Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › Crash Analysis and Debugging › continous random shutdowns with no BSOD - hardware problem?
New Posts  All Forums:Forum Nav:

continous random shutdowns with no BSOD - hardware problem?

post #1 of 8
Thread Starter 
so I preface this by saying I fully expect some of you to tell me what to post from my event viewer, etc, but this is so new to me that I am going to need some guidance...and here's why. I DON'T get a BSOD or any events recorded other than an error that the system shut down unexpectedly and a critical - kernel-power that the system rebooted without shutting down first, etc. Or at least I might not understand what some of the warning messages are, but they are not proceeding the critical error after restart with anything that looks alarming. Also my computer has restarted itself after being off for several minutes to several hours other times and I have disabled all wake on lan features that I can find in both UEFI and OS. It hasn't done that much if at all lately so obviously my big problem is it just shutting off while I am working. My system is in my sig and I am all ears folks. I am really disappointed as this is my first build and I believed I bought quality items, did everything right and followed so many of your tutorials for building and installing and such. I am a technical sponge so I can learn what to do if I know how to diagnose it. The only things I have down are as follows.

Enabled XMP profile for G.Skill Sniper 1600Mhz low voltage memory - 2x8GB (maybe you'll tell me to first reset that to default, I'll do that first after this post)
Installed Win 7 pro OS on OCZ Agility 4
Installed all of the updated drivers from ASUS's website
Performed all of Sean's SSD optimizations, minus a few things like remove GUI boot and I did not remove my pagefile. I lowered it to 1024.
Installed Avast
Connected to my router
Let win update do it's thing for seemingly hours.
Then I installed my software and apps.

I'll preface this by saying that when I was learning my UEFI BIOS before my OS disk arrived, none of this happened. I would play in my BIOS, not changing anything, but just learning menus and it never just shut down. I also thought it was the atheros wifi driver the other day and I repaired it and it still happened (the shut down without bsod that is) and then I hardwired lan and it has happened twice within 15 min of restart today after I finally put my PC were I wanted to on my desk and reconnected everything. Thanks in advance to any solutions and I'll post what I can when you all ask me for certain logs. I really don't want to start over with OS install...this is the second time already because I made the stupid hidden partition by accident the first time when I forgot to format the SSD myself...and yes, it did the shut downs then too.

doh.gif
    
CPUMotherboardGraphicsRAM
i-3570K - 4.5GHz ASUS P8Z77-V MSI TF GeForce GTX 660 2G/OC - 1254MHz G.Skill Sniper - low voltage - 1866MHz CL10 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 4 WD Caviar Blue LG DVD RW GH50N Cooler Master Hyper 212 Evo - push/pull 
OSMonitorMonitorKeyboard
Win 7 Pro Dell 22in Dell 17in Net Media SNT-1053 
PowerCaseMouseAudio
SeaSonic M12II 620W Rosewill Challenger U3 Logitec wheel JBL 2.1 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i-3570K - 4.5GHz ASUS P8Z77-V MSI TF GeForce GTX 660 2G/OC - 1254MHz G.Skill Sniper - low voltage - 1866MHz CL10 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 4 WD Caviar Blue LG DVD RW GH50N Cooler Master Hyper 212 Evo - push/pull 
OSMonitorMonitorKeyboard
Win 7 Pro Dell 22in Dell 17in Net Media SNT-1053 
PowerCaseMouseAudio
SeaSonic M12II 620W Rosewill Challenger U3 Logitec wheel JBL 2.1 
  hide details  
Reply
post #2 of 8
Quote:
Originally Posted by stellamonster7 View Post

