Overclock.net › Forums › Video Games › PC Gaming › Purchased game not showing up in origin's "My Games" tab
New Posts  All Forums:Forum Nav:

Purchased game not showing up in origin's "My Games" tab - Page 3

post #21 of 29
Thread Starter 
at this point it seems like it would be easier to just report the credit card charges as fraud, then get the key code from amazon, but I feel like uninstalling origin and never dealing with this mess again. Maybe I'll just order Black Ops 2 from STEAM.
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
post #22 of 29
Quote:
Originally Posted by HK_47 View Post

at this point it seems like it would be easier to just report the credit card charges as fraud, then get the key code from amazon, but I feel like uninstalling origin and never dealing with this mess again. Maybe I'll just order Black Ops 2 from STEAM.

LOL I wouldn't go as far as replacing BF3 for Black Ops. I much rather deal with the crap and play something good then open something good to play crap.

Battlefield 3 is just too good to pass. I got a "confirmation" email when I purchased it and got anotherone whit the serial later.
ROG II Extreme
(14 items)
 
Small Giant
(11 items)
 
 
CPUMotherboardGraphicsRAM
i7 940 ASUS Rampage II Extreme Gigabyte GTX 670 Corsair Dominator 
Hard DriveOptical DriveCoolingOS
X25-M Sony BlueRay Xigmatec Thor's Hammer Windows 7 Home Premium 
MonitorKeyboardPowerCase
Dell UltraSharp 24" MX5500 Corsair HX 1000 Cooler Masters Cosmos S 
MouseMouse Pad
G9x Razer Vespula 
  hide details  
Reply
ROG II Extreme
(14 items)
 
Small Giant
(11 items)
 
 
CPUMotherboardGraphicsRAM
i7 940 ASUS Rampage II Extreme Gigabyte GTX 670 Corsair Dominator 
Hard DriveOptical DriveCoolingOS
X25-M Sony BlueRay Xigmatec Thor's Hammer Windows 7 Home Premium 
MonitorKeyboardPowerCase
Dell UltraSharp 24" MX5500 Corsair HX 1000 Cooler Masters Cosmos S 
MouseMouse Pad
G9x Razer Vespula 
  hide details  
Reply
post #23 of 29
Thread Starter 
its been over 24 hours and they haven't sent me a serial key, I'm beginning to think I will never get the game I paid for. according to their customer service the game has been activated automatically, and I "already own it"
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
post #24 of 29
Thread Starter 
ok so I continued to bug the crap out of EA support, they have now "escalated" my case, and a "senior" support "team" will email me in 24-72 hours rolleyes.gif
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
post #25 of 29
If you ordered it through Origin/EA Store you don't receive a key the game just gets added. I have ordered 3 times through Origin and its been added instantly every time. The way they have treated you has been pretty sloppy but hopefully you will get it soon.
PC
(19 items)
 
  
CPUMotherboardGraphicsGraphics
i7 4770k Asus Maximus VI Extreme MSI Radeon R9 290X Lightning LE MSI Radeon R9 290X Lightning 
RAMHard DriveHard DriveHard Drive
Kingston HyperX Samsung 840 Evo Crucial M4  Transcend SSD370 
CoolingOSMonitorKeyboard
H110i GT Windows 10 Professional x64 Benq XL2730Z CM Storm Quick Fire TK 
PowerCaseMouseMouse Pad
1000W Be Quiet! Power Zone CM Storm Stryker Coolermaster Xornet II Steelseries Qck Heavy 
AudioAudioOther
FiiO E10K Headphone Amplifier and DAC  Sennheiser HD598 HTC Vive VR 
  hide details  
Reply
PC
(19 items)
 
  
CPUMotherboardGraphicsGraphics
i7 4770k Asus Maximus VI Extreme MSI Radeon R9 290X Lightning LE MSI Radeon R9 290X Lightning 
RAMHard DriveHard DriveHard Drive
Kingston HyperX Samsung 840 Evo Crucial M4  Transcend SSD370 
CoolingOSMonitorKeyboard
H110i GT Windows 10 Professional x64 Benq XL2730Z CM Storm Quick Fire TK 
PowerCaseMouseMouse Pad
1000W Be Quiet! Power Zone CM Storm Stryker Coolermaster Xornet II Steelseries Qck Heavy 
AudioAudioOther
FiiO E10K Headphone Amplifier and DAC  Sennheiser HD598 HTC Vive VR 
  hide details  
Reply
post #26 of 29
Thread Starter 
alright so day 3 and I finally see "battlefield 3 limited edition" in my library not exactly premium edition but I'm happy they finally responded with an email and gave me fulfillment for the game.
Quote:
I was informed of the lack of fulfillment on your order for Battlefield 3 Premium Edition and I wanted to reach out to you personally. First off, I apologize that this has turned out to be such a poor experience for you. You placed an order and everything went through successfully, but you never received what you rightfully purchase. That is never what we want you to expect when using Origin and I will be glad to make sure everything is sorted out.

I checked on your order and everything does appear to have processed fine. However,there seems to be an issue with the fulfillment on a select number of Premium Edition order that caused the actual content to not be granted on release. I have fixed this on your account so the next time you log in you should see Battlefield 3 Limited Edition ready to download. Also, once installed, you will have full premium access. If you have any difficulties with the download or concerns over the matter in general please don't hesitate to let me know.

