect your SOURCE OF INCOME people will just walk away and support someone else...... Until they get big enough not to give a damn then the cycle repeats:rolleyes:. I now will be looking into one of those Cooler Master units to replace this H50 sure they are not sealed and could leak BUT i'm sure the performance offered will be night and day over the H50 and i will just leak test it.

It's sad really as i'm MORE than happy with my Corsair PSU/DDR3 but don't feel i want to continue to support a company that doesn't support it's OWN PRODUCTS.

Thanx.
    
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post #327 of 592
Just read through this thread and it is a public relations nightmare for Corsair. If they are selling something "sealed for life" it is clearly not fit for purpose if leaks after the first couple of months. I can understand why the have to draw a line on rembursement somewhere, but really they should clearly state the limits they impose on the box. They must do this going forward so at least users know the financial exposure they are at vs. total risk if they build loops themselves.

One point I noticed regarding the warranty I felt was not completely made clear (apologies if I missed it). The EU requires the manufacturer to supply two years warranty, so in the UK the first year warranty is with the reseller and the second year is with the manufacturer. This is how EU & UK law both work together to protect consumers. I know you are in Australia so quoting UK law is only of academic interest but look here at "Claiming compensation for consequential loss":

http://www.accc.gov.au/content/index.phtml/itemId/962098

I think you should be persuing this through your reseller (supplier) now Corair have admitted a manufacturing fault, the reseller can sort it out with Corsair.

GL with it and remember in the grand scheme of things this stuff is not that important even though it is a financial hit if you accept Corsairs offer. You seem to have a good handle on things.
    
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post #328 of 592
If i was your i would demand a replacemtn veido card or fulll refund of the purchase price of the card and not accept anything less.


are they offering you a ssd + $150 as replacement ? or did your ssd also get damaged?
post #329 of 592
If we can get this thread blown up, corsair will be forced to do something - negative publicity on a public domain like this is PR's worst nightmare. Instead of trying to pursue them directly as they evidently aren't replying to emails etc, try to show how poor their C.S has become on here. $150 for compensation for a $500 graphics card is no way 'compensation'. This is poor. Contact George and tell him, quite bluntly, that this isn't going to work - at the end of the day, he's not your friend however nice he is, he is a rep and should be representing the company he works for, and he is a direct link to the company.
You've tried the 'nicey, nicey, patient' approach and it hasn't worked. It's time to go on the offensive and show corsair that this won't cut it.
Good luck to everyone, and i seriously hope this mess gets sorted out.
post #330 of 592
^That's right they only had to put on the box that this closed loop cooler is sealed for life HOWEVER if damages should occur Corsairs will pay upto (insert amount) toward replacement parts. That way the user has the opportunity to weigh up the odds for their particular rig/parts (different for some guy with a GTX 420 to some guy wit 690 QuadSLi!). BUT they never made the change in policy clear (i never heard it mentioned anywhere!). So people are buying these new H coolers thinking the old "we fix ANY issues regarding leaks" instead of "if your i7 with 32 GB of DDR3 SSD RAID array and 690 QuadSLi gets hosed we give you enough money to replace the RAM"...... If you are lucky.

As said it is sold as SEALED FOR LIFE no maintenance with NO USER SERVICEABLE PARTS so if it leaks it is not fit for purpose therefore FAULTY and all damages from faulty goods should be paid WITHOUT question OR "sweeteners" of SSD drives (unless Corsair now do them with integrated Nvidia "Kepler" 670 GPU's). The guys GPU is toast NOT HIS SSD! So anyone in their right mind would know this is what needs to be replaced.

They have made this whole matter 1000% worse through just trying to save a buck. If they would have just replaced his 670 (maybe even just a reference one!) people would have left this thread thinking "fair play to Corsair" for helping a user/customer out. Instead they just alienated LOADS of their user base lost custom from existing (some LONG TIME users!). And made non customers think twice about purchasing an unbacked product with ever decreasing quality control it seems. Seems the way with MOST corporations/big companies now get big/build a name for yourself regarding "quality" then outsource your construction to the cheapest OEM you can find then ride your "brand name" to death on the back of the "quality brand" you picked up at the start whilst making the most you can until your customer catch on and leave in droves.

Have to say still annoyed that NOT ONE person from Corsair has had the brass to at least give us the company policy so we ALL KNOW IT instead rather than just staying away from this thread like it's radioactive! I personally would NOT be looking for a slanging match/argument JUST TO FIND OUT WHY THIS IS NOW THE CASE.

Sad times:rolleyes:.

Thanx.
    
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