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Complete system lockup during high intensity programs.

post #1 of 7
Thread Starter 
System Results.zip 1874k .zip file

Hey everyone,

First I just want to say thank you for anyone who reads this. Hopefully I don't scare anyone away with the length of the situation. I also attached the files requested in the forum rules and I am not overclocking.

My computer has been completely locking up during some programs. This has been happening since July. Games like BF3, DayZ, or LoL cause my computer to completely freeze. The only way to get out of the freeze is to do a forced shutdown. Originally the computer would just automatically restart, but now it is just locking up. The problem also occurs when doing any type of video rendering in Sony Vegas Pro 11. The strange part of the problem is that it is not consistent whatsoever. There will be days where I could play BF3 for hours and not have any crashes, or LoL for the entire day and have no problem. Then, next thing you know, BF3 may crash within 30 seconds the next day. The inconsistency is very strange to me.

Before I explain what I have tried so far, here is a list of my computer specs:

Windows 7 Professional x64 Full Retail
Computer was rebuilt/all brand new hardware October 2011.

Mobo: GIGABYTE GA-990FXA-UD3 AM3+
CPU: AMD FX-8120 Zambezi 3.1GHz Socket AM3+ 125W Eight-Core
Video Card: EVGA 012-P3-1570-AR GeForce GTX 570
PSU: CORSAIR Enthusiast Series CMPSU-850TX 850W
RAM: G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1866 (PC3 14900)
SSD (w/ OS): OCZ Vertex 4 VTX4-25SAT3-64G 2.5" 64GB SATA III
HDD: 2x WD Caviar Black 1 TB SATA III 7200 RPM 64 MB Cache
Screens: 42" LG 120hz LED TV and 24" Samsung LED


Attempt 1: PSU
My first thought was that the problem could be a power issue. I was checking the windows log and saw "windows kernel power event id 41" every time the system crashed. Although, that error just means the system shutdown unexpectedly. I purchased a new PSU (upgrading from a Corsair 650W TX series) and tried it out. With a brand new PSU my computer still continued to crash as usual.

Attempt 2: RAM
The next attempt was the memory. I figured it was easy enough to test so why not give it a shot. I ran Memtest86+ overnight on multiple days. Every time Memtest was run, no errors ever occurred. I also swapped DIMS and tried programs using only one stick and back and fourth (also used friend's ram). The crashing continued to occur with working memory.

Attempt 3: Video Card
Considering all the programs that the computer locks up during have intense video requirements, I wanted to test the GPU. I contacted EVGA and ran all sorts of GPU stress tests and never once got the problem to reoccur. Then I swapped a friend's GTX580 into my system and got the crash as usual. This made me rule out the video card for now.

Attempt 4: Nvidia HD Audio Drivers
Sounds crazy to some, but makes sense to others. As many of you may know, NVIDIA's HD Audio Drivers can cause all sorts of problems. When multiple audio drivers are installed, they attempt to compete with each other and cause total system failures. I went through the process with EVGA and on my own to make sure they were completely uninstalled and removed. Still the crashing continued.

Attempt 5: HDD
I doubt my HDD is failing but it was worth a shot. I dismounted each driver and tested the games with just my SSD, still crashing. Also ran chkdsk /r on all drives, nothing showed up.

Attempt 6: Temperature
Maybe my computer is overheating, sounds completely legitimate given the situation. Although I have a small room that has an AC that keeps it absolutely freezing at all times, my case has 4x120mm, 1x200mm fans. CPU has a standard heat-sink and fan. I ran both CoreTemp and SpeenFan to monitor temperatures throughout the high intensity programs. My GPU gets up to about 66-70C during BF3, my CPU gets to about 80-85C at times, and my HDDs remain at about 29C. All of these temperatures seem reasonable. Yes, they are hot, but not really from a gaming perspective. Also, considering the inconsistency of the problem, temperature would make sense.... but the fact that I can boot up and play BF3 for 30 seconds and get my computer to crash does not make sense to me from a temperature perspective.

Attempt 7: BIOS/Drivers
I also updated to the most recent BIOS and upgraded to the newest NVIDIA drivers. Still crashing.

So that is where I stand. I am contemplating reformatting this weekend to try and start fresh. Any suggestions or feedback will be greatly appreciated. I will definitley keep everyone updated and give a final response when I finally fix this (I know I will eventually).

