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Email typo in GW2... Any way to fix?

post #1 of 12
Thread Starter 
Hey All,

I created a new email for my GW2 account and forgot the password so now I'm trying to do the password reset. Except the email address I entered is invalid.

This is my account name "intangible.gw2.bc.@gmail.com" There is an extra period before @gmail. I tried creating a NEW gmail account using but it does not allow . at the end.

Any ideas how to fix this? (Without going through GW2 support!)


Thanks!
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post #2 of 12
Just go here and change your email address:

https://account.guildwars2.com/account

EDIT: Oh wait, just re-read the OP. Since you can't login to your account, you're going to have to contact GW2 support.
Edited by ImmortalKenny - 9/7/12 at 12:12pm
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post #3 of 12
Go through GW2 support. There are probably some methods to fix it that fall in the grey areas of legitimacy, but it would probably be a lot of effort to do so compared to making a phone call and telling customer support you have butterfingers.
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post #4 of 12
Thread Starter 
Quote:
Originally Posted by ImmortalKenny View Post

Just go here and change your email address:
https://account.guildwars2.com/account

You missed the part where I forgot the password.

Quote:
Originally Posted by Ganf View Post

Go through GW2 support. There are probably some methods to fix it that fall in the grey areas of legitimacy, but it would probably be a lot of effort to do so compared to making a phone call and telling customer support you have butterfingers.

They have no phone service and their support tickets are at least 7 days out. I submitted a ticket on Monday and have heard no word.

They only recently enabled their password reset feature, and I was hoping it would reset on site, but it sends to your account email instead. So if i could somehow access that, i would probably be able to get my password reset link.
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post #5 of 12
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post #6 of 12
Thread Starter 

You clearly did not read my post.
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post #7 of 12
Sorry I can't help, but how did you manage to mess up the e-mail address and forget the password to your account that quickly? Seems like you either need to make easier-to-remember passwords or use a password manager.
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post #8 of 12
Thread Starter 
Quote:
Originally Posted by Detroitsoldier View Post

Sorry I can't help, but how did you manage to mess up the e-mail address and forget the password to your account that quickly? Seems like you either need to make easier-to-remember passwords or use a password manager.

It's kind of a funny story. 90% of the playerbase was getting spammed by password reset links from hackers. Hackers were testing a database of email addresses they had on the GW2 website by sending out password resets. I had gotten 3-4 of the reset emails at work and was pretty worried.

At the same time, ArenaNet sent out warnings and recommended changing your password and sent this comic out. http://xkcd.com/936/

At that point I created a password that was 3 words long with some characters, like Sportsvideopencil3$. I also created a brand new email account for GW2. I then changed the email account/password. At that point the client has remember password/save password.

I played for approximately 5 days with the password filled in on autocomplete. On Saturday night I got a bit tipsy and accidently cleared the password. After that no passwords I entered worked. I tried all my usuall suspects PLUS passwords I thought I had created. No dice. And ArenaNet had disabled password reset due to the above spamming.

Then I created a ticket the following Monday for a password reset. Today, Friday, they finally reenabled password reset except it gets sent to your account email (which is typoed.) So now, I'm back to waiting for support to assist on a 5 day old ticket.
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post #9 of 12
The link that I gave you is specifically for retrieving your password without email verification. You did check it didn't you? Or did it default to the front page instead of the article I had pulled up?
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post #10 of 12
Thread Starter 
Quote:
Originally Posted by Ganf View Post

The link that I gave you is specifically for retrieving your password without email verification. You did check it didn't you? Or did it default to the front page instead of the article I had pulled up?

Yea, I tried to use it. (Before posting here.) After completion it says "Check your email for password reset instructions."
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