so I preface this by saying I fully expect some of you to tell me what to post from my event viewer, etc, but this is so new to me that I am going to need some guidance...and here's why. I DON'T get a BSOD or any events recorded other than an error that the system shut down unexpectedly and a critical - kernel-power that the system rebooted without shutting down first, etc. Or at least I might not understand what some of the warning messages are, but they are not proceeding the critical error after restart with anything that looks alarming. Also my computer has restarted itself after being off for several minutes to several hours other times and I have disabled all wake on lan features that I can find in both UEFI and OS. It hasn't done that much if at all lately so obviously my big problem is it just shutting off while I am working. My system is in my sig and I am all ears folks. I am really disappointed as this is my first build and I believed I bought quality items, did everything right and followed so many of your tutorials for building and installing and such. I am a technical sponge so I can learn what to do if I know how to diagnose it. The only things I have down are as follows.
Enabled XMP profile for G.Skill Sniper 1600Mhz low voltage memory - 2x8GB (maybe you'll tell me to first reset that to default, I'll do that first after this post)
Installed Win 7 pro OS on OCZ Agility 4
Installed all of the updated drivers from ASUS's website
Performed all of Sean's SSD optimizations, minus a few things like remove GUI boot and I did not remove my pagefile. I lowered it to 1024.
Installed Avast
Connected to my router
Let win update do it's thing for seemingly hours.
Then I installed my software and apps.
I'll preface this by saying that when I was learning my UEFI BIOS before my OS disk arrived, none of this happened. I would play in my BIOS, not changing anything, but just learning menus and it never just shut down. I also thought it was the atheros wifi driver the other day and I repaired it and it still happened (the shut down without bsod that is) and then I hardwired lan and it has happened twice within 15 min of restart today after I finally put my PC were I wanted to on my desk and reconnected everything. Thanks in advance to any solutions and I'll post what I can when you all ask me for certain logs. I really don't want to start over with OS install...this is the second time already because I made the stupid hidden partition by accident the first time when I forgot to format the SSD myself...and yes, it did the shut downs then too.
doh.gif




The first thing that would come to my mind in this kind of situation would be a problem with your PSU, but since it happens in the UEFI (which use minimal ressources) I doubt that it's your power unit's fault.


So, to troubleshoot your issue, you should remove parts that might be faulty from your computer and then test to see if it still crash. You need to remove 1 part at a time, then test, then put it back, then remove another one, then test, etc. (you need to test all the parts, I would recommend doing a clean install for both storage drives and testing them separatly without anything else connected to your motherboard)

Try your ram one at a time too, you really need to test everything

If you can not find the faulty part this way, you should try to do a clean install, which include both the OS and your BIOS.


If nothing else work I could suspect a faulty board.



EDIT : try to dust your motherboard / remove any debris that may lay around. You could also remove it completely from your case and see if it work. Your case could be shorting the board due to bad grounding, or something.
Edited by splinterize - 9/2/12 at 11:18am
post #3 of 8
Thread Starter 
let me clarify since I wrote so much above. it does NOT happen when I was in UEFI BIOS. One thing, my 8 pin cord is really getting crushed by the back of the heat sink fan opening when it turns the corner..I'll try taking it out the case.
    
CPUMotherboardGraphicsRAM
i-3570K - 4.5GHz ASUS P8Z77-V MSI TF GeForce GTX 660 2G/OC - 1254MHz G.Skill Sniper - low voltage - 1866MHz CL10 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 4 WD Caviar Blue LG DVD RW GH50N Cooler Master Hyper 212 Evo - push/pull 
OSMonitorMonitorKeyboard
Win 7 Pro Dell 22in Dell 17in Net Media SNT-1053 
PowerCaseMouseAudio
SeaSonic M12II 620W Rosewill Challenger U3 Logitec wheel JBL 2.1 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i-3570K - 4.5GHz ASUS P8Z77-V MSI TF GeForce GTX 660 2G/OC - 1254MHz G.Skill Sniper - low voltage - 1866MHz CL10 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 4 WD Caviar Blue LG DVD RW GH50N Cooler Master Hyper 212 Evo - push/pull 
OSMonitorMonitorKeyboard
Win 7 Pro Dell 22in Dell 17in Net Media SNT-1053 
PowerCaseMouseAudio
SeaSonic M12II 620W Rosewill Challenger U3 Logitec wheel JBL 2.1 
  hide details  
Reply
post #4 of 8
Quote:
Originally Posted by stellamonster7 View Post

let me clarify since I wrote so much above. it does NOT happen when I was in UEFI BIOS. One thing, my 8 pin cord is really getting crushed by the back of the heat sink fan opening when it turns the corner..I'll try taking it out the case.


