Originally Posted by brandontaz2k2
Sounds like you're just one of those persons that gets unlucky, because ASUS has been good to me for 10+ years... My last computer had an ASUS Motherboard in it, and never had any issues with it, the computer lasted for 8 years, and it can still probably chug along, I only updated to play the latest and greatest games. I had so much faith in their product I even bought an open box ASUS motherboard, which has been going for almost 3 years now without an issue. It didn't come with an I/O shield so I figured I would call ASUS to see how much it would be to buy one, I told them my situation, and they shipped it out to me for free. Sorry that you had troubles with them, but they definitely don't deserve this.
Its not him that is unlucky it is you who is lucky. He is not the only one there is a ton of people on OCN alone posting tons of stories about the RMA being horrible. Everyone agrees their products are top notch but, when one does fail the warranty that came with the product is almost useless and takes alot of time and frustration just to get a working part. My opinion is if you are gonna let your RMA department treat people like that then I will just avoid your products all together. If you doubt how bad it is just ask OCN's former moderator Grunion. He is constantly helping people with RMA's cause their own department wont.
EDIT: just for the info here is an example of a good RMA department from another company. I bought a fractal case that had a broke front panel. I called on without even asking for proof they are shipping me a brand new front panel within a week. Told me to just keep the old one for parts. No headaches no hassle just got the job done.Edited by Dimaggio1103 - 9/20/12 at 7:40pm