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Erratic HDTune & Strange Noise Seagate ST1500DM003

post #1 of 10
Thread Starter 
I've had this drive about 2 months and I'm not sure if I need to RMA it.

I ran HDTune to check its performance and noticed the transfer rates are all over the place. The drive is not used for the system OS and only used for multimedia content.

HDTUNE.jpg

Whats also worrying is that the drive has been making a strange noise, almost like its parking the head or similar. It's very sporadic and happens maybe once every couple of minutes.

Here's a video (click to view)

th_SeagateST1500DM0003.jpg

SMART reports the drive as being 100% fine.
Edited by Pazz - 9/2/12 at 12:31pm
post #2 of 10
Any warnings in the "Health" area?
post #3 of 10
Thread Starter 
Nothing thats not shown as "ok"

HDTune_Health_ST1500DM003-9YN16G.png

HDTune_Health_ST1500DM003-9YN16G2.png
post #4 of 10

Can you record the sound your drive is making? The drive may be beginning the fail. I would recommend you back up your data just in case and RMA it.

 

Also, since the drive has spin retry counts, I am going to count this drive as a failed drive. Replace it just be on the safe side.

 

 

BTW, before you guys go and say that a drive should last X amount of time, you must keep in mind they are mechanical. I work in the computer repair business and have seen drives fail after a month (brand spanking new) and needing data recovery (yeah, they failed that bad) to seeing a Quantum Bigfoot come in that is still working.


Edited by Lord Xeb - 9/2/12 at 12:19pm
 
Gsvlip Dudyrm
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Gsvlip Dudyrm
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post #5 of 10
Thread Starter 
I posted a video in the first post.

Link below
http://smg.photobucket.com/albums/v486/dpaz/?action=view&current=SeagateST1500DM0003.mp4

Also, there are no spin retry's. The data column is shown as zero.
post #6 of 10

Your drive is chirping. Replace it.

 
Gsvlip Dudyrm
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Gsvlip Dudyrm
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post #7 of 10
Thread Starter 
Will I be able to RMA it? It's only 2 months old?

There also appears to be an article on seagate forums saying that this is normal?
post #8 of 10
Quote:
Originally Posted by Pazz View Post

Will I be able to RMA it? It's only 2 months old?

There also appears to be an article on seagate forums saying that this is normal?
Yeah, an extremely large percentage of Seagate's new 1TB-platter drives make noises like that.

Some people reported that their firmware updates helped. I'd try that before RMA'ing:
http://knowledge.seagate.com/articles/en_US/FAQ/207931en

My experience with chirping Seagate drives was that they eventually fail - but that was mostly 7200.10 and 7200.12 drives... these new 7200.14's seem to chirp for no reason at all. It's no longer an indicator of failure, because so many of them do it.

Edit: Pretty sure this is the right firmware, even though it doesn't list your particular model on it:
http://knowledge.seagate.com/articles/en_US/FAQ/223651en
     
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post #9 of 10
Quote:
Originally Posted by Pazz View Post

Will I be able to RMA it? It's only 2 months old?
There also appears to be an article on seagate forums saying that this is normal?

Yeah you can, the drives come with I think either a 1 or a 3 year warranty so you will be fine. Also try what the above poster said. 

 
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Gsvlip Dudyrm
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Oda'maksv
(9 items)
 
CPUMotherboardGraphicsRAM
3770k @ 4.5 1.312 load Zotac Z77 ITX Wifi GTX 1070 Gaming 2126/2249 w/ Hybrid cooler TridentX 16GB 2400MHz 
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Asus 1080P Crap TX 750 HAF 922 G400s 
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post #10 of 10
Thread Starter 
Just to help anyone else out that experiences the same problem with this drive. I RMA'd it and was told that the head was not aligned properly and would have eventually failed.

Got a refund and bought a WD RED 2TB.
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