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Corsair H100 leaked onto my brand new graphics card and motherboard - Page 59  

post #581 of 592
Quote:
Originally Posted by EasterEEL View Post

I have used an H70 in one system for over two years I am please to confirm without problem. It came with user agreement paperwork (including limited warranty & limitation of liability) which clearly states Corsair total liability, whether for breach of contract, warranty, tort is limited to the price of the product etc etc. Anything else Corsair may have done for users (as reported here and other forums) is just good customer service, I have never thought that constituted a policy overriding the paperwork the product came with.
I do agree adding warning box labels stating limited liability would clarify, but I can't think of many manufacturers that do that, my washing machine/dishwasher came with user agreement paperwork similar to my H70, should they also use warning box labels? Because they don't.

Both great points, but it is unfair to gain sales by having an unoffical policy that's semi official but they don't put it in writing which to your point could also be seen as awesome customer service. Again I understand why corsair is changing their unofficial policy but it sucks some who might've stuck with high end air might get system rigs ruined if anything should happen. Which is odd to me since like you and Corsair George said the faulty rate is so low I wouldn't think it would've been such a huge issue.

Hopefully Corsair comes to a middle ground since I do think they will have very few claims.
Quote:
Originally Posted by Mr.Pie View Post

can you scan that page and upload it here just for the record so we can see?

Most of us have seen it, it does absolve them from most legal and technical standpoints . But yeah it certainly exists.
Edited by Junkboy - 10/19/12 at 7:16am
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post #582 of 592
Quote:
Originally Posted by Mr.Pie View Post

can you scan that page and upload it here just for the record so we can see?

Standard fare.

http://www.overclock.net/g/i/1092928/a/792536/sort/display_order
    
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post #583 of 592
Quote:
Originally Posted by EasterEEL View Post

I have used an H70 in one system for over two years I am please to confirm without problem. It came with user agreement paperwork (including limited warranty & limitation of liability) which clearly states Corsair total liability, whether for breach of contract, warranty, tort is limited to the price of the product etc etc. Anything else Corsair may have done for users (as reported here and other forums) is just good customer service, I have never thought that constituted a policy overriding the paperwork the product came with.
I do agree adding warning box labels stating limited liability would clarify, but I can't think of many manufacturers that do that, my washing machine/dishwasher came with user agreement paperwork similar to my H70, should they also use warning box labels? Because they don't.

It doesn't matter if they say that they are responsible or not, according to the law they are responsible.
post #584 of 592
Quote:
Originally Posted by ghostrider85 View Post

It doesn't matter if they say that they are responsible or not, according to the law they are responsible.

This is still going on, back and forth on this... ok, it's a ton of posts now.. so tl;dr. Responses to this have already been addressed, so read before you go more on that topic... or cite a specific law to support yourself. Remember... OP is in Australia too. That changes a LOT.
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post #585 of 592
Quote:
Originally Posted by Valor958 View Post

This is still going on, back and forth on this... ok, it's a ton of posts now.. so tl;dr. Responses to this have already been addressed, so read before you go more on that topic... or cite a specific law to support yourself. Remember... OP is in Australia too. That changes a LOT.

And those responses are just plain wrong.
post #586 of 592
Not too much to add to this, but I'm wondering if anyone does what I do when I do when I play with some fittings or change my system in some way? I turn my computer on its side so if anything leaks, the water won't hit any boards. I just had a very hard time cranking a system up with that block right over a brand new $450 vid card. My wife thinks it's funny, but it has saved me on one occasion. I know a closed system is different. You don't expect that to be able to leak in that area.
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post #587 of 592
Quote:
Originally Posted by ghostrider85 View Post

And those responses are just plain wrong.


LOL. Thanks for showing your lack of insight into anything relevant... poke.gif
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post #588 of 592
Quote:
Originally Posted by Valor958 View Post

LOL. Thanks for showing your lack of insight into anything relevant... poke.gif

I would've ripped Corsair a new ...well you know.

It's 100% their fault this happened, repercussions need to be given for faulty manufacturing.

Not only did they mess up your components, but they inconvenienced you and wasted days of your time. You should be getting back more than you lost not less or equal to.

