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Why ASUS doesn't deserve your business. - Page 16

post #151 of 161

I am going to ask some redundent questions (I have read the OP).

 

Have you tested the hard drive?

Have you disabled all GPU acceleration in your web browser?

Have you replaced the hard drive to test and see if the drive was failing, but passing tests?

 

 

Anyways, from what I am seeing, the machine has an obvious logic board issue (assuming you have used older drivers and newer drivers and updated flash). With Apple (and this is an unspoken thing there), that if a machine has been in and out of repair 3 times in a row (hardware, not software), they GENERALLY will just give you a new machine. 

 
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post #152 of 161
Thread Starter 
BIG UPDATE!

Hey everybody! So, on Tuesday of last week (the 25th) I submitted a message to an ASUS employee - who forwarded it to his supervisor - stating what I deemed as an acceptable solution for my laptop situation. As you all could guess, I explained how I wanted a new replacement unit. Well, guess what?! They responded saying that they will be replacing it for me, with a new unit!!

Scott BIllings (cl-scott on many forums) is an ASUS customer loyalty representative through whom I've been communicating with the higher ups. His message told me that a new replacement unit has been granted. He was surprised at this, being that "ASUS doesn't like to grant new replacements".

I've yet to hear back from them about when I should expect to receive this unit. I wrote them the yesterday (the 1st) and Scott told me he still hadn't heard anything about them sourcing a unit and whatnot. So hopefully this isn't just a ploy to shut me up tongue.gif

Thanks for all the support everybody, I'll keep you updated as this saga (hopefully) comes to a close! When I find the time I'll post my e-mails as proof...
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post #153 of 161
Quote:
Originally Posted by elykrab17 View Post

BIG UPDATE!
Hey everybody! So, on Tuesday of last week (the 25th) I submitted a message to an ASUS employee - who forwarded it to his supervisor - stating what I deemed as an acceptable solution for my laptop situation. As you all could guess, I explained how I wanted a new replacement unit. Well, guess what?! They responded saying that they will be replacing it for me, with a new unit!!
Scott BIllings (cl-scott on many forums) is an ASUS customer loyalty representative through whom I've been communicating with the higher ups. His message told me that a new replacement unit has been granted. He was surprised at this, being that "ASUS doesn't like to grant new replacements".
I've yet to hear back from them about when I should expect to receive this unit. I wrote them the yesterday (the 1st) and Scott told me he still hadn't heard anything about them sourcing a unit and whatnot. So hopefully this isn't just a ploy to shut me up tongue.gif
Thanks for all the support everybody, I'll keep you updated as this saga (hopefully) comes to a close! When I find the time I'll post my e-mails as proof...

That's good to hear!
     
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post #154 of 161
Now that they have seen this thread their rethinking their original decision, it would be bad PR if they flat out denied a suitable replacement.
post #155 of 161
Thread Starter 
So, I still have not heard anything from ASUS about this replacement. They first told me that I was cleared for replacement on the 24th of September. Hopefully things are known soon, I don't want to have been a fake "solution" just to get me to stop bothering them rolleyes.gif

I'll update again once I find out what is going on!
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post #156 of 161
Thread Starter 
Quote:
Originally Posted by Systemlord View Post

Now that they have seen this thread their rethinking their original decision, it would be bad PR if they flat out denied a suitable replacement.

Right, I figured that them agreeing to send me a new unit had something to do with this thread. Hopefully they commit to sending me something, and don't just hope I'll forget about it...
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post #157 of 161
Thread Starter 
FINAL UPDATE

ASUS sent me a replacement! After lots of hard work and talking with them, they finally decided to send a replacement unit my way, at the return of my broken one. They new one actually works and hasn't caused me any problems yet. So good on them for helping me out.

I would like to say thank you (and give a little bit of a public endorsement) to Scott Billings (forum name cl-scott), the customer loyalty representative who alone dealt with me and helped me through this long process. he was INCREDIBLY helpful, nice, and understanding. Even though - earlier - his bosses did not clear me to get a replacement he stuck with me, kept me up to date, and tried his hardest to help fulfill my requests. He's a really funny guy and is super easy to work with. Though I dislike ASUS, I'll hand it to them that they're damn lucky to ave somebody like him working for their team. He deserves to be credited for the great way(s) in which he helped me.

Thanks for all the support and help to everybody who gave input to this thread. The battle has finally been won tongue.gif
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post #158 of 161
I knew there had to be at least ONE good person still in that company, no matter how sour they've turned into. Good to hear.
     
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post #159 of 161
Quote:
Originally Posted by elykrab17 View Post

FINAL UPDATE
ASUS sent me a replacement! After lots of hard work and talking with them, they finally decided to send a replacement unit my way, at the return of my broken one. They new one actually works and hasn't caused me any problems yet. So good on them for helping me out.
I would like to say thank you (and give a little bit of a public endorsement) to Scott Billings (forum name cl-scott), the customer loyalty representative who alone dealt with me and helped me through this long process. he was INCREDIBLY helpful, nice, and understanding. Even though - earlier - his bosses did not clear me to get a replacement he stuck with me, kept me up to date, and tried his hardest to help fulfill my requests. He's a really funny guy and is super easy to work with. Though I dislike ASUS, I'll hand it to them that they're damn lucky to ave somebody like him working for their team. He deserves to be credited for the great way(s) in which he helped me.
Thanks for all the support and help to everybody who gave input to this thread. The battle has finally been won tongue.gif

Glad you got it all worked out. Asus is junk IMO. They have fallen off big time and I do not support them for expensive tech. I did buy a Xonar DG that you see in my sig for $14.00 on newegg which was a great deal but other then that no way ASUS will get any of my money. I have had my share of ASUS problems with there RMA support on previous video cards & monitors. If my Xonar dies it willl go in the treash I wont even attempt an RMA on it or anything.
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post #160 of 161
Quote:
Originally Posted by Imglidinhere View Post

I knew there had to be at least ONE good person still in that company, no matter how sour they've turned into. Good to hear.

There's a small group of us now, though odds are I'm the only one you'll ever see outside of responses to reviews on reseller sites. Just beware if you post a bad monitor review. I have dubbed the young lady sitting in front of me, who is responsible for responding to those, the CLM Firestarter after she got upset and killed an overhead light. She insists she had nothing to do with it, but don't women always say that? The facts are she got upset, and right about the same time a nearby overhead light flickers, sputters, smokes, and dies. You do the math. So you have been warned! Don't blame me if you suddenly find yourself being slowly immolated. biggrin.gif

Back to being serious: When elykrab17 first had his issue, our group didn't exist. He was actually one of the first people to contact me for some help, and if memory serves it was just as the last RMA was in the process of being shipped back. Took a bit longer than I would have liked, but in the end it got done.

And the one thing left out (and after dealing with elykrab17 for so long, I've no doubt it was an honest oversight) is that we upgraded him to a G55 from his initial G53. A small way of saying sorry it took so long.

Anyway, anyone having an issue like elykrab17, feel free to send me an email or PM. At times I can be a little busy, but I am nothing if not persistent, so I'll keep plugging away at messages until I get to everyone. My job is a little less tech support and a little more trying to untangle RMA issues, but I did spend a couple of years doing hardware work before coming to work for Asus, so I'll certainly take a crack at support issues.
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