Thank you.
Edited by JuJaCan - 9/11/12 at 12:08pm
post #2 of 7
Cpu at 80-85C is a nono, remember 100C is boiling water.

pop a h100 on there and it should help
make sure to clean out all the dust from your computer and fans
make sure there are no cables falling in the way of your fans and stopping them, had a system burn up because of that.
update all your drivers, (windows update wont update your GTX 570)
if anything try putting your OS on the HD instead of the SSD and see if that fixes it, not likely but possibly
make sure ALL of your cables are secure and ALL of your PCI cards are seated firmly along with your RAM.
if you dont want to put a h100 on there then try apply a new coat of thermal paste.
defrag your HD and SSD
make sure all the external cables are plugged in properly

if all else fails scan for viruses/re-install windows

hope it helps.
post #3 of 7
Do you have any Mini Dumps / Has the System BSODed? If it is locking up, can you press caps lock, num lock, etc and do the lock lights change colors/indicate a key press?
post #4 of 7
Thread Starter 
OutaTheLoneWolf, thanks for the response. You were correct, I don't know what led me to believe that 80-85 for a CPU is okay... I bought a Corsair H80 and am now running around 20C.... Such a difference. Thank you.
post #5 of 7
Where your fans getting blocked?
post #6 of 7
Thread Starter 
No they weren't, I think the stock CPU fan/heat sink weren't functioning properly.
post #7 of 7
Are you still having a BSOD issue?
Ol' Sandy
(28 items)
 
"Zeus"
(12 items)
 
Elite Preview
(6 items)
 
CPUMotherboardGraphicsRAM
Intel Xeon E3-1230v3 Gigabyte GA-Z97X-UD5H-BK MSI Gaming GTX 980 Kingston 32GB (4x8) 
Hard DriveHard DriveHard DriveHard Drive
Plextor PX-256M5S 256GB Samsung EVO 1TB Hitachi HDS721010CLA332 Hitachi HDS723020BLA642 
Hard DriveHard DriveHard DriveOptical Drive
Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
CoolingCoolingOSMonitor
Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 8 Pro 64-bit Dell U2412M 
MonitorMonitorMonitorKeyboard
Dell U2412M Dell U2212HM Dell U2713HM Topre Realforce 87UB | Ducky DK9087 G2 Pro 
PowerCaseMouseMouse Pad
Corsair AX-750 Corsair Obsidian 650D Logitech G700 XTRAC Ripper XXL 
AudioAudioAudioAudio
Beyerdynamic DT-770 Pro 250ohm Schiit Bifrost DAC Schiit Asgard 2 HiVi Swan M50W 2.1 
CPUMotherboardRAMHard Drive
Intel Xeon E5-2620 Super Micro X9SRL-F-B 128GB 1333MHz LSI 9271-8i 
OSPowerCase
VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
CPUMotherboardGraphicsRAM
Intel Core i5-3437U HP EliteBook Folio 9470m  Intel HD Graphics 4000  16GB DDR3 SDRAM 
Hard DriveOS
256GB SSD Windows 10 Insider Preview 
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Ol' Sandy
(28 items)
 
"Zeus"
(12 items)
 
Elite Preview
(6 items)
 
CPUMotherboardGraphicsRAM
Intel Xeon E3-1230v3 Gigabyte GA-Z97X-UD5H-BK MSI Gaming GTX 980 Kingston 32GB (4x8) 
Hard DriveHard DriveHard DriveHard Drive
Plextor PX-256M5S 256GB Samsung EVO 1TB Hitachi HDS721010CLA332 Hitachi HDS723020BLA642 
Hard DriveHard DriveHard DriveOptical Drive
Hitachi HDS723020BLA642 Hitachi HUA722010CLA330 WDC WD10EARS-00Z5B1 TSSTcorp CDDVDW SH-S223B 
CoolingCoolingOSMonitor
Phanteks PH-TC14PE with TY-140's Lamptron FCv5 (x2) Windows 8 Pro 64-bit Dell U2412M 
MonitorMonitorMonitorKeyboard
Dell U2412M Dell U2212HM Dell U2713HM Topre Realforce 87UB | Ducky DK9087 G2 Pro 
PowerCaseMouseMouse Pad
Corsair AX-750 Corsair Obsidian 650D Logitech G700 XTRAC Ripper XXL 
AudioAudioAudioAudio
Beyerdynamic DT-770 Pro 250ohm Schiit Bifrost DAC Schiit Asgard 2 HiVi Swan M50W 2.1 
CPUMotherboardRAMHard Drive
Intel Xeon E5-2620 Super Micro X9SRL-F-B 128GB 1333MHz LSI 9271-8i 
OSPowerCase
VMware ESXi 5.5 SeaSonic SS-400FL2 Fractal Define R3 
CPUMotherboardGraphicsRAM
Intel Core i5-3437U HP EliteBook Folio 9470m  Intel HD Graphics 4000  16GB DDR3 SDRAM 
Hard DriveOS
256GB SSD Windows 10 Insider Preview 
  hide details  
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