Oh, well it could be an issue with your power supply.

You should try to severly undervolt and underclock your ram, CPU and VGA adapter, from there you should be able to find the faulty piece.



Try to run some stress programs, such as prime 95 or furmark. If it give you an instant shutdown it's either your PSU or the part that is being stressed.




EDIT: Unfortunately, there are no easy ways to know exactly why you are experiencing such issues. The only way you can find out is by testing your components one by one. What I was trying to do in my last two posts is to give you clues on how to do it.
post #5 of 8
Thread Starter 
yeah, I see what you're saying. common sense, you'll never know if you change more than one thing. I had a feeling there was no easy fix. I almost wish it was a bsod and then you'd be like, oh I know what that error is, etc

I am right there with you on PSU possibility, but I guess I am in disbelieve because it's SeaSonic...but I guess even robots on production lines have a bad day...lol. HW monitor says my 12v rail is at 7, but that's crap and I've googled that error and AI suite and BIOS says its fine at 12 something.

I'll leave you with this thought to possibly comment on. how about my case, could the power button be crap? whenever I was using the ole screw driver shorting approach on the test bench I swear this didn't happen from what I remember. Yes, you're probably thinking as you look at my rig, why did I go with this cheap Rosewill case. It was the cheapest with USB3 cause I changed all the fans anyway and the other were ugly IMO, but have you heard of the power button actually shorting? Perhaps I just justified adding that to list...pull that pin and short it myself for a while. Thanks.
    
CPUMotherboardGraphicsRAM
i-3570K - 4.5GHz ASUS P8Z77-V MSI TF GeForce GTX 660 2G/OC - 1254MHz G.Skill Sniper - low voltage - 1866MHz CL10 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 4 WD Caviar Blue LG DVD RW GH50N Cooler Master Hyper 212 Evo - push/pull 
OSMonitorMonitorKeyboard
Win 7 Pro Dell 22in Dell 17in Net Media SNT-1053 
PowerCaseMouseAudio
SeaSonic M12II 620W Rosewill Challenger U3 Logitec wheel JBL 2.1 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i-3570K - 4.5GHz ASUS P8Z77-V MSI TF GeForce GTX 660 2G/OC - 1254MHz G.Skill Sniper - low voltage - 1866MHz CL10 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 4 WD Caviar Blue LG DVD RW GH50N Cooler Master Hyper 212 Evo - push/pull 
OSMonitorMonitorKeyboard
Win 7 Pro Dell 22in Dell 17in Net Media SNT-1053 
PowerCaseMouseAudio
SeaSonic M12II 620W Rosewill Challenger U3 Logitec wheel JBL 2.1 
  hide details  
Reply
post #6 of 8
Thread Starter 
just ran prime95 with and without xmp enabled in BIOS. ( 2048-4096 kB and 7000 MB of ram enabled because my page file is still at 1024. First can you verify that I ran that correctly to stress the memory?

Then all I can say is wow, not good, regardless if I ran it correctly for memory, but I think this is the memory torture testing from my understanding. So then hopefully you'll confirm what this diagnosed. w/o xmp enabled the timing is only slightly slower, but the voltage increases by ASUS auto detection to 1.35. it was fine for about 30 minutes and I've read and you said that if I had a basic memory issue it would kill it quick...so then I switched.

and I started prime with XMP enabled and the system crashed, not bluescreened, but crashed, powerkill the exact same way as always within 5 min...please tell me that's a dead give away??!! what's the point of low voltage memory??!! now once all of you teach me how to overclock (we are at Overclock.net afterall), then I'll have to increase the voltage even more than promised. UGHH. it's not terrible if this is the problem, but I'm disappointed.

