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Corsair H100 leaked ..now PC crashes.

post #1 of 23
Thread Starter 
*Updates further down in thread*


I've been running a Corsair H100 CPU cooler since October of 2011 flawlessly. Last night I power on my machine and I didn't hear the distinct sounds of fans so I powered down and went to open my case. As I'm moving it to a table I hear something rambling around inside. I take the side panel off and both of the two fan blades had become dislodged from the housing and motor assembly and one of the fans had a noticeable amount of liquid on it. At first I thought lubricant from the fans had spilled out even tough there sure was a lot of it on the blade itself. Did a quick look around the case and only saw a little bit of the fluid around the case wall near where the cooler is mounted. I popped the fans back in and they were held in place by the magnets of the motor although they were sitting loosely in the housing. Put everything back together and went to power up again but I thought I'd better take a second look around.

So after moving the case to some better light I notice there is more liquid on the case wall, the water block itself, on my power supply housing, a single drop on the heat spreader of my RAM, and on the hosing between water block and radiator. I took off the radiator fans, water block, and when I went to remove the radiator I noticed more liquid dripping down the hose. I found that one of the hoses had a hairline crack that liquid is leaking from. I padded the areas dry with a proper cloth and blew a can of compressed air all over.

I attached the stock i7 cooler to boot up and see where I was at. Everything looked good, but then my monitor went black and the lights on it indicated no video source and after a few moments my PC rebooted. I let it sit idle for about 10 minutes, no crashes. Then I started up Battlefield 3, everything looked fine then I saw a bunch of vertical discolored lines and flashing on different textures then it locked up with the sound looping and PC crashed to a reboot again. I tried World of Warcraft to look for similar behavior and sure enough after a few minutes of flying around in game the game crashed in an array of colors and PC rebooted. At this point I just powered off and here I am. Its worth noting that I did not see any liquid on the exposed back plate of by upper card and I cannot see any discoloration on the PCB yet ..I clearly have an issue.

These video cards are huge and unfortunately I do not have another system that I can put them into to test them independent of my freshly watered machine. So I cannot rule out the fact that there is something else causing this.

I'm curious as to what the heck would cause the fans to pop out and if the leak is somehow related. Its worth mentioning the computer hasn't been moved in a few long time and nothing touches it other than my finger on the power button so I confidently rule out outside physical damage and inside all wires and cables are secured.

I opened a support ticket with Corsair last night and they've yet to get back to me. I've read a few posts here and on other forums about Corsair's support on this matter. I'm looking for advice on how best to proceed to get a new H100 and determine if indeed my card has become damaged so that hopefully they can reimburse me for this very expensive component as well.

I've put some photos up here: http://s1258.photobucket.com/albums/ii532/jsnfyl/

Thanks
J

Specs
CPU: Intel Core i7 2600K
Mobo: ASUS P8P67 EVO REV
GPU: MSI N580GTX Lightning Extreme Edition, Dual SLI
Memory: Corsair Vengeance 16 GB (4x4 GB) DDR3 1600 PC3 12800
CPU Cooler: Corsair H100 CPU Cooler
Case: Cooler Master HAF 932 Case
PSU: Corsair Pro Series Gold AX1200
Disk: Samsung 830 Series 128 GB SSD, 2x WD Caviar Black 1 TB
Display: Samsung S27A750D 27'' 120hz LCD

OS: MS Windows 7 Home Premium 64
GPU Driver: nvlddmkm 8.17.13.142 (ForceWare 301.42) / Win7 64 / WHQL
Display Driver: SyncMaster SA750D_S27A750D (Display Port), monitor.sys file version 6.1.7600.16385 (win7_rtm.090713-1255)
Edited by jsnfyl - 9/21/12 at 9:14am
post #2 of 23
Have you tried the cards separately? If only the top card got wet the other one might still work.
post #3 of 23
Let everything thoroughly dry.
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Intel core I3 3220 ASUS P8 B75-M LX Plus EVGA GTX560ti 2gb Superclocked Samsung eco green 8G 
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Samsung 830 LG GGC-H20L Scythe Big shuriken 2 Rev B Linux Mint 14 
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post #4 of 23
Thread Starter 
Quote:
Originally Posted by S1MpLeX View Post

Have you tried the cards separately? If only the top card got wet the other one might still work.

Not yet, I'm somewhat terrified to touch it further since I cannot say for sure it is this card and not one of the other components that was exposed to liquid.

Quote:
Originally Posted by tipo33 View Post

Let everything thoroughly dry.

If it is indeed the card which was damage than I have already powered it on while they were unknowingly wet. As for drying I took all the components apart and sprayed them out with compressed air.
post #5 of 23
the fan blade came off and it damaged the tubing. good thing you took pictures. contact corsair, i'm pretty sure they wil take care of you, thank god you chose corsairs, lol.
post #6 of 23
Thread Starter 
Quote:
Originally Posted by ghostrider85 View Post

the fan blade came off and it damaged the tubing. good thing you took pictures. contact corsair, i'm pretty sure they wil take care of you, thank god you chose corsairs, lol.

I've never had a fan blade come off like that let alone two at the same time, its so odd. I guess they really aren't held in there by much other than the magnet or they wouldn't be able to spin freely.
post #7 of 23
Hi jsnfyl,

Just wondering what the latest is with your support ticket with Corsair. Hope your getting better customer service than I've been getting.
post #8 of 23
Thread Starter 
Quote:
Originally Posted by mrpdean View Post

Hi jsnfyl,
Just wondering what the latest is with your support ticket with Corsair. Hope your getting better customer service than I've been getting.

They had responded to me on Sept 11 but I had opened a ticket in haste when I thought the dislodged fans was my only problem. They gave me a coupon code for free replacements ordered from their webpage and I replied to update my status. I didn't know if opening multiple tickets for the same problem was a good idea or not so I'm trying to let my original ticket play out.

Although there is an option to reply to Corsair's response it doesn't say whether or not the ticket is still open so if I don't see a response by end of business tomorrow I'll just open a new one.



To get back up and running I'm using an old video card and a Cooler Master Hyper 212 EVO that I got on sale locally for $24. I'm getting idle temps only 2-3 degrees higher than the H100 and load temps from BF3 only 4-7 degrees higher ....annnnd the fan isn't even correctly placed because it collides with my ram's heat spreaders. rolleyes.gif
post #9 of 23
This is why it's not worth getting those closed loop liquid cooler like H80, H100, etc. You either go for a good air cooler or custom cooling loop i.e. EK supremacy, D5 pump, any 360 Rad, and compression fittings.
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My system
(14 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 - 2600K Asus Sabertooth Z77 GTX 780 Kingston HyperX Beast 2x4g 
Hard DriveOptical DriveCoolingOS
2 x WD 500Gb Caviar Black Raid 0 LG DVD Burner Silverstone Tundra TD-02 Liquid Cooling 240mm x... Windows 7 Ultimate 64bit 
MonitorKeyboardPowerCase
HP w2408h 24" monitor 1920-1200 Razer Lycosa Mirror Edition Enermax Galaxy DXX 850W NZXT Switch 810 
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Logitech G500 Gigabyte Ghost Mouse Pad 
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post #10 of 23
Thread Starter 
Quote:
Originally Posted by jincuteguy View Post

This is why it's not worth getting those closed loop liquid cooler like H80, H100, etc. You either go for a good air cooler or custom cooling loop i.e. EK supremacy, D5 pump, any 360 Rad, and compression fittings.

But it was so shiny, how could I resist? Going to see if they will issue a refund, or I guess I'll eBay the replacement (which will likely be a refurb anyway) zzz...
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