There is one other thing I want to do for you as well. While you should have received the game on release, instead you have had to wait despite contacting our support for assistance. To help make up for the matter I would like to provide a 50% off code to our Origin store, good towards your next purchase. The code should be valid on anything (save Star Wars: The Old Republic) and won't expire until the end of the year:

game is downloading now, so I will have to wait to check for the actual premium content, but I guess with all my persistence I actually did get through to a senior support team, it was nice of them to grant me a 50% off code, medal of honor warfighter or crysis 3 for $30 does sound like a pretty good deal. but I will be rather hesitant to purchase from them again.
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
post #27 of 29
Complain some more I got my limited edition for free

Sent from my DROID X2 using Tapatalk 2
Big Tower
(16 items)
 
  
CPUMotherboardGraphicsRAM
FX-4100  GIGABYTE GA-990XA-UD3 AM3+ Gigabyte Windforce GTX 770 2gb G.SKILL Sniper Gaming Series 16GB (4 x 4GB) 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda ST31000524AS 1TB 7200 RPM  Samsung 120 SSD Samsung DVD RW Coolermaster Geminii with Aerocool Shark 140mm fan 
OSMonitorKeyboardPower
Windows 7 64 bit 2 X Samsung Syncmaster PX2370 TTesports Challenger  PC Power and Cooling Silencer Mk II 750W  
CaseMouseMouse PadAudio
Thermaltake Speedmaster Corsair Vengence M90 Xtrac Ripper XXL Corsair Vengence 2000 Wireless 7.1 headset 
  hide details  
Reply
Big Tower
(16 items)
 
  
CPUMotherboardGraphicsRAM
FX-4100  GIGABYTE GA-990XA-UD3 AM3+ Gigabyte Windforce GTX 770 2gb G.SKILL Sniper Gaming Series 16GB (4 x 4GB) 
Hard DriveHard DriveOptical DriveCooling
Seagate Barracuda ST31000524AS 1TB 7200 RPM  Samsung 120 SSD Samsung DVD RW Coolermaster Geminii with Aerocool Shark 140mm fan 
OSMonitorKeyboardPower
Windows 7 64 bit 2 X Samsung Syncmaster PX2370 TTesports Challenger  PC Power and Cooling Silencer Mk II 750W  
CaseMouseMouse PadAudio
Thermaltake Speedmaster Corsair Vengence M90 Xtrac Ripper XXL Corsair Vengence 2000 Wireless 7.1 headset 
  hide details  
Reply
post #28 of 29
Thread Starter 
No thanks!! that was a customer service nightmare, I contacted them 6 times in two days, I actually went to the EA forums and complained too, which resulted in one of the Support Admins contacting me for my order information promising to fix the issue, I think that is what finally did it lol. hopefully I received my premium content and this whole thing is over with, after all its a friday, I just want to crack open an ice cold monster and play battlefield 3 all night redface.gif
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
Rog Assassin
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX 8320 Asus Crosshair V Formula 990FX PNY 560ti OC2 G.Skill RipjawsX 1600 CL9 
Hard DriveOSMonitorPower
Crucial M4 64GB SSD Windows 8 Pro x64 VIZIO 42" LCD 1080p Coolermaster GX650 
Case
NZXT Phantom White 
  hide details  
Reply
post #29 of 29
Well I have to say they seem to have fixed in a fair manner and offered some recompense for your inconvenience seems like the customer support you received in the end was as good as can be expected and tbh is a lot better than you would receive from a lot of places (steam for example).
PC
(19 items)
 
  
CPUMotherboardGraphicsGraphics
i7 4770k Asus Maximus VI Extreme MSI Radeon R9 290X Lightning LE MSI Radeon R9 290X Lightning 
RAMHard DriveHard DriveHard Drive
Kingston HyperX Samsung 840 Evo Crucial M4  Transcend SSD370 
CoolingOSMonitorKeyboard
H110i GT Windows 10 Professional x64 Benq XL2730Z CM Storm Quick Fire TK 
PowerCaseMouseMouse Pad
1000W Be Quiet! Power Zone CM Storm Stryker Coolermaster Xornet II Steelseries Qck Heavy 
AudioAudioOther
FiiO E10K Headphone Amplifier and DAC  Sennheiser HD598 HTC Vive VR 
  hide details  
Reply
PC
(19 items)
 
  
CPUMotherboardGraphicsGraphics
i7 4770k Asus Maximus VI Extreme MSI Radeon R9 290X Lightning LE MSI Radeon R9 290X Lightning 
RAMHard DriveHard DriveHard Drive
Kingston HyperX Samsung 840 Evo Crucial M4  Transcend SSD370 
CoolingOSMonitorKeyboard
H110i GT Windows 10 Professional x64 Benq XL2730Z CM Storm Quick Fire TK 
PowerCaseMouseMouse Pad
1000W Be Quiet! Power Zone CM Storm Stryker Coolermaster Xornet II Steelseries Qck Heavy 
AudioAudioOther
FiiO E10K Headphone Amplifier and DAC  Sennheiser HD598 HTC Vive VR 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: PC Gaming
Overclock.net › Forums › Video Games › PC Gaming › Purchased game not showing up in origin's "My Games" tab