I am not certain, but based on your thoughts above and then reading simple reviews at newegg, I am not the first person to find out the board and components that I have simply can't utilize THAT low of a voltage if I understand what just happened.

I guess I'll enable the XMP, due to better timings and the increase the voltage manually based on some suggestion from other reviews. I guess I should have just bought ripjaws 1.5v and called it a day. and here I was thinking I was being cute and going learn how to overclock memory that was a base 1600 and already low voltage and that I knew something about what I was doing before I bought the stuff. Disapointed in you G.SKill.

I'll let you know how long I am stable with prime w/ XMP and increased voltage. I am going to run it overnight and see what happens. I am not going to cross any finger, but maybe this was it. Heck, if anything you made me start to learn prime.
    
CPUMotherboardGraphicsRAM
i-3570K - 4.5GHz ASUS P8Z77-V MSI TF GeForce GTX 660 2G/OC - 1254MHz G.Skill Sniper - low voltage - 1866MHz CL10 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 4 WD Caviar Blue LG DVD RW GH50N Cooler Master Hyper 212 Evo - push/pull 
OSMonitorMonitorKeyboard
Win 7 Pro Dell 22in Dell 17in Net Media SNT-1053 
PowerCaseMouseAudio
SeaSonic M12II 620W Rosewill Challenger U3 Logitec wheel JBL 2.1 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i-3570K - 4.5GHz ASUS P8Z77-V MSI TF GeForce GTX 660 2G/OC - 1254MHz G.Skill Sniper - low voltage - 1866MHz CL10 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility 4 WD Caviar Blue LG DVD RW GH50N Cooler Master Hyper 212 Evo - push/pull 
OSMonitorMonitorKeyboard
Win 7 Pro Dell 22in Dell 17in Net Media SNT-1053 
PowerCaseMouseAudio
SeaSonic M12II 620W Rosewill Challenger U3 Logitec wheel JBL 2.1 
  hide details  
Reply
post #7 of 8
I've had the same issue as far as losing power randomly, and it is NOT my PSU because I switched my PSU's out, as well as switching from 680s to 7970s, and still had the issue. The only thing that seemed to help was increasing my CPU voltage.
Omega
(17 items)
 
The Beast
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3930k C2 @ 4.9 Ghz ASUS Rampage IV Formula Quad SLI GTX TITAN 32GB DDR3 2133 Ripjaws Z CAS9 
Hard DriveHard DriveHard DriveHard Drive
256GB x2 Crucial M4 SSD RAID0 Samsung 840 500GB SSD Internal 1TB x 2 External USB 3.0 1.5TB + 2TB + 1TB + 3TB 
Optical DriveCoolingOSMonitor
LG Bluray Burner Triple thick EK 360 Rad with D5 Vario & Raystor... Windows 7 Ultimate x64 Catleap 27" 2560x1440 LED LCD 
KeyboardPowerCaseMouse
Razer Lycosa Coolermaster Silent Pro Gold 1200W Rosewill Thor v2 Logitech G500 
Audio
Logitech 5.1 Surround + Arctic 5.1 Surround Hea... 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @4.7ghz Asus P8P67 WS Revolution XFX 7970 Black Edition x3 Tri-Fire 8GB DDR3 Gskill 9-9-9-24 
Hard DriveOptical DriveCoolingOS
2TB External+128GB M4 SSD+64GB SSD+250GB WD External DVD Multi H212+ HSF Windows 7 Ultimate 64bit 
MonitorKeyboardPowerCase
Acer GD235HZ 120hz 3d 24" Logitech K120 Corsair TX850 + Thermaltake 850W Antec 900 
MouseAudio
Logitech G500 Logitech 5.1 Surround 
  hide details  
Reply
Omega
(17 items)
 
