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EVGA Are to say the least hopeless DO NOT BUY.

post #1 of 58
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this is what i sent to the very nice company called EVGA

I'm not sure what's happening but evga seems to be ignoring all my emails. I received the second card that was sent but again it doesn't work. Tried in 2 computers because i thought it was my computer at fault as i would not have thought 2 cards could be faulty. But i was wrong 2 cards sent from evga and 2 cards faulty sent to me from evga.
This card i received is a complete disgrace. The only place this card should be is in the bin. Have a look at the pics i have sent and you will see. I worked for pc world for some years and when someone brought in a faulty item we would check it and if found faulty we would give them a new item. Not a second hand part that looks like this one But we did give items that DID WORK. I have had problems in the past with Corsair memory and was sent a new replacement, Other graphic cards and received new replacements. Plus various other parts and always received new replacements EXCEPT FROM EVGA. Who send second hand replacements but better than that, ones that don't work.

To say though on a positive side, I spoke to a few people on the EVGA site and they were very good and helpful, but and it's a big but.. these items are checked by evga to make sure they work.. sorry, but by who? A Monkey, then again a monkey could tell the difference between faulty graphic cards.


I did think evga was one of the best, now I have lost all respect in this company.






this is only a couple of pics there are lots more and the card is like this all over..

Checked? You decide..
Edited by keveo - 9/3/12 at 4:20pm
post #2 of 58
sending refubs as a replacement is a standard practice among manufacturers AFAIK. It's usually just chance whether you get a new one or not.

I remember hearing about someone else who had this problem before; they emailed EVGA and I think they offered him a new one.
post #3 of 58
Are you sure it's the card that is faulty?

Also, it's standard practice to replace products under warranty with refurbished products if they are available.
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post #4 of 58

There are plenty of EVGA representatives around this forum, I'm sure that they would offer help.

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post #5 of 58
I don't see the problem? Looks like some flux wasn't completely washed off the card or they didn't rinse it perfectly when they bathed it when they got it back from whoever.

That isn't going to brick a card.
post #6 of 58
My brand new 470 at the time, had a little bit of that sort of stuff on the back of it near the DVI ports (assuming it's flux, as said above), didn't hurt the card at all, been happily running for ~2 years.

Just cleaned off what I could with some 91% alcohol, and yeah. Card is still working like the day I got it. <3 EVGA.
    
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post #7 of 58
Sometimes PCBs come looking like that from the factory, its leftover flux from the soldering process, nothing that would damage the card.
post #8 of 58
Did you buy the card from the EVGA website or from a distributor? If a distributor, which one, and have you contacted them about it?
post #9 of 58
so, one mistake from a company (if there is any) and we are not supposed to buy from them anymore?

evga = do not buy
msi = do not by
gigabyte = do not buy
asrock = do not buy
asus = do not buy

who else we should we buy our computer parts from? with this logic, we should not buy anything anymore, produce your own.
post #10 of 58
Yep, I also RMA'd a faulty new card to EVGA & it was replaced with what I was pretty sure was a previously owned card. The main thing was that it worked & even overclocks very well. The flux on that card isn't really abnormal, I've seen worse on a brand new card & it doesn't affect performance.

It does suck if the RMA return was also faulty (hasn't happened to me, you're one of the lucky few), I also hate waiting. Evga does have good customer service & will get it sorted though.
Quote:
Originally Posted by ghostrider85 View Post

so, one mistake from a company (if there is any) and we are not supposed to buy from them anymore?
evga = do not buy
msi = do not by
gigabyte = do not buy
asrock = do not buy
asus = do not buy
who else we should we buy our computer parts from? with this logic, we should not buy anything anymore, produce your own.

Lol, this ^. There is a horror story about every manufacturer & product if you look hard enough.
Edited by FtW 420 - 9/3/12 at 4:11pm
    
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