Unless nothing shorted. Sorry thread was too long. frown.gif
post #589 of 592
Quote:
Originally Posted by Junkboy View Post

Corsair George said the faulty rate is so low

Repeat post from earlier in the thread, since Corsair did not respond:
Quote:
Originally Posted by CorsairGeorge View Post

Volume increased, and our product lines have expanded. When we had two liquid coolers selling x units per month, it was fine. Now we have five liquid coolers selling YYYY units per month, and we can't expand our customer service team at a 1:1 rate.

So you are saying that the problem is to do with staffing levels?
Quote:
Also, since we've been shipping liquid cooling for over 3 years, the number of units in the field increases every month, which increases the potential number of failures. Very basic stuff.

Is there currently no limit to how long a user can have owned a product and still register a damage claim? So can a user register a damage claim on a product that is out of warranty?

If not, and if the product must be within warranty, then surely the number of units in the field would be limited by that, and if there were a ton of units in the field, then sales must be great, so the "tiny" proportion of cases in which a Corsair product goes wrong within the warranty period and causes consequential damage to someones property must equate to a "tiny" total number of cases, the cost of which should not be unbearably high given the level of sales?

You see, I'm a little confused. If you're selling so much stuff, and there's this massive population of units in the field that are eligible for damage claims if they fail, then Corsair must be making good money on these products, so it's surprising to me that there would be any scalability problem in servicing the "tiny" number of cases in which users have hardware damaged and incur expense as a result of product failure.

Quote:
As for what I can say, I just checked the stream of emails back and forth between the OP and Corsair, and we've been in constant contact since 9/14, every day or two we exchange an email and try to come to a conclusion. On Saturday we offered him full refund on his H100, and I think today he's asking for a new headset instead of an SSD in compensation for his dead GPU.

While I'm glad you have got involved in the thread, and I am hopeful you will be more responsive than other Corsair employees, the OP has actually commented in the thread that he has been very disappointed with the slow responses from customer service. In an earlier post in this thread he said:
Quote:
I think if you live in America you might have a slightly better chance as you can call them constantly to chase them up. It's a bit of a pain when you live on the other side of the world. I know that I could install Skype and stay up all night calling them. But really that shouldn't be necessary in this day and age. An email should be sufficient and they should respond to them in a timely manner.

He has also posted that:
Quote:
they have had my faulty H100 and damaged GPU for a week now (my time, might only be 6 days their time) but still no news from them

and earlier:
Quote:
After a bunch of follow up emails and days of getting no reply back I PM'd CorsairGeorge again and asked if he could look into it for me. A few hours later I received and email

(Incidentally, my commendation on the fact that it seems that messaging you on a forum seems to get things done, I am sure that is not your job and it's nice that you try and help out where you can - it really shouldn't be necessary for you to do that though).

and
Quote:
email Corsair.....wait.....wait.....email them again....wait.....get apology from them asking me to wait 3-5 business days....wait....wait....wait....wait....wait....PM CorsairGeorge.....get another apology email from them for the delay.....take another step toward completing the RMA process....repeat


So I wonder whether you must have missed long gaps in the email chain you reviewed, or if the part you did review was at a point where communication was ongoing? It's not as though he hasn't posted repeatedly that communication and service have been extremely poor, which has also been my experience with your customer service department.

[CUT AS NO LONGER RELEVANT NOW THAT CORSAIR HAVE AGREED COMPENSATION FOR LOSSES IN FULL]

EDIT: I just noticed another user with a leaking H100 here http://www.overclock.net/t/1304484/corsair-h100-leaked-now-pc-crashes not sure if you'd noticed it.
Edited by BorisTheSpider - 10/19/12 at 7:28pm
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post #590 of 592
Quote:
Originally Posted by Valor958 View Post

This is still going on, back and forth on this... ok, it's a ton of posts now.. so tl;dr. Responses to this have already been addressed, so read before you go more on that topic... or cite a specific law to support yourself. Remember... OP is in Australia too. That changes a LOT.

In Australia, The Competition and Consumer Act 2010 would be relevant. That said, any legal action would probably be better brought in the US where, if anything, consumers are even more strongly protected.
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