The Beast
(15 items)
 
 
CPUMotherboardGraphicsRAM
Intel i7 3930k C2 @ 4.9 Ghz ASUS Rampage IV Formula Quad SLI GTX TITAN 32GB DDR3 2133 Ripjaws Z CAS9 
Hard DriveHard DriveHard DriveHard Drive
256GB x2 Crucial M4 SSD RAID0 Samsung 840 500GB SSD Internal 1TB x 2 External USB 3.0 1.5TB + 2TB + 1TB + 3TB 
Optical DriveCoolingOSMonitor
LG Bluray Burner Triple thick EK 360 Rad with D5 Vario & Raystor... Windows 7 Ultimate x64 Catleap 27" 2560x1440 LED LCD 
KeyboardPowerCaseMouse
Razer Lycosa Coolermaster Silent Pro Gold 1200W Rosewill Thor v2 Logitech G500 
Audio
Logitech 5.1 Surround + Arctic 5.1 Surround Hea... 
CPUMotherboardGraphicsRAM
Intel Core i5 2500k @4.7ghz Asus P8P67 WS Revolution XFX 7970 Black Edition x3 Tri-Fire 8GB DDR3 Gskill 9-9-9-24 
Hard DriveOptical DriveCoolingOS
2TB External+128GB M4 SSD+64GB SSD+250GB WD External DVD Multi H212+ HSF Windows 7 Ultimate 64bit 
MonitorKeyboardPowerCase
Acer GD235HZ 120hz 3d 24" Logitech K120 Corsair TX850 + Thermaltake 850W Antec 900 
MouseAudio
Logitech G500 Logitech 5.1 Surround 
  hide details  
Reply
post #8 of 8
Quote:
Originally Posted by stellamonster7 View Post

just ran prime95 with and without xmp enabled in BIOS. ( 2048-4096 kB and 7000 MB of ram enabled because my page file is still at 1024. First can you verify that I ran that correctly to stress the memory?
Then all I can say is wow, not good, regardless if I ran it correctly for memory, but I think this is the memory torture testing from my understanding. So then hopefully you'll confirm what this diagnosed. w/o xmp enabled the timing is only slightly slower, but the voltage increases by ASUS auto detection to 1.35. it was fine for about 30 minutes and I've read and you said that if I had a basic memory issue it would kill it quick...so then I switched.
and I started prime with XMP enabled and the system crashed, not bluescreened, but crashed, powerkill the exact same way as always within 5 min...please tell me that's a dead give away??!! what's the point of low voltage memory??!! now once all of you teach me how to overclock (we are at Overclock.net afterall), then I'll have to increase the voltage even more than promised. UGHH. it's not terrible if this is the problem, but I'm disappointed.
I am not certain, but based on your thoughts above and then reading simple reviews at newegg, I am not the first person to find out the board and components that I have simply can't utilize THAT low of a voltage if I understand what just happened.
I guess I'll enable the XMP, due to better timings and the increase the voltage manually based on some suggestion from other reviews. I guess I should have just bought ripjaws 1.5v and called it a day. and here I was thinking I was being cute and going learn how to overclock memory that was a base 1600 and already low voltage and that I knew something about what I was doing before I bought the stuff. Disapointed in you G.SKill.
I'll let you know how long I am stable with prime w/ XMP and increased voltage. I am going to run it overnight and see what happens. I am not going to cross any finger, but maybe this was it. Heck, if anything you made me start to learn prime.


Well glad you figured out what the problem was. I'm not an expert when it comes to memory so I will not be able to assist you on this one.

Good luck!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Crash Analysis and Debugging
Overclock.net › Forums › Software, Programming and Coding › Operating Systems › Windows › Crash Analysis and Debugging › continous random shutdowns with no BSOD